I've used VPN's before and had different experiences, I tried the "Market Leader" and that was OK but a little rich for my pocket. NordVPN does everything I want it to do and more at a reasonable... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Generally just runs in the background. Occasionally have to turn it off to sign on to some applications. I should let Nord know when I have to do that but I am usually focused on what I’m wanting... See more
Company replied
Been using this VPN for a couple of years now and it definitely makes my streaming more secure. Having multiple servers to choose from makes a huge difference. Would definitely recommend to my friend... See more
Don't understand why automatic renewal is double the price that if you renew manually. I would believe that long time customer should be treated much better.
Company replied
Company details
Written by the company
Enjoy ultimate internet privacy, security and freedom with advanced features such as Kill Switch, Double VPN, Threat Protection Pro™, Dark web monitor, state-of-the-art encryption and no-logs policy so that your sensitive information is protected from snoopers of any kind.
Written by the company
- Secure encryption
- Keep your online traffic safe behind a wall of next-generation encryption.
- SmartPlay
- Watch shows and movies safely without extra steps — whether at home or abroad.
- Safe when disconnected
- Rest easy knowing our Kill Switch will shield your data if your VPN connection drops unexpectedly.
- Double VPN
- Add another layer of encryption with our Double VPN servers for extra peace of mind.
- Private DNS
- Enjoy more online privacy without worrying about third parties spying on your every move.
- Worldwide network
- The extensive network of 6500+ VPN servers covering 113 countries lets you explore internet like a virtual traveler.
- Multi-device
- NordVPN allows you to secure up to 10 devices with your Nord account and boost your privacy even more.
Contact info
PH Venturi House, 49th Street, Bella Vista, Suite 1, Ground Floor, Panama City, Panama , Panama City, Panama
- +44 131 463 6666
- support@nordvpn.com
- nordvpn.com
4.2
Great
49K reviews
Asks customers to review
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Best thing I ever subscribed to.
23 July 2026
Mostly works
Mostly works, straightforward interface. Have to remember to turn it on / off, leaving it on all the time sucks battery like there's no tomorrow. Would like them better if not American. On my to do list to switch soon to a good European alternative
23 July 2026
Great support and fast response
21 July 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
A scam
A scam. Unusable. Doesn't support IPv6. Are we in 19th century?
Prepaid for 2 years and no way to contact support.
23 July 2026
Reply from NordVPN
Hello, Dmitry. We apologize for the inconvenience.
Our team often has workarounds available for users who need IPv6 support. We can see that you've successfully sent an email to our team, so you'll receive an answer within 24 hours.
If you need an immediate answer, we also have live chat available, and you can find it here: support.nordvpn.com/hc/en-us/articles/19482416296593. -E.G.
Do not use this company they will scam…
Do not use this company they will scam you!! I signed up for the free trial and then cancelled it, expecting to be refunded into my account however when the money never returned they refused to refund because it had been over 30 days, even though I cancelled well within that timeframe! Scammers out there to steal your money!!
22 July 2026
Unprompted review
Reply from NordVPN
Hello, Emily. We're sorry if things felt confusing. To take advantage of the 30-day money-back guarantee, you have to reach out to our customer support and request it within those 30 days, as cancelling automatic renewal is not the same as a refund request. Nonetheless, we understand that it can be frustrating, and would like to take a closer look at the situation. Could you update your review to include the ticket ID, or reply to our TrustPilot request? This would help us find the case and investigate it further. -N.F.
Stable VPN service and good support
Stable VPN service and good support. Have been using the service for 3 years and it has worked well without any major issues.
22 July 2026
Rubbish support
I have lots of problems with Nord. Nord servers seem to get constantly blocked, including my dedicated IP, so they are not a reliable service. It takes days and days to get support because they are very slow to reply and incredibly unhelpful. You just go round and round incircles with them. I think they have no technical knowledge, so don't understand my issue, ask completely irrelevant questions, and it is almost impossible to get escalated to a technical team.
