PureVPN Reviews 

Every so often WinBlows decides ot reinstall on me ... each time I reInstall Open VPN after PureVPN. Each time I redownload the two profiles use for OpenVPN and each time it stalls connecting. ... This is the 5th time in less than 3 years this happened. Blessedly PureVPN Techs are able ot login to my System and in a few minutes of re-Installing and ReDownloading the Same stuff IT WORKS magnificently. They have the TLC Touch, I greatly Appreciate their time and effort and grateful it is N0T a huge hassle. Heck, this time I did N0T even get mad or angry, just popped into a chat and after a short wait for a tech to have a moment ... Bang I AM protected again in under 8 minutes! THANK YOU again and Again and .... Again!

It was fast and solved my issue based on just my first message

The VPN sometimes works to some extent. Sites can detect the VPN and block you, plus customer service is non-existent.

When first "talking" to their customer support through chat, you're greeted by a generic bot that has no context or any idea what you're talking about. It literally just makes things up.

The "human" support I got redirected to wasn't any better. They took a long time to respond and made nonsensical suggestions. Their final two messages were:
1. Please try connecting again later
2. A troubleshooting message for an unrelated issue
before they proceeded to drop the chat and put me on a waitlist that doesn't move.

I'm doubtful whether or not that was a human at all, so chances are they might not have any support staff to begin with.

It seems like their software has a known issue where it doesn't get rid of old connections after you disconnect, so you end up exceeding their "10 device multilogin limit" even with just one device. Instead of providing any support or a way to fix it (i.e. a screen that shows "active" connections), they either try to sell the multilogin upgrade (which doesn't permanently fix the problem) or they just ghost you. There's a reddit thread about this as well (don't know if Trustpilot allows links in reviews).

If that wasn't bad enough, part of their troubleshooting process involved me changing my password, which didn't help. Usefulness is one thing, but I was surprised that, not only was I not notified of a password change through my e-mail, but I also was not logged out of my existing session after the password change. If they're lacking such basic security practices, what else is missing?

My request was completed but it took a while to agree on the process. I could get renewal using Black Friday prices.

The help staff was really very kind, understanding and subtle. Thank you for your help.

Saad was able to provide a quick and satisfactory assistance to my issue regarding renewing of subscription. I provided him the screenshots of the error and Saad responded with the exact resolution!

Uzair was excellent in transitioning my account from IVACY to PureVPN and stayed with me through out the chat till the end making sure everything was completed correctly.

I can't recommend him enough and hope to continue being a long time customer with PureVPN which I'm new to.

Thanks Uzair!

Very bad i cannot declined my card and the support doesn’t help me at all and it is like 7 days and they still doesn’t respond me about declined my card and my profile i am still waiting and its really bad internet conection doesnt work it slow down very much.

Absolutely superb service from Adrian today when I needed assistance renewing my subscription to Purevpn. I've been a customer for 5 years and have always found their service to be prompt, efficient and friendly, as well as being great value.
Great job, thanks very much.

I had a very positive experience with PureVPN's customer support.

I initially encountered some difficulties when trying to purchase a new subscription and add it to my existing account. The support representative was very patient, professional, and helpful throughout the entire process.

They carefully explained the available options, helped transfer my new subscription to my original account, and ensured that my existing email address and subscription benefits were preserved.

What impressed me most was their willingness to go the extra mile by offering an additional 6 months as a loyalty bonus.

The issue was handled successfully, and I am very satisfied with the support I received. I truly appreciate their professionalism, patience, and commitment to customer satisfaction.

Thank you for the excellent service!

They auto take a payement from my wallet and i didn't even approve it and when i reached them for refund they say they wont refund me
such a fraud be careful please

My dedicated IP service went down, and has been down for hours. No message, no email from PureVPN. I had to spend 30 minutes of my time to get this message.

We are experiencing a technical issue, and it is currently under observation. We will provide an update as soon as it is resolved. We appreciate your patience.

Do better at caring about the people that give you money.

never had a problem with Pure VPN, I buy the 5-year plan so its set and forget, it connects me to where I need to go every time. Been using for years. I needed help once for support, at 11pm, the guy I spoke to was really helpful, stayed on until I was done.

Uzair was very helpful, responsive, and professional. My issue was resolved quickly. Thank you for the excellent support! ⭐⭐⭐⭐⭐

Uzair was very professional, informative and quick to deal with.

I just joint PureVPN and entered my email wrong, so could not access my account. I got to a support agent named Saim and he was very helpful. He managed to find and resolve my issue in no time. Highly recommend, Thank you!