BetterYou Reviews 

6,386
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Looking at 82 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the prompt delivery services and note that purchases always arrive safely. Consumers also highlight the effective range of vitamin sprays, mentioning they are wonderfully easy to use and taste quite pleasant. Furthermore, many individuals appreciate the friendly customer support team for providing quick responses whenever needed. However, some customers also noted frustrating issues with missing items or incomplete deliveries from their online purchases. A few shoppers experienced unexpected shipping delays or mentioned that certain specific product flavors tasted way too strong. These occasional setbacks caused disappointment for a small portion of buyers.

What people talk about most

Product

Reviewers mention positive feedback about product quality, highlighting how easy and effective the sprays and... See more

Quality

Consumers find quality to be positive, highlighting excellent products that deliver great results. Reviewers... See more

Delivery service

Customers had positive experiences with delivery service, consistently noting that orders arrive on time,... See more

Order

People report ambiguous experiences with order, reflecting a wide range of differing opinions. While many... See more

Customer service

Clients share positive opinions on customer service, highlighting first-class support and friendly... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Some good products - particularly like the D3 supplements, particularly dislike the B12 supplements (taste awful). Always delivered on time, so on the whole a great company. However cancelling a sub... See more

Rated 5 out of 5 stars

הגיע מסודר. נח לשימוש, וטעם טוב. עדין לא עשיתי בדיקות דם לראות את הספיגה. אבל לפי הרגשתי הכללית יש שיפור ניכר במצבי. .מאד חשוב לי האפשרות ספיגה בחלל הפה Arrived neat. Easy to use, and tastes good.... See more

Company replied

Rated 5 out of 5 stars

Great customer service. My order was despatched promptly but went astray. Customer services were very quick to respond and despatched a replacement order immediately. No “wait another day or... See more

Company replied

Rated 5 out of 5 stars

Absolutely Fantastic! ..there was an issue with one of my recurring orders so I got in touch.. absolutely lovely customer service!! Can't say enough about how friendly and quick and well it was all ha... See more

Company replied


Company details

  1. Vitamin and Supplements Store

Written by the company

We are an innovative natural health company specialising in the supplementation of the growing number of key nutrients lost through our dramatically changing diet and lifestyle. Our products stand alone in the market place by their unique levels of quality and effectiveness.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

6K reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 85% of negative reviews

Typically replies within 2 weeks

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4.3

All reviews

(6,386)

53 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Some good products

Some good products - particularly like the D3 supplements, particularly dislike the B12 supplements (taste awful). Always delivered on time, so on the whole a great company.
However cancelling a subscription is tedious. At least five times pressing cancellation, yes I want to cancel, no I don't want another product I want to cancel, are you sure you want to cancel. YES, YES, I AM SURE!! Really has switched me off from the company.

25 August 2026
Unprompted review
Rated 5 out of 5 stars

First class customer service

First class customer service - not only are the products excellent quality and price but the customer service is outstanding. Having been given the run around by Evri who failed to deliver on many occasions, a call to Better You customer service sorted the matter out entirely to my satisfaction, swiftly and with understanding. I could not wish for better handling of a problem. Thank you Better You and you have a customer for life now.

20 August 2026
Unprompted review
Rated 1 out of 5 stars

Very disappointed with the lack of…

Very disappointed with the lack of response from this company after ordering from them. Order confirmation then nothing. Trying to resolve this issue l had no communication back from emails and voicemail. Despite doing everything to resolve l feel l may need to contact my bank for a refund.

21 July 2026
Unprompted review
BetterYou logo

Reply from BetterYou

Thank you so much for taking the time to leave your review. We’re really sorry to hear about your experience and we’d love the opportunity to look into this further and help put things right for you.

We’ve requested some additional information so we can get in touch with you directly and better understand what’s happened. Please could you contact us at wecare@betteryou.com when you have a moment, and we’ll be happy to investigate this with you and work towards a resolution as quickly as possible.

Looking after our customers and making sure they feel listened to and supported is incredibly important to us. We really appreciate you sharing your feedback, as it helps us improve, and we’re sorry again for the frustration and really do share your disappointment.

Edit: We’re so pleased that our Customer Experience Team were able to get in touch with you and arrange for your items to be re-dispatched. It looks like everything has arrived safely, and we’re glad we could help put things right. If we can help with anything else please contact us at wecare@betteryou.com

Rated 5 out of 5 stars

In the last week I just started using…

Magnesium lotion is an amazing product that works. In the last week I just started using the better you magnesium lotion for my bruxism and chin spasms which I have had for years . The results are amazing it has really relaxed my chin spasms and the muscles in my jaw which has eased my jaw pain which has helped me to stop clenching. I was fed up with my jaw aching at the end of the day and decided to take something for it. I googled different products and settled for this product as it had great reviews so I went to Holland and Barratt to buy it. The better you magnesium lotion has really given me my life back and helped my anxiety as I feel calmer in myself as well. Thank you better you for making a great product and improving the quality of my life you now have a customer for life as I am sure the results will be even better the longer I use the product . Once again thank you so much you now have a customer for years to come i am looking forward to trying your other products for relaxation etc in the coming months.

21 June 2026
Unprompted review
BetterYou logo

Reply from BetterYou

Thank you very much for your amazing review. We love to hear how much difference our Magnesium Lotion has made to your health and wellbeing. It's really great news and thanks again

Rated 5 out of 5 stars

Great company

Great company! Great products! I love these products,they are easy to take and taste great. Amazing alternatives to tablets for anyone with digestive issues....thank you!

20 June 2025
Rated 3 out of 5 stars

Lovely lotion, ghastly plunger

The plunger is awful. I couldnt open it, and eventually with the help of someone else and a pair of pliers we managed to get it off. Thankfully I have use the lotion before and had a very old bottle in my cupboard with straightforward plunger which I use now to get the lotion out.

