I had an episodic sciatica. I thought Dr Naeem was excellent. She was searching and extremely thorough in all of her questions. I was in great pain and she treated me very sympatheticially. This is... See more
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Review summary
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Reviews shaping this summary
The experience was relatively positive. Very quick and efficient. However the doctor was not very warm. No demonstration of empathy or care, but we got what we wanted which was a prescription in a tim... See more
Company replied
Dr Rana Ahmad provided an amazing comprehensive consultation re my blood tests results and answered all the questions I had, many thanks. Also lots of available slots, so booked the consultation very... See more
Company replied
I had a really positive experience with DrOnline, especially with Dr Hira Naeem. The whole process was quick, easy and affordable, and she was thorough in asking questions and genuinely seemed to lis... See more
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Company details
- #3 of 3 best companies in Home Health Care Service
- #1 of 1 best companies in Child Health Care Center
- #7 of 7 best companies in Doctor
- #2 of 2 best companies in Mental Health Service
- #2 of 2 best companies in Women's Health Clinic
About Dr.Online - Ireland
Written by the company
Dr.Online was born in 2020 with the mission of bringing individuals and healthcare professionals closer together. Through our platform, we have carried out thousands of online consultations, in a simple and secure way, eliminating barriers of time and distance.
Whether you need urgent or specialty medical advice, mental health support, a medical certificate, prescription renewal, or travel consultation, we have the solution. Our network of healthcare professionals covers different fields and specialties to meet your needs.
We pride ourselves on providing excellent service and prioritizing the privacy and confidentiality of our patients. We work daily to ensure that every interaction on our platform is fluid, reliable, and effective.
Dr.Online is not about the future of Medicine. It's about the present!
Whether you need urgent or specialty medical advice, mental health support, a medical certificate, prescription renewal, or travel consultation, we have the solution. Our network of healthcare professionals covers different fields and specialties to meet your needs.
We pride ourselves on providing excellent service and prioritizing the privacy and confidentiality of our patients. We work daily to ensure that every interaction on our platform is fluid, reliable, and effective.
Dr.Online is not about the future of Medicine. It's about the present!
Written by the company
- Comfort and Versatility of Online Consultations
- Talk immediately with clinicians from various specialties, from the comfort of your home, through any computer, tablet or smartphone.
- The Best Doctors
- From general medicine to psychiatry, the healthcare professionals at Dr. Online are committed to the qualities that make you feel safe and supported.
- A Global Community
- Dr. Online is available in various countries and languages with community standards that help promote safety and a sense of belonging for everyone.
- Assistance in Multiple Languages
- Our global support is available with a dedicated team ready to help, regardless of your location or time zone.
Quick, Simple and Secure Scheduling
Consultations with Certified Doctors
We take pride in providing excellent service and prioritizing the privacy and confidentiality of our patients.
We work daily to ensure that every interaction on our platform is smooth, reliable, and effective.
Contact info
Ireland
- info@dronline.ie
- dronline.ie
4.2
Great
5K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 99% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I got an appointment within 40 mins
I got an appointment within 40 mins; doc called at exact time of appt; doc asked lots of questions so I felt I was getting a proper consultation; prescription in pharmacy within 40 mins. Great service.
6 September 2026
Unprompted review
Very nice on the phone.
Very nice on the phone.
Asked the right questions listened very well.
Felt very comfortable and supported
6 September 2026
Reply from Dr.Online - Ireland
Hello Reviewer,
Thank you for your kind feedback! We’re delighted to hear that you found our service responsive, quick, and helpful. We truly appreciate your support! 😊
Warm regards,
Rona
Dr.Online Assistant
I had an appointment booked for 12 july…
I had an appointment booked for 12 july at 1pm. By 3pm I was still waiting, they rescheduled twice during the day. The appointment never happened and I am still waiting on my refund. Very unprofessional, feel like I was scammed.
12 July 2026
Unprompted review
Dr. Anum Sarwar
Dr. Anum Sarwar was very nice, she listened to the issue I had and responded very well. Thanks again :))
4 September 2026
Reply from Dr.Online - Ireland
Hello Reviewer,
Thank you so much for your kind words! 😊 We’re delighted to hear that Dr. Anum Sarwar listened to your concerns and provided the support you needed. We truly appreciate your feedback and trust. Wishing you all the best! 💙
Warm regards,
Rona
Dr.Online Assistant
Reply from Dr.Online - Ireland
Hello Reviewer,
Thank you for your feedback! 😊 We’re glad to hear that your appointment was quick and easy. We truly appreciate your kind review and hope to assist you again in the future!
Warm regards,
Rona
Dr.Online Assistant
The doctor
The doctor , she was very atencious and got me the medicines that I need , by just talking with me
4 September 2026
Reply from Dr.Online - Ireland
Hello Reviewer,
Thank you so much for your kind review! We’re delighted to hear that you felt well listened to and that the doctor was attentive to your needs. We’re glad we could help you receive the medication you needed. Your feedback means a lot to our team! 💙
Warm regards,
Rona
Dr.Online Assistant
Didn’t feel heard
The call was late, and I was a mere 3 minutes on the phone. Didn’t feel heard!
4 September 2026
Reply from Dr.Online - Ireland
Dear Reviewer,
Thank you for your feedback, and we are sorry to hear about your experience.
