American Holidays Reviews 

237
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 226 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional knowledge, professionalism, and friendly approach, often going above and beyond to assist with holiday planning and provide tailored options. The booking process is frequently highlighted as easy, stress-free, and efficient, with agents offering excellent advice and ensuring all requirements are met. Many people appreciate the seamless service, leading to well-organized and enjoyable holidays, often resulting in repeat bookings. Reviewers often mention that the consultants listen attentively to their needs, making the entire experience pleasant and straightforward.

What people talk about most

Staff

Consumers report overwhelmingly positive experiences with the staff, frequently describing them as... See more

Holidays

Clients share positive opinions on holidays, with many reviewers expressing satisfaction with the booking... See more

Booking process

Reviewers highlight positive aspects of the booking process, often praising the ease and efficiency of... See more

Service

Reviewers mention positive feedback about service, consistently highlighting its efficiency and helpfulness.... See more

Customer service

Customers had positive experiences with customer service, consistently praising the helpfulness,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We planned a family trip to Toronto and was looked after by the amazing Sarah McCormick. She booked exactly what we wanted and gave us all the information we needed. A brilliant, friendly and approach... See more

Rated 5 out of 5 stars

Always have a great experience with American Holidays. We have booked another cruise with Paula McMullen. She is excellent to deal with. Great advice. Goes over and beyond to help you pick your perfe... See more

Rated 5 out of 5 stars

We've used American Holidays multiple times and this time was the first in which Amanda has helped us. it was a complicated trip and she could not have done any more to help us. I cannot recommend eno... See more

Rated 5 out of 5 stars

Just booked a holiday to Cancun with Rachel from the Belfast branch. She talked through our options and suggested a few hotels. Always followed up on phone calls and emails. She went above and beyo... See more

Company replied


Company details

  1. #4 of 12 best companies in Tour Operator
  2. #3 of 5 best companies in Cruise Agency
  3. #3 of 6 best companies in Cruise Travel Agency
  4. #2 of 4 best companies in Hotel
  5. #4 of 15 best companies in Travel Agency
  6. #1 of 2 best companies in Vacation Rental

Written by the company

For over 35 years, American Holidays have been creating bespoke adventures across the USA, Canada, Mexico and the Caribbean. With shops in Dublin and Belfast, we focus on creating holidays that feel special. Our team of Personal Travel Planners have decades of experience and personally visit each destination so they can provide insider tips, help you discover hidden gems and create tailor-made itineraries that match your exact needs. Our travel experts are on hand, before, during and after your holiday so you can sit back and relax with all the details taken care of. From bustling cities to quiet mountain escapes, we have a range of options to choose from. So, whether it’s a city break, a beach holiday or an outdoor adventure, we’ll make sure your next trip is unforgettable.


Contact info

4.9

Excellent

TrustScore 5 out of 5

237 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(237)

233 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Ashley from American Holidays in…

Ashley from American Holidays in Belfast is just amazing. Nothing is to much bother and always so pleasant on the phone. Her knowledge of the cruise we booked was astounding and she kept us right when choose room etc and I wouldn’t think of booking with any other company. Booking process was so easy

21 July 2026
Rated 5 out of 5 stars

It was a pleasure to deal with American…

It was a pleasure to deal with American holidays as their travel advisor was so supportive and understanding as it was my first time booking a holiday for a group trip. Casey Jane Healy was the travel advisor and she really made it a lot easier for me as I’m unfamiliar with the process,she was brilliant and I know I will have no worries about it as she is only a phone call away.

16 July 2026
Rated 5 out of 5 stars

Best customer service

Dealing with Tracy Crowley is always a pleasure, she is efficient, highly professional,knowledgeable and very informative when it comes to booking a holiday. I choose to book with her directly each time I travel

16 July 2026
Rated 5 out of 5 stars

amazing service

Ashley was amazing! Got me a great deal for our Orlando trip! So approachable and friendly! Very efficient service provided also. Would highly recommend!

15 July 2026
Rated 5 out of 5 stars

Knowledgeable and reputable company

Instant quote and break down of all costs sent to phone before call had even ended. Knowledgeable about hotels and reassuring knowing that the company is reputable as we’ve used them before.

12 July 2026
Rated 5 out of 5 stars

Toronto trip

We planned a family trip to Toronto and was looked after by the amazing Sarah McCormick. She booked exactly what we wanted and gave us all the information we needed. A brilliant, friendly and approachable consultant. We are repeat customers and will continue to return with such good service.

6 July 2026

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