17 April 2026
Rated 5 out of 5 stars

I love the Boost

I love the Boost, the taste encourages me to keep taking daily. Their magnesium is alway brilliant, so easy and delivers good results.
I ordered recently from TT rather than my usual retailer due to the bundle on offer, big mistake, 1 item didn’t arrive other didn’t spray but 1 was good.
Don’t stop reading the good news follows!

Katie within customer services team was having non of this, it was obvious by checking the postage weight one was missing. Katie was so thorough, she went above and beyond in my opinion! She reached out, sorted out the next steps, shared the tracking and voila all sorted✔️ thank you so much Katie ,thanks to you I will come back to Better You , I prefer your supplements rather than Zuk.

24 April 2026
Unprompted review
BetterYou logo

Reply from BetterYou

Thank you very much for your lovely review. We're so glad you love the products and your order issues were rectified quickly. We will share your comments with Katie and the wider team as we're very grateful for your feedback. Thank you again for your review

Rated 3 out of 5 stars

This is an amazing product but it is…

This is an amazing product but it is sticky. I suspect. They use a silicon element but the ingredients are not listed on the bottle. It leaves a sticky greasy residue that is hard to wash off. Otherwise it is excellent.

1 April 2026
Unprompted review
BetterYou logo

Reply from BetterYou

Thank you for your review. Our Magnesium Body Spray can feel slightly sticky after application due to it's natural salinity. As the water evaporates, mineral salts remain on the skin, creating this sensation.To improve comfort we suggest using a small amount, massage well (ideally on damp skin), and consider rinsing/towelling off after 20–30 minutes and applying a light moisturiser. We really appreciate your feedback.

Rated 5 out of 5 stars

Repeat order Always informed that…

Repeat order Always informed that delivery is due and how to alter skip or suspend order if you need to .Good service Would recommend .

16 February 2026
BetterYou logo

Reply from BetterYou

Thank you so much for your lovely review your feedback is much appreciated

Rated 5 out of 5 stars

Good products (vitamin & B12 spray)…

Good products (vitamin & B12 spray) super helpful to modify regular delivery.

22 September 2025
BetterYou logo

Reply from BetterYou

Thank you for your review. Our high strength Vitamin B12 BOOST oral spray delivers fast effective nutrient absorption supporting energy release, immune health and cognitive function. It's great to hear it works for you. We really appreciate your feedback

Rated 1 out of 5 stars

I ordered my vitamin D directly from…

I ordered my vitamin D directly from the company as I am boycotting Amazon, despite it being more expensive. Unfortunately it arrived via Amazon which was very disappointing and pretty annoying. I won’t be ordering this product again .

6 February 2026
Unprompted review
BetterYou logo

Reply from BetterYou

Thanks so much for your review. We appreciate you choosing to place your order directly from us.
We are really sorry for the frustration caused when your order arrived via Amazon and understand why that would be disappointing, especially given your reasons for ordering through our website. Our customer care team will of course be happy to arrange an alternative courier for future orders. Thank you again support and your honesty.

Rated 5 out of 5 stars

Great product

Great product

18 December 2025
BetterYou logo

Reply from BetterYou

Thank you for your lovely review. We're excited to share your feedback with the whole team at BetterYou.

Rated 4 out of 5 stars

Pleasant and efficient service

After a misunderstanding with the accounts department at Betteryou, I was pleasantly surprised by how quickly and efficiently they sorted the problem out.

23 June 2025
BetterYou logo

Reply from BetterYou

Thank you for your review. We're so pleased our accounts team resolved all your concerns. We really appreciate you taking the time to feedback

Rated 1 out of 5 stars

Didn't get what I was charged for

Ordered two vitamin tests, one for £39.95 and the other for £29.95 (Vit B12 and Vit D). Only one was sent in the order (Vit D) but both were charged. Takes two days to get a response. Asking credit card company to recover the money. Very poor.

17 December 2025
Unprompted review
BetterYou logo

Reply from BetterYou

Thank you for your review. We’re sorry to hear about your experience and thank you for bringing this to our attention. We can confirm that our Vitamin D and Vitamin B12 kits are dispatched separately; however, they should have arrived close together, and we’re sorry for the disappointment this has caused. Our team have been in contact with you directly to resolve this. Our apologies once again, and thank you for your feedback.

Rated 5 out of 5 stars

Magnesium great for sleep

Been using the spray magnesium and my sleep has noticeably improved once it’s built up - so happy with it

5 December 2025
Unprompted review
BetterYou logo

Reply from BetterYou

Thank you for your wonderful review. We’re so pleased to hear your sleep has improved, and we can’t wait to share your feedback with the whole team at BetterYou. Thank you again for your review and feedback

Rated 5 out of 5 stars

Effective products

Magnesium flakes for use in the bath really work to relax you and good for skin too.

7 October 2025
BetterYou logo

Reply from BetterYou

Thank you for your review. Soaking in a magnesium rich bath helps relax and repair muscles, effectively relieving tension and stiffness and it's great to hear that this has been your experience. Once again, thank you for your kind feedback.

Rated 5 out of 5 stars

Good products

Good products, easy to use website. On time deliveries and all priced.

7 October 2025
BetterYou logo

Reply from BetterYou

Thank you for your lovely review. We're excited to share your feedback with the whole team at BetterYou.

Rated 5 out of 5 stars

Good to just squirt in your mouth easy peasy

Easy to just squirt in your mouth and tastes good really good to use waiting for my next order to arrive

6 October 2025
BetterYou logo

Reply from BetterYou

Thank you for your lovely review! We’re so pleased to hear that you enjoyed the taste and found our oral spray easy and convenient to use. Thank you again for your feedback.

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