We apologise that the consultation did not meet your expectations. This is not the level of service we aim to provide, and we understand your concerns regarding the length of the consultation and feeling that you were not heard.
We have forwarded your review to the doctor, who has since contacted you regarding your concerns.
If you require any further assistance, please do not hesitate to contact our Customer Service team. We will be happy to assist you.
Kind regards,
Irina Costa
Customer Service Lead – PT, IE & UK
Reply from Dr.Online - Ireland
Dear Reviewer,
Thank you for your kind feedback.
We are delighted to hear that you found our service excellent and professional. We truly appreciate you taking the time to share your experience and thank you for choosing Dr.Online.
Kind regards,
Irina Costa
Customer Service Lead – PT, IE & UK
First time to use the service
First time to use the service. Was very good. Doctor was so kind and understanding. Would definitely recommend.
3 September 2026
Unprompted review
Reply from Dr.Online - Ireland
Dear Reviewer,
Thank you for your wonderful feedback.
We are delighted to hear that you had such a positive experience using Dr.Online for the first time and that you found the doctor kind and understanding.
We truly appreciate your recommendation and thank you for choosing Dr.Online.
Kind regards,
Irina Costa
Customer Service Lead – PT, IE & UK
Reply from Dr.Online - Ireland
Dear Reviewer,
Thank you for your kind feedback.
We are delighted to hear that you had a great experience and found the service timely, helpful and kind.
We truly appreciate you taking the time to share your experience and thank you for choosing Dr.Online.
Kind regards,
Irina Costa
Customer Service Lead – PT, IE & UK
One to one
One to one , great yo be at home abd not travelling whilst feeling ill. Great professionalism!!
3 September 2026
Reply from Dr.Online - Ireland
Dear Reviewer,
Thank you for your wonderful feedback.
We are delighted to hear that you appreciated the one-to-one service and the convenience of being able to have your consultation from home without having to travel while feeling unwell. We are also pleased that you found our service professional.
Thank you for choosing Dr.Online and for taking the time to share your experience.
Kind regards,
Irina Costa
Customer Service Lead – PT, IE & UK
Efficient and quick
2 September 2026
Unprompted review
Reply from Dr.Online - Ireland
Dear Reviewer,
Thank you for your kind feedback.
We are delighted to hear that you found our service efficient and quick. We truly appreciate you taking the time to share your experience and thank you for choosing Dr.Online.
Kind regards,
Irina Costa
Customer Service Lead – PT, IE & UK
Had to pay in advance/no refund (no service)
Had to pay in advance, thats fine, except they wouldn't refund me after I realised they are unable for some reason to give me sick notice for the previous 3 days (only present and future days).
Nobody is contacting this service for anything other than sick leave notice.
Avoid this webpage, later on I found a page that charged almost half, with no issues and no phone call needed!
2 September 2026
Unprompted review
Reply from Dr.Online - Ireland
Dear Reviewer,
Thank you for your feedback, and we are sorry to hear that you were disappointed with your experience.
After reviewing our records, we have been unable to locate a consultation associated with the information currently available to us.
Could you please provide further details through the contact request sent by Trustpilot? This will allow us to locate your case, contact the doctor if necessary, and look into the matter further to find the best way to resolve the situation.
We remain available to review your case and assist you as best we can.
Kind regards,
Irina Costa
Customer Service Lead – PT, IE & UK
Great service
2 September 2026
Reply from Dr.Online - Ireland
Dear Reviewer,
Thank you for your kind feedback.
We are delighted to hear that you had a great experience with our service. We truly appreciate you taking the time to share your feedback and thank you for choosing Dr.Online.
Kind regards,
Irina Costa
Customer Service Lead – PT, IE & UK
I made an 8.30am appointment at 8.20am.
I made an 8.30am appointment at 8.20am.
The doctor rang at exactly 8.30am and was very efficient. Within minutes I had my consultation and a prescription sent to my local pharmacist. I also recieved a medical cert as part of the service.
Great service and great value.
1 September 2026
Reply from Dr.Online - Ireland
Dear Niamh,
Thank you very much for sharing your experience with us.
We are delighted to hear that the doctor contacted you on time and that the consultation was handled so efficiently. It is also wonderful to know that you received your prescription at your local pharmacy and that the medical certificate was provided as part of the service.
We truly appreciate your feedback and trust in our service.
Kind regards,
Paulina Souto
Customer Service Representative
The dr Muhammad was so kind and…
The dr Muhammad was so kind and empathetic a genuine person
31 August 2026
Reply from Dr.Online - Ireland
Dear Jean,
Thank you very much for your kind words.
We are delighted to hear that Dr. Muhammad made such a positive impression through his kindness and empathy. We will gladly share your lovely feedback with him, as we are sure it will mean a great deal.
We truly appreciate your trust in our service.
Kind regards,
Paulina Souto
Customer Service Representative
Good and prompt experience
3 June 2026
Unprompted review
Reply from Dr.Online - Ireland
Dear Annette,
Thank you very much for your kind feedback.
We are pleased to hear that you had a good and prompt experience with our service. Providing efficient and timely support to our patients is always a priority for our team.
We truly appreciate your feedback and trust in our service.
Kind regards,
Paulina Souto
Customer Service Representative
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