Sovereign Luxury Travel Reviews 

833
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 147 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for their helpfulness and extreme patience, ensuring that the entire holiday planning and booking process remains completely seamless and stress-free. Travelers deeply appreciate having dedicated personal travel planners who listen carefully to their specific requirements and consistently provide wonderful recommendations. However, some people mentioned occasional issues, such as online booking system crashes during the payment stage, longer waiting times, or minor changes in service levels. Despite these infrequent technical hurdles and minor setbacks, consumers continue to highlight the polite attitude of customer support agents.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, frequently praising their friendly, professional, and... See more

Service

Consumers find service to be positive, highlighting dedicated personal planners who offer knowledgeable and... See more

Holidays

Customers report positive experiences with holidays, expressing high satisfaction with the smooth booking... See more

Booking process

People report high satisfaction with the booking process, describing it as straightforward, smooth, and... See more

Customer service

Customers consistently note positive experiences with customer service, praising knowledgeable and helpful... See more

Reviews shaping this summary

Rated 5 out of 5 stars

While planning our Golden wedding holiday we were spoiled for choice. Louise gave us exceptional customer service. She guided us through the options, dates and suitable holidays with great expertis... See more

Rated 5 out of 5 stars

Your agent Lucy Pearson has been an extremely helpful person to do business with. She has been quick to respond to queries and/or problems and has done it in an very pleasant and cheerful manner. My... See more

Company replied

Rated 5 out of 5 stars

Very helpful. Listened carefully to our requirements for a holiday at short notice. Provided two great candidates one of which we accepted . Made travel planning easy. Paperwork flowed through promptl... See more

Rated 5 out of 5 stars

I have used Sovereign a few times now for our annual Portugal holiday. They are a very easy company who help in planning your holiday. The price you pay is the one you’d pay if you did it yourself onl... See more


Company details

  1. Tour Operator
  2. Beach Resort
  3. Boutique Hotel
  4. Luxury Hotel
  5. Travel Agency
  6. Wellness Hotel

Written by the company

At Sovereign Luxury Travel, we’re experts in creating tailor-made luxury holidays that are crafted with care. With over 50 years of experience and destination expertise, we create truly personal escapes. From the sunny shores of the Mediterranean to the tropical palms of the Caribbean, our Personal Travel Planners are on hand to help you every step of the way. All of our hotels and resorts are handpicked to ensure a high standard of service, and you’ll always benefit from exclusive offers, upgrades and perks thanks to our close partnerships with hotels across the world. Book with confidence, knowing we’re trusted by discerning travellers across the country. From handpicked accommodation to fully flexible booking, we take care of the details so you can relax and enjoy every moment.


Contact info

4.9

Excellent

TrustScore 5 out of 5

833 reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

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4.9

All reviews

(833)

145 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Easy holiday booking

Nice friendly knowledgeable staff, the booking process was very straight forward. The holiday which we were quoted for ticked all the boxes first time which made the process very easy.

2 September 2026
Rated 4 out of 5 stars

Great holiday, shame about the little detail cut backs.

Sovereign don’t offer the same level of service on booked holidays that they used to unfortunately. However we can’t fault the ladies we have spoken to at the call centre, as they have always been helpful and polite when booking or on follow up calls.
Some of the little things that make sovereign holidays luxury have disappeared - the included transfers from and to the airport, the lounge at the airport, plane seats included and the call 2 weeks before travel. It’s a shame but I guess all businesses are having to make cut backs.
Apart from this our holiday was excellent and we enjoyed visiting Kefalonia again. Our hotel was fantastic and the area lovely. The weather was perfect too.

19 August 2026
Rated 5 out of 5 stars

Excellent travel comapny

A wonderful experience booking our honeymoon with Sovereign Luxury Travel. Our travel planner (Artan) was very communicative, knowledgeable and helpful. He supported us to find the perfect holiday within our budget. He provided 3 quotes based on our criteria, providing information about which hotels he had selected and why. Some of the hotels, he'd visited himself and recommended based on his own experience. We loved our hotel! It was beautiful. Lots of additional extras were included as it was our honeymoon which Artan communicated with the hotel regarding. Additionally, I have a food allergy that Artan messaged the hotel about prior to our arrival meaning that I could have a meeting with staff about my dietary requirements on arrival. A great personalised experienced. Would book with Sovereign again. Thank you.

6 July 2026
Rated 5 out of 5 stars

Customer Service at its best

Third holiday booked with Sovereign in 3 years and now my go to. They provide genuine knowledge of destinations, understanding of your needs and real time customer service, instead of hiding behind a website. Destinations and hotels are always that extra luxury and cannot recommend enough.

19 August 2026
Rated 1 out of 5 stars

Nothing all

Nothing all
Went well

8 August 2026
Sovereign Luxury Travel logo

Reply from Sovereign Luxury Travel

Thank you for completing this review on your experience.
As you have rated us 1*, we'd love for you to get in touch to understand what we could do better.
However, if this is in error, we would very much appreciate amending the score to reflect the service we provided.
Thank you for choosing us for your upcoming holiday, we wish you a fantastic trip!
Best Wishes

Rated 5 out of 5 stars

Leanne excellent

Dealing with your representative Leanne was delightful . She confirmed everything we requested unlike another computer who made an error on dates .
I would highly recommend Leanne

29 July 2026

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