American Holidays Reviews 

341
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 318 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the dedicated staff for being extremely helpful, friendly, knowledgeable, and patient throughout the entire planning process. Consumers highlight that the booking procedure is completely straightforward, efficient, and well-suited to individual preferences and financial budgets and plans. Some reviewers were happy with the customized package deals and expert destination recommendations received from advisors. Travelers frequently mention that agents consistently go above and beyond to ensure every overall trip detail is perfectly organized without any stress. Many people appreciate the prompt communication and wonderful ongoing support provided before departure.

What people talk about most

Staff

Clients share positive opinions on staff, frequently praising their exceptional helpfulness and... See more

Holidays

Customers had positive experiences with holidays, frequently praising the outstanding assistance provided by... See more

Booking process

Consumers find the booking process to be completely positive, noting that staff members are exceptionally... See more

Service

Customers consistently note positive experiences with service, highlighting exceptional professionalism,... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting agents who are exceptionally... See more

Reviews shaping this summary

Rated 5 out of 5 stars

i gave American holidays a call yesterday just to get some information and prices and ended up booking straight away. Rachel was so knowledgable and friendly.She made me feel so at ease throughout the... See more

Rated 5 out of 5 stars

I’ve booked loads of holidays before with loads of different agents and agencies but must say Megan Fitzgerald in American Hoidays is the best I’ve had the pleasure to deal with. Her patience, pl... See more

Rated 5 out of 5 stars

Back again to book our next cruise,we were so grateful for Aislings time and effort,she was so helpful.We wanted to try a cruise for my husbands big birthday but didnt know where are when so she liste... See more

Rated 5 out of 5 stars

Always have a great experience with American Holidays. We have booked another cruise with Paula McMullen. She is excellent to deal with. Great advice. Goes over and beyond to help you pick your perfe... See more


Company details

  1. #3 of 11 best companies in Tour Operator
  2. #3 of 5 best companies in Cruise Agency
  3. #3 of 6 best companies in Cruise Travel Agency
  4. #2 of 3 best companies in Hotel
  5. #4 of 14 best companies in Travel Agency
  6. #1 of 2 best companies in Vacation Rental

Written by the company

For over 35 years, American Holidays have been creating bespoke adventures across the USA, Canada, Mexico and the Caribbean. With shops in Dublin and Belfast, we focus on creating holidays that feel special. Our team of Personal Travel Planners have decades of experience and personally visit each destination so they can provide insider tips, help you discover hidden gems and create tailor-made itineraries that match your exact needs. Our travel experts are on hand, before, during and after your holiday so you can sit back and relax with all the details taken care of. From bustling cities to quiet mountain escapes, we have a range of options to choose from. So, whether it’s a city break, a beach holiday or an outdoor adventure, we’ll make sure your next trip is unforgettable.


Contact info

4.9

Excellent

TrustScore 5 out of 5

341 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 66% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(341)

325 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Huge thanks to Orla and Casey at…

Huge thanks to Orla and Casey at American Holidays for all your help with booking our holiday, Casey was brilliant online answering all my questions and Orla gave me great advice over the phone on where best to stay and package that best suited us.
They made the whole process so easy that I booked and paid in full there & then. Fantastic customer service from them both.

4 August 2026
Rated 5 out of 5 stars

Orlando

Great experience , Amanda was so helpful and guided me with all my queries on my booking . Gave me useful tips and was so friendly to deal with.

4 August 2026
Rated 5 out of 5 stars

Paula is exceptional

Paula is exceptional, my 4th US trip to book with her. She's efficient and knows exactly what suits our needs, offers good advise and is super efficient, a pleasure to deal with.

30 July 2026
Rated 5 out of 5 stars

Great booking experience

Megan was knowledgeable, friendly and helpful throughout the booking process. I liked that she was enthusiastic about the hotels she booked us in and she offered cheaper options for flights and accommodation too.

29 July 2026
Rated 5 out of 5 stars

I had excellent experience today…

I had excellent experience today booking with Aisling at American Holidays. She was an absolute pleasure to deal with from start to finish. Aisling was friendly, professional, and went above and beyond to help us find the right property for our holiday, making sure everything suited our needs perfectly.

This isn't the first time I've booked through American Holidays, and once again the customer service was outstanding. The holiday in 2025 was fantastic, and the whole booking process was smooth and stress-free.

I wouldn't hesitate to book with American Holidays again and would highly recommend Aisling to anyone looking for excellent service.

29 July 2026
Rated 5 out of 5 stars

Great Customer Service

Just booked my holiday with Amanda. Great service I had a lot of questions regarding flights and the different cruise companies and Amanda went above and beyond with the different flight quotes and cruise companies, I had many questions which she answered and gave me great tips regarding the place I was going to and travel insurance information regarding my holiday. She is friendly and professional and I feel very comfortable and confident in the booking that I have just made.

28 July 2026
Unprompted review
Rated 5 out of 5 stars

Myself and my partner booked our big…

Myself and my partner booked our big american trip with Amanda, and god help her, we made more changes and messing with ideas, but she was alway super on the ball and helped us plan the perfect holiday!

Highly recommend Amanda to deal with and the company as a whole!

Also worth noting they were 2grand cheaper than doing it ourselves

17 July 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service

Claire and Edel have been really helpful to find us our perfect bespoke US road trip. Nothing has been too much trouble for them. I would recommend this company and will book with them in the future.
Thanks American Holidays

26 July 2026
Rated 5 out of 5 stars

Returning Customer

This is the third holiday we have booked with American Holidays. Their team are phenomenal and really go the extra mile to make your holiday exactly what you want. I couldn’t recommend them highly enough; a truly first class service.

24 July 2026
Rated 5 out of 5 stars

Amanda is the very best!

Amanda is the very best!
Always looks after us so well.
Put together everything that we requested and would highly recommend her.
Hugh&Yvonne."

23 July 2026

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