I am a software developer and network administrator. My dedicated IP often has problems connecting to github and SSHing in to servers. When contacting support I always go through all the debugging steps in their help docs and open my ticket with full information and the steps I've taken. They spend 3 days asking me the same questions over and over again and asking me to do the same debugging steps over and over again until I give up and my issue is never solved.
23 July 2026
Unprompted review
Reply from NordVPN
Hello there. Thank you for an honest review. As we can see in our database, you still have an open ticket with our customer support team and they will help you out as soon as possible. Apologies for any inconvenience in the meantime! -L.L.
Issue was resolved fast and efficiently.
22 July 2026
I do like Nord but the stupid gaps btw…
I do like Nord but the large gaps btw subscriptions are annoying and surely risky to them. I definitely was thinking if the new subscription is not paid, im looking elsewhere as from the original subscription to the renewal price, it's a huge hike. But my main issue is that i still have no VPN 3 days later.
21 July 2026
Unprompted review
Reply from NordVPN
Hello, Gwyneth. Thank you for sticking with NordVPN and for taking the time to share your honest feedback, we really do appreciate it.
We understand how the jump from an introductory price to the renewal rate can feel surprising. The lower initial price is designed to give new customers a chance to try the full service at a reduced cost, and the renewal reflects the regular pricing for everything NordVPN offers.
If you have any questions about your subscription or pricing, please don't hesitate to reach out to our team at support.nordvpn.com, we'd be happy to walk you through your options. -G.S.
Issued following cancellation
I downloaded and paid for a month while I was abroad so I could watch shows.
A month later after I have came home and it expired, I have had nothing but issues. (I still had the app downloaded as I forgot to delete it).
When I would go into Channel 4, even though I was in the UK it wouldn’t allow me to watch it popping up with ‘not available in your region) I would turn off the VPN for 24 hours as that’s the longest you can turn it off for and miraculously it would work!
I have just had another major issue that has taken me all day to realise it was due to this VPN. My mobile data had stopped working while I was at work and nothing I did fixed it.
When I then got home and connected to the WiFi, it still didn’t work. I then remembered I had the NordVPN and deleted the app. Again, miraculously it worked!
Definitely do NOT recommend if you are using it for a short period of time and looking to cancel after using it for however long you need as it will create more issues in the long run if you forget to delete the app, like I did.
21 July 2026
Unprompted review
Reply from NordVPN
Hello. We're sorry to hear about the experience you've had, that is certainly not what we'd want for anyone using our service, and we appreciate you taking the time to share such detailed feedback.
We'd love to take a closer look at what you've described, so please don't hesitate to reach out to our support team at support.nordvpn.com. If you've already been in touch, please share your ticket ID here and we'll follow up directly. Your feedback means a lot to us. -G.S.
Been using NordVPN for several years…
Been using NordVPN for several years now as it gives a good range of protections at a reasonable price. Always top or near top of tech website ratings gives an additional feeling of safety.
22 July 2026
Very reliable have been using for more…
Very reliable have been using for more than 5 years now without any issues. Great value for money.
22 July 2026
The service is excellent
The service is excellent. The speed, the number of servers… everything. I love it, and I’ve been using it for two years.
22 July 2026
Unprompted review
Offering their existing customers a great subscription price before current subscription runs out!
Offering their existing customers a better deal to continue on as a customer before the current subscription runs out; and this does make it an easier decision to stay with NordVPN!
VPN service works very well for me, no complaints of being slowed down on any streaming being viewed!
22 July 2026
The best VPN NordVPN
The best VPN—secure, stable, and fast—lets you connect from any country in the world and browse without geo-restrictions. It offers exceptional data security, guarantees anonymity by not logging your browsing activity, and provides features like Double VPN, dedicated IPs, and passkeys. Plus, a single subscription covers multiple devices; I’ve been using it for years, and NordVPN is simply the best I’ve ever tried.
