Not refunding money.
Have been with Express VPN for over a decade and it’s been exemplary until I attempted to gift my cousin a subscription which failed miserably . Subsequently I cancelled the subscription and have been asking the bots on their chat for days for a refund who tell me it’s gone to billing . Just refund my money !!
2 September 2026
Unprompted review
Reply from ExpressVPN
Hi Veronica, after more than a decade with us, this is not how we want things to go, and we're sorry. We'd like to get your refund looked at properly rather than leave you chasing it. Please reach out to support@expressvpn.com with your account email and order details, and we'll make sure it's escalated and followed up.
The ExpressVPN Team