DocOnline - Online Doctor Service Ireland Reviews 

312
•
TrustScore 4.5 out of 5

4.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 243 reviews, reviewers overwhelmingly had a great experience with this company. Customers really appreciate the fast and efficient online medical consultations, noting that prescriptions are sent directly to local pharmacies within minutes and saving valuable time. People frequently highlight the professional and caring attitude of the doctors, who listen attentively to symptoms, show genuine empathy, and provide helpful advice. Some reviewers were not happy with missed appointments, technical delays, or long waiting times without receiving proper communication from the team. A few individuals also mentioned negative interactions, noting that the doctor was unhelpful, lacked empathy, or did not provide a proper consultation.

What people talk about most

Service

Customers consistently note positive experiences with service, expressing great satisfaction with the... See more

Staff

Clients share positive opinions on staff, frequently highlighting that doctors are very knowledgeable, kind,... See more

Customer service

Customers had positive experiences with customer service, frequently highlighting that doctors were... See more

User experience

Reviewers highlight positive aspects of user experience, noting that booking appointments is very easy, fast,... See more

Response time

Reviewers mention positive feedback about response time, noting that appointments and callbacks happen... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Booked app at 10.20am for a consultation at 10.45 that same morning. Dr called me at agreed time and sent prescription to my local chemist. I collected my prescription and have my first dose in. In le... See more

Rated 5 out of 5 stars

The doctor! I have had a few encounters with him and he is always so pleasant and helpful. He really listens and genuinely cares. This service is an amazing alternative for busy working people who don... See more

Rated 5 out of 5 stars

I got an appointment right away. Didn't have to sit on the phone waiting to book appointment. The Dr listen to me and spoke to me with empathy and understood how I was feeling. Listened to my story... See more

Rated 5 out of 5 stars

Excellent service Spoke to Dr Zara within 20 minutes. She listened carefully and took everything onboard that I had to say. Then 20 minutes later my prescription was with the pharmacy. Highly rec... See more


Company details

  1. Doctor
  2. also in
  3. Child Health Care Center
  4. Family Practice Physician
  5. General Practitioner
  6. Holistic Medicine Practitioner
  7. Local Medical Service

Written by the company

Experience the best online doctor service in Ireland with DocOnline. Convenient, expert healthcare from the comfort of your home. Book your virtual consultation today!


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

312 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(312)

251 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great service

Great service, could not get appt with my own GP and I was quite sick. Got an appt very promptly and the doctor was brilliant. Highly recommend

4 November 2026
Unprompted review
Rated 5 out of 5 stars

Always available even during late hours…

Always available even during late hours in case you need. Easy to fill out the form with your information. Punctual call from the Doctor and the certificate will be sent in few seconds during the call along with the receipt you can use with your insurance.

4 November 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service

Excellent service, made appointment for a phone consultation, Doctor called on time. Very efficient, had prescription sent to my chemist. This was all done from the comfort of my home.

1 November 2026
Unprompted review
Rated 3 out of 5 stars

It was extremely quick

It was extremely quick and felt very rushed. I’d say it took less than 2 minutes. I didn’t feel fully reassured.
However the prescription was sent very quickly to my pharmacy

4 November 2026
Unprompted review
Rated 5 out of 5 stars

Very professional

Very professional, understanding and kind Dr. with whom I have a full on line Consultant
Very efficient service, contacted in a very timely manner and prescription sent to my Paharmacy .

4 November 2026
Unprompted review
Rated 5 out of 5 stars

Great service

Great service, prompt call back and sent through a prescription straight away.
Very Grateful

3 November 2026
Unprompted review
Rated 5 out of 5 stars

Great service

Great service. The doctor listened and understood patient’s symptoms, and how to treat them.

2 November 2026
Unprompted review
Rated 1 out of 5 stars

I was greatly disappointed with your…

I was greatly disappointed with your service. I was referred to someone assisted for vaccine certification however when I booked the doctor on call said they don’t do it. Told me to request a refund knowing very well they will not refund me. So I paid to be told we don’t do it yet other people have certification from same company.

29 October 2026
Unprompted review
Rated 5 out of 5 stars

An excellent service.

An excellent service.
The doctor who phoned me was so nice & was so easy to talk to. Or chat resulted in me getting the medication I required for my chest infection. Thank you.

31 October 2026
Unprompted review
Rated 5 out of 5 stars

A very easy booking procedure with Dr…

A very easy booking procedure with Dr Aleena. Thank you for your professionalism and immediate and kind attention. The service is invaluable and Dr Aleena was as thorough as it is possible in an online consultation.

29 October 2026
Unprompted review
Rated 5 out of 5 stars

Very nice and approachable Doctor

Very nice and approachable Doctor - her questions were very thorough in understanding my symptoms and past medical history - Dr Aleena was very understanding and courteous and was available ti see me despite my being earlier than appointment . Overall a very satisfying experience . Thank you so much .

28 October 2026
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look