22 July 2026
Overall I like it and it works better than most...
...but I wish the Windows and Android Apps would allow website/domain name white-listing for split tunneling in addition to just specific installed programs/Apps. Also some of the default "safety settings" are so restrictive that most websites won't work.
22 July 2026
Reply from NordVPN
Hello there. Thank you for your feedback and for sharing your suggestions with us!
We're glad to hear you're using our service, and we appreciate you taking the time to point out areas where you'd like to see improvements. For now, support for website/domain-based split tunneling is only available via our browser extension, however, we see the need for it on desktop and mobile apps as well. Thank you for the valuable suggestion, and we'll make sure to pass it along to our development team for consideration.
We also understand your concerns about some of the default security settings being too restrictive for certain websites. Your feedback is important, and it helps us continue improving the balance between security and usability. To resolve this issue, we'd suggest changing to a different connection protocol within the app settings and clearing your browser cache. If the matter persists, do not hesitate to contact our support team at support.nordvpn.com for further assistance.
Thanks again for sharing your thoughts—we're always looking for ways to make the experience even better. G.M.
The issue with Nord is buffering.
The issue with Nord is buffering on Google tv regularly. when it starts buffering, I have to switch to other Nord sites, sometimes overseas sites. I have starlink internet getting 200 to 300 Mbps. Nord is fine on my iphone. I've been with Nord for years, just extended for 2 more years. Any help would be appreciated. Thank you. Dates of experience are almost daily
22 July 2026
Reply from NordVPN
Hello. Thank you for being a long-time NordVPN customer, and we're sorry to hear about the buffering issues you're experiencing!
Since the issue appears to be limited to your Google TV while NordVPN works well on your iPhone, we'd like to investigate this further. In the meantime, please try switching between different VPN protocols in the app settings (such as NordLynx, OpenVPN UDP, or OpenVPN TCP) and testing a few different servers to see if the streaming performance improves.
If the issue persists, we recommend contacting our support team at support.nordvpn.com. Our specialists are available 24/7 and will be happy to investigate your setup in more detail. If you've already reached out to them, please update your review with your Ticket ID so we can review your case internally.
We appreciate your continued support and hope to get this resolved for you as soon as possible. G.M.
Difficult, confusing to use
I use a desktop computer with a cell phone for backup.
The "unlock" relock requirements keep me confused as to what is happening or is not happening with my passwords.
16 July 2026
Reply from NordVPN
Hello. Thank you for taking the time to share your feedback. We're sorry to hear that you've found the login process confusing. That is definitely not the experience we aim to provide.
The additional authentication prompts are designed to help protect your account, but we understand that they were unclear. Your feedback is valuable, and we'll make sure it's shared with the relevant team as we continue working to improve the user experience.
If you'd like help reviewing your current settings or understanding how the unlock process works, please don't hesitate to contact our support team at support.nordvpn.com. If you've already reached out, we'd appreciate it if you could update your review with your Ticket ID so we can take a closer look at your case. G.M.
Connection drops constantly
Loses connection several times a day on servers that are supposed to be reliable, which defeats the point when you need it running in the background.
22 July 2026
Unprompted review
Reply from NordVPN
Hello. Thank you for taking the time to share your feedback. We're sorry to hear you're experiencing frequent connection drops. We understand how frustrating this can be, especially when you rely on the VPN to stay connected in the background.
This is certainly not the expected behavior, and we'd like to investigate what may be causing it. In the meantime, could you please try switching between different connection protocols (NordLynx, UDP, TCP) in our app settings to check if the matter persists?
If it does persist, we recommend reaching out to our support team at support.nordvpn.com, where our specialists are available 24/7 to help troubleshoot the issue.
If you've already contacted our support team, we'd appreciate it if you could update your review with your Ticket ID so we can review your case internally and ensure it receives the appropriate attention.
We apologize for the inconvenience and hope to help get this resolved as soon as possible. G.M.
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