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ExpressVPN Reviews 

28,883
•
TrustScore 4.5 out of 5

4.4

VPN Service
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Review summary

Created with AI, based on recent reviews

Evaluating 2,577 reviews, reviewers overwhelmingly had a great experience with this company, emphasizing its dependable overall performance. Customers frequently praise the fast connection speeds, rock-solid stability, and how remarkably easy the software is to use across multiple different devices. Many people regularly appreciate the strong online protection and seamless functionality provided while streaming international content or browsing securely from anywhere. However, some customers also noted that the connection occasionally drops unexpectedly or requires manual restarting to function properly again. Additionally, a few reviewers experienced frustrating support interactions or unhelpful customer service representatives when attempting to resolve technical problems. Some consumers also mentioned experiencing slow startup times or initial setup hurdles on certain devices.

What people talk about most

User experience

Users describe positive interactions with user experience, highlighting that the application is fast,... See more

Service

People report positive experiences with service, highlighting fast speeds, reliable connectivity, and peace... See more

Product

Reviewers highlight positive aspects of product, describing it as an excellent and reliable solution.... See more

Application

Customers consistently note ambiguous experiences with app, with some reviewers praising the intuitive... See more

Customer service

Customers had ambiguous experiences with customer service, reflecting a high level of disagreement. Many... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Great service but one problem, which is fixable, stops me giving it 5 stars. Split tunnelling, something probably not used by many, causes all access on the device to use the VPN DNS's. Great, I... See more

Company replied

Rated 5 out of 5 stars

Very easy to use—simple, customizable, clean. It works very well, as far as I can tell. I don't think I have had any service issues or really any issues at all. The one small "issue," if you can even... See more

Company replied

Rated 5 out of 5 stars

Reliable, easy to use VPN. Supported by 24/7 staff that is always available to chat. Offers are available often, so when renewing there is always a good offer to consider, especially if you are a recu... See more

Company replied

Rated 5 out of 5 stars

To be honest, I allowed the last subscription to ExpressVPN to lapse. I had the idea that as nothing had happened to my PC, Tab and GSM network that I could save money. But then I was asked by a frien... See more

Company replied

Company details

  1. VPN Service
  2. Internet Service Provider

About ExpressVPN

Written by the company

Screenshot-2024-03-20-at-10-32-58-AM
ExpressVPN is a Premium VPN service provider, with servers across 105+ countries.

ExpressVPN includes:
- 24/7 customer support
- Ultra-fast servers in 105+ countries
- Apps for all devices
- Best-in-class security & encryption
- Unlimited bandwidth & server switches
- 30 days risk-free! Not satisfied? Get your money back, no questions asked

Contact info

4.4

Excellent

TrustScore 4.5 out of 5

29K reviews

5-star
4-star
3-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 77% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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4.4

All reviews

(28,883)

2,855 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

Best VPN for me

The ease of use and reliability when streaming a lot from overseas and the full protection I enjoy when logged into NZ and overseas. I have never enrolled with any other VPN, although cheaper, but like what I'm getting at present.

5 September 2026
Unprompted review
Rated 5 out of 5 stars

Back to the BEST

I think expressVPN is by far the fastest and most realiable protection, I recently switched back to them after trying what my computerstore suggested. Thank you guys for staying on top.

6 September 2026
Unprompted review
Rated 1 out of 5 stars

Not refunding money.

Have been with Express VPN for over a decade and it’s been exemplary until I attempted to gift my cousin a subscription which failed miserably . Subsequently I cancelled the subscription and have been asking the bots on their chat for days for a refund who tell me it’s gone to billing . Just refund my money !!

2 September 2026
Unprompted review
Rated 5 out of 5 stars

This app just works

This app just works. It doesn't crash like others I have tried. I've been using this app for years now, and will continue for years more.

6 September 2026
Unprompted review
Rated 3 out of 5 stars

Review

So far so good. No problems or concerns.

4 September 2026
Unprompted review
ExpressVPN logo

Reply from ExpressVPN

Hi Randy, thanks for taking the time to share this. We're glad it's been running smoothly for you so far. If anything ever comes up or you have a question, our team is always here at support@expressvpn.com. Wishing you safe and private browsing.

The ExpressVPN Team

Rated 1 out of 5 stars

Chat customer service is the worst

Chat customer service is the worst. I'll never do business with a company that doesn't have real customer service phone numbers.

4 September 2026
Unprompted review
ExpressVPN logo

Reply from ExpressVPN

Hi James, we're sorry the chat support fell short for you. We don't offer phone support, but our team handles issues over 24/7 live chat and email, and we'd like the chance to make this right. If you email support@expressvpn.com with what you were trying to resolve, we'll follow up personally.

The ExpressVPN Team

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