e-travel.ie Ireland Reviews 

67
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 39 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness and meticulous organization, ensuring every trip detail was expertly planned. Many appreciate the personalized service and expert guidance, which made the booking process smooth and stress-free, leading to wonderful, memorable holidays. Consumers consistently recommend this company for expertly arranged holidays, often returning for future travel due to reliable and comprehensive service. Clear communication and proactive updates are highly valued, ensuring peace of mind. People are particularly impressed with the company's deep cruise knowledge and ability to secure the best deals, establishing them as a trusted choice for travel planning.

What people talk about most

Staff

Reviewers consistently express satisfaction with the staff, highlighting their helpfulness and efficiency.... See more

Booking process

Clients share positive opinions on the booking process, often highlighting its ease, efficiency, and... See more

Service

Customers had positive experiences with service, noting that everything went exactly as planned and was a... See more

Holidays

Customers consistently note positive experiences with holidays, with many reviewers having a wonderful time... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Glenda from e-travel did a great job in organising our trip to Boston from start to finish. She organised the flights, transfers, hotels and cruise from Boston to Quebec return. All went very smoothly... See more

Company replied

Rated 5 out of 5 stars

I have been using e-travel for the past 15 years in relation to booking and sourcing cruises. David Kinsella has been my consistent contact during that period . His attention to detail planning and g... See more

Company replied

Rated 5 out of 5 stars

Our travel Rep. Kim Lunt was exceptional. Every minute detail was taken care of. We had a one night stay in Barcelona, 7 night cruise on Royal Caribbean followed by a 3 night stay in Rome. All includi... See more

Company replied

Rated 5 out of 5 stars

From the first time we contacted David Kinsella @ etravel we knew we were in good hands 🙌. We have done many cruises both sea and river. David has kept us at ease ,totally prompt in his replies and... See more

Company replied


Company details

  1. Travel Agency
  2. Cruise Travel Agency
  3. Flights Search Site
  4. Travel Aggregator

Written by the company

Established in 1997, e-travel is Ireland’s largest online travel agent, specialising in flights and worldwide cruises. We made a pioneering move in the travel industry by developing our own online booking system for flights, cruises and hotels. As a direct result, we can pass on savings to our customers. Our system is totally secure with a choice of payment options and our experienced staff are on-hand to assist with any changes to your booking. e-travel are in a position to offer huge savings and have a reputation for excellence in the cruising sector with multiple awards. Our staff have sailed all over the world with our cruise partners and have in-depth knowledge of ships and destinations. Make your dreams a reality and explore options both close to home and far away destinations that you never thought possible to visit. From Mumbai to Las Vegas and Cairo to Orlando, e-travel has the best prices. At e-travel, we believe that booking a holiday shouldn't be stressful. We offer a whole range of options for that perfect trip in a one stop, easy to navigate website. Our expert staff are also on standby if you would like to contact us.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

67 reviews

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1-star

No recent history of asking for reviews

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4.7

All reviews

(67)

38 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

All I have to do is get excited …

It couldn’t have been easier to book this cruise and I feel secure knowing everything will run smoothly. All of my queries were dealt with immediately in a friendly and courteous manner.

28 May 2025
Unprompted review
Rated 1 out of 5 stars

I was only making a query because it…

I was only making a query because it wasn't for this year they were not interested

15 May 2025
Unprompted review
e-travel.ie Ireland logo

Reply from e-travel.ie Ireland

Hi Catherine,

It’s a little unclear why a negative review was left, as you didn’t experience our cruise service. We have a well-managed system in place and make sure all enquiries are responded to. If you have any questions or need help, we encourage you to contact our dedicated cruise team directly at 014081999 or email cruise@etravel.ie - they’ll be happy to assist.

Rated 5 out of 5 stars

Cruise booking

Very helpful and knowledgeable representative.

20 June 2025
Unprompted review
e-travel.ie Ireland logo

Reply from e-travel.ie Ireland

Thank you for choosing e-travel.ie!

Rated 5 out of 5 stars

I highly recommend Etravel

I have used Etravel many many times over the years for booking cruises and also for booking flights. I find the staff to be extremely knowledgeable and very helpful. They are also competitive in regards to price. When things have occasionally gone wrong, as in the COVID times, they were most helpful in enabling me to get money back from both cruise companies and airlines. Thank you. I highly recommend them and have done so already with family and friends.

5 May 2025
Unprompted review
e-travel.ie Ireland logo

Reply from e-travel.ie Ireland

Thank you for being a loyal client. We truly appreciate your continued support and look forward to assisting you again in the future.

Rated 5 out of 5 stars

First time Cruise

As first time Cruise clients Glenda was very informative and supportive through out the process. She tailored the trip to suit our needs and was happy to amend items as we developed our understanding of how the whole thing worked.

27 May 2025
Unprompted review
Rated 5 out of 5 stars

Excellent service

Glenda was very knowledgeable snd professional and supportive in all our dealings and queries. We have used E-Travel before and always found them to be professional.

1 June 2025
Unprompted review
Rated 5 out of 5 stars

David Kinsella

David Kinsella was very helpful and no request was a bother for him.

9 July 2025
Unprompted review
e-travel.ie Ireland logo

Reply from e-travel.ie Ireland

Thank you for your kind review, I will pass to David in our cruise team. Look forward to looking after your next trip. Kind regards e-travel.ie

Rated 5 out of 5 stars

Booked our first holiday (cruise) with…

Booked our first holiday (June cruise) with e-travel this year and it was a great experience because of Kim Lunt who looked after us so well.
Anytime I had a query, she was back to me in minutes, so helpful and Kim made the whole experience of reviewing our options should a pleasure. We will definitely be back to Kim and e-travel to book our next holiday. 10 out of 10.

29 January 2025
Unprompted review
Rated 5 out of 5 stars

From when we booked our holiday till…

From when we booked our holiday till the very end. Everything went smoothly. All our queries were dealt with very efficiently and professionally by David
Even when we returned and I had a query. It was dealt with promptly.

1 June 2025
Unprompted review
e-travel.ie Ireland logo

Reply from e-travel.ie Ireland

Thank you so much for your kind words! We're delighted to hear everything went smoothly and that David was able to assist you so efficiently. We really appreciate your feedback and hope to help you with your next holiday soon!

Rated 5 out of 5 stars

If you are going on a Cruise

If you are going on a Cruise. E Cruise are the only people to use. Amazing Service from Start to finish. It was our 1st Cruise and David Kinsella made every step easy. I couldn't recommend them highly enough. Top class service

24 May 2025
Unprompted review
Rated 5 out of 5 stars

Highly Recommended

Extremely professional and knowledgeable for our travel requirements and queries. We have used David now to book a few holidays, always excellent service, great pricing - highly recommended

30 May 2025
Unprompted review
e-travel.ie Ireland logo

Reply from e-travel.ie Ireland

Thank you for your kind review, and delighted that you were happy with the service from David in our cruise team. We look forward to looking after your next cruise adventure. Kind regards e-travel.ie

Rated 5 out of 5 stars

I booked with Kim she was very helpful…

I booked with Kim she was very helpful and informative for my cruise to the Carribean we were met at the Airport and brought to our hotel very efficiently Our cruise was excellent with Celebrity .
Great company.
Sheila Mooney

15 March 2025
Unprompted review
e-travel.ie Ireland logo

Reply from e-travel.ie Ireland

Thank you for your lovely review and delighted that you have a great time onboard Celebrity Cruises in the Caribbean. We look forward to looking after your next cruise. Kind regards e-travel.ie

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