American Holidays Reviews 

341
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 318 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the dedicated staff for being extremely helpful, friendly, knowledgeable, and patient throughout the entire planning process. Consumers highlight that the booking procedure is completely straightforward, efficient, and well-suited to individual preferences and financial budgets and plans. Some reviewers were happy with the customized package deals and expert destination recommendations received from advisors. Travelers frequently mention that agents consistently go above and beyond to ensure every overall trip detail is perfectly organized without any stress. Many people appreciate the prompt communication and wonderful ongoing support provided before departure.

What people talk about most

Staff

Clients share positive opinions on staff, frequently praising their exceptional helpfulness and... See more

Holidays

Customers had positive experiences with holidays, frequently praising the outstanding assistance provided by... See more

Booking process

Consumers find the booking process to be completely positive, noting that staff members are exceptionally... See more

Service

Customers consistently note positive experiences with service, highlighting exceptional professionalism,... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting agents who are exceptionally... See more

Reviews shaping this summary

Rated 5 out of 5 stars

i gave American holidays a call yesterday just to get some information and prices and ended up booking straight away. Rachel was so knowledgable and friendly.She made me feel so at ease throughout the... See more

Rated 5 out of 5 stars

I’ve booked loads of holidays before with loads of different agents and agencies but must say Megan Fitzgerald in American Hoidays is the best I’ve had the pleasure to deal with. Her patience, pl... See more

Rated 5 out of 5 stars

Back again to book our next cruise,we were so grateful for Aislings time and effort,she was so helpful.We wanted to try a cruise for my husbands big birthday but didnt know where are when so she liste... See more

Rated 5 out of 5 stars

Always have a great experience with American Holidays. We have booked another cruise with Paula McMullen. She is excellent to deal with. Great advice. Goes over and beyond to help you pick your perfe... See more


Company details

  1. #3 of 11 best companies in Tour Operator
  2. #3 of 5 best companies in Cruise Agency
  3. #3 of 6 best companies in Cruise Travel Agency
  4. #2 of 3 best companies in Hotel
  5. #4 of 14 best companies in Travel Agency
  6. #1 of 2 best companies in Vacation Rental

Written by the company

For over 35 years, American Holidays have been creating bespoke adventures across the USA, Canada, Mexico and the Caribbean. With shops in Dublin and Belfast, we focus on creating holidays that feel special. Our team of Personal Travel Planners have decades of experience and personally visit each destination so they can provide insider tips, help you discover hidden gems and create tailor-made itineraries that match your exact needs. Our travel experts are on hand, before, during and after your holiday so you can sit back and relax with all the details taken care of. From bustling cities to quiet mountain escapes, we have a range of options to choose from. So, whether it’s a city break, a beach holiday or an outdoor adventure, we’ll make sure your next trip is unforgettable.


Contact info

4.9

Excellent

TrustScore 5 out of 5

341 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 66% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.9

All reviews

(341)

325 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Holiday booking

I dealt with a lady called Aishling O'Hara and have to say she was excellent and very helpful
Came back to me with a quote very timely and explained the booking in detail
Hopefully will be dealing with Aishling again

4 September 2026
Rated 5 out of 5 stars

Tracy

Tracy
Has is very helpful would definitely recommend American Holidays

3 September 2026
Rated 5 out of 5 stars

Excellent service and professionalism as always

I am so delighted that I have American Holidays as my travel agent for the USA. And I was very fortunate to have Ashling O'Hara as our travel planner for two trips, one of which was a slightly complicated request in my view however Ashling's professionalism, experience, patience, knowledge, and dedication to getting the best option for us put my travel party at ease. No request was too much trouble for Ashling who is just brilliant. She put our minds at ease and we are really looking forward to our travels. My advice is always go with the experts and in this case American Holidays who have never let me down.

29 August 2026
Rated 5 out of 5 stars

I only walked in the door to make an…

I only walked in the door to make an enquiry and ended up booking a trip! 😊 Such a great experience from start to finish. Kristin was absolutely brilliant — so friendly, helpful and knowledgeable, and made the whole process really easy. I am delighted with my booking and would definitely recommend! Thanks.

2 September 2026
Rated 5 out of 5 stars

A seamless and stress-free experience.

I booked a cruise from Seattle to Alaska today with American Holidays. Audrey guided me through the process, informed me about the cruise, and was very professional, courteous, knowledgeable, helpful and friendly throughout.

31 August 2026
Rated 5 out of 5 stars

Fantastic Booking experience

Ashling was extremely helpful throughout the booking process looking at several different options to find the one which suited us best. She also provided great location tips for the holiday. I feel Ashling went above and beyond to make the process as easy and enjoyable as possible and to get us the best holiday she could. We are really looking forward to our trip. Thanks Ashling!

29 August 2026
Unprompted review
Rated 1 out of 5 stars

Their main moto is to run ads in south…

Their main moto is to run ads in south india and cheat people and they have one lady called kalindhi she seems to be so genuine but she is the one who collect money and cheat people and Aadhil the number one cheater ... even if u pay 1 rupee they will not refund and this is my genuine review i have paid 2 lacs to kalindhi and brutal cheating .

26 April 2026
Unprompted review
Rated 5 out of 5 stars

Rachel was fantastic

i gave American holidays a call yesterday just to get some information and prices and ended up booking straight away. Rachel was so knowledgable and friendly.She made me feel so at ease throughout the whole process giving me the best advice on where to say and trips i could do etc. Thank you so much for everything i will definitely be booking through your company again after a wonderful experience

29 August 2026
Unprompted review
Rated 5 out of 5 stars

Everything made easy

Ashley took the time to go through what we wanted as or dream trip. Was able to suggest some things that we never thought off and made the whole booking process so easy

22 August 2026

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