American Holidays Reviews 

341
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 318 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the dedicated staff for being extremely helpful, friendly, knowledgeable, and patient throughout the entire planning process. Consumers highlight that the booking procedure is completely straightforward, efficient, and well-suited to individual preferences and financial budgets and plans. Some reviewers were happy with the customized package deals and expert destination recommendations received from advisors. Travelers frequently mention that agents consistently go above and beyond to ensure every overall trip detail is perfectly organized without any stress. Many people appreciate the prompt communication and wonderful ongoing support provided before departure.

What people talk about most

Staff

Clients share positive opinions on staff, frequently praising their exceptional helpfulness and... See more

Holidays

Customers had positive experiences with holidays, frequently praising the outstanding assistance provided by... See more

Booking process

Consumers find the booking process to be completely positive, noting that staff members are exceptionally... See more

Service

Customers consistently note positive experiences with service, highlighting exceptional professionalism,... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting agents who are exceptionally... See more

Reviews shaping this summary

Rated 5 out of 5 stars

i gave American holidays a call yesterday just to get some information and prices and ended up booking straight away. Rachel was so knowledgable and friendly.She made me feel so at ease throughout the... See more

Rated 5 out of 5 stars

I’ve booked loads of holidays before with loads of different agents and agencies but must say Megan Fitzgerald in American Hoidays is the best I’ve had the pleasure to deal with. Her patience, pl... See more

Rated 5 out of 5 stars

Back again to book our next cruise,we were so grateful for Aislings time and effort,she was so helpful.We wanted to try a cruise for my husbands big birthday but didnt know where are when so she liste... See more

Rated 5 out of 5 stars

Always have a great experience with American Holidays. We have booked another cruise with Paula McMullen. She is excellent to deal with. Great advice. Goes over and beyond to help you pick your perfe... See more


Company details

  1. #3 of 11 best companies in Tour Operator
  2. #3 of 5 best companies in Cruise Agency
  3. #3 of 6 best companies in Cruise Travel Agency
  4. #2 of 3 best companies in Hotel
  5. #4 of 14 best companies in Travel Agency
  6. #1 of 2 best companies in Vacation Rental

Written by the company

For over 35 years, American Holidays have been creating bespoke adventures across the USA, Canada, Mexico and the Caribbean. With shops in Dublin and Belfast, we focus on creating holidays that feel special. Our team of Personal Travel Planners have decades of experience and personally visit each destination so they can provide insider tips, help you discover hidden gems and create tailor-made itineraries that match your exact needs. Our travel experts are on hand, before, during and after your holiday so you can sit back and relax with all the details taken care of. From bustling cities to quiet mountain escapes, we have a range of options to choose from. So, whether it’s a city break, a beach holiday or an outdoor adventure, we’ll make sure your next trip is unforgettable.


Contact info

4.9

Excellent

TrustScore 5 out of 5

341 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 66% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.9

All reviews

(341)

325 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Rachel was fantastic at sorting our…

Rachel was fantastic at sorting our holiday to New York and then onto Mexico she had great knowledge and was very helpful with showing us hotels and gave us time to consult with our daughter on the dates
I would highly recommend her very enthusiastic a great girl .

7 August 2026
Rated 5 out of 5 stars

Super friendly and helpful!

Ali was super helpful and efficient in booking our trip to Nashville and New Orleans. Has given us some tips on what to do etc which is great. Good to speak to someone who has visited the destination

14 August 2026
Rated 5 out of 5 stars

Meghan Fitzgerald is the girl I dealt…

Meghan Fitzgerald is the girl I dealt with she was amazing so helpful and understood everything I was wanting to make my holiday special she’s amazing I definitely go back to her if I’m booking again I did pass on her name to another lady that’s looking to go with her family and I told her to deal with this girl she’s amazing, very understanding and help you every way

13 August 2026
Rated 5 out of 5 stars

Very helpful

Very helpful, pleasant and listened to what I wanted. Have used American Holidays numerous times in the past and will be back again.

7 August 2026
Rated 5 out of 5 stars

Perfect from start to finish

Everything was great from start to finish. The staff are knowledgeable, friendly and extremely accommodating to your every need. Ali in the Belfast store was on the ball with anything we needed. To put it into perspective we came home on a Sunday afternoon and had booked next year's holiday by the following Saturday through American Holidays. Best recommendation a company can receive is repeat business.

2 August 2026
Rated 5 out of 5 stars

Really happy with our experience!

Really happy with our experience booking our America trip. Ashling was really friendly and took the time to go through all the different options with us. She had great knowledge of the different areas and was able to give us some really useful advice on what would work best for our trip. We felt very well looked after throughout the booking process and are really looking forward to the trip!

8 August 2026
Unprompted review
Rated 5 out of 5 stars

Casey was amazing to deal with she was…

Casey was amazing to deal with she was extremely informative as I was torn between 2 destinations and once I had all information it was easier to decide. She was very responsive to any questions I had, huge bonus points for her great sense of humour!

8 August 2026
Rated 5 out of 5 stars

Rachel was so attentive and…

Rachel was so attentive and knowledgeable about our destination.
I have had a few queries after initial booking and Rachel got straight back to me. It is comforting to know there is someone to reach out to when we are going that far away! Excited to get going, countdown is on

21 July 2026
Unprompted review
Rated 5 out of 5 stars

Amanda was really helpful from the get…

Amanda was really helpful from the get go, I started talking to her through the online chat which was really helpful as I got to ask her questions and she sorted out a package deal while I was working and sent it over via email, she answered all the questions I had, sent me multiple packages and then when me and my partner found our dream holiday and was happy we went ahead and booked. This was such an easy process and Amanda gave me all the details I needed. Got my confirmation quickly after we spoke. Now just excited to go! Thank u!!!

7 August 2026
Rated 5 out of 5 stars

Tracy was fantastic with our booking

Tracy was fantastic with our booking. When you’re building a holiday up with so many different items it’s very time consuming and she covered everything with me. Absolute star.
Very informative and extremely helpful.

American holidays are a great company to deal with and holiday with and I can’t speak highly enough about them.

6 August 2026

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