Elizabeth

Always Amazing! Have been with you for years and will continue - great company, great products, great service and quick shipping.. Highly Recommend!

Wow.
For the last 6 weeks I have been trying to get an order. Three times it was sent via Evri (Hexeal refused to send it via any other courier, despite multiple 'damaged in transit' and my request after the second fail). Short, generic, brushed-off responses from customer service. I use 'customer service' lightly as they simply did.not.care. After reporting the third 'damaged in transit' they are now going to refund it (again!) and that's just it, according to Hexeal. OK - I'll finally go elsewhere - and now recommend you do the same!

ZERO stars if possible. Cannot wait to get away from O2 (& Virgin now!) They were bad enough before merging with Virgin.. now it's so much worse.. all the bad signal, bad service, greedy and aggressive company standards of O2, PLUS all the arrogance, horribleness (& incompetence of even basic tasks!) of Virgin. Dear God NO - just NO!!!!!

ZERO - avoid at absolutely all costs! Been a customer for far too many years (changing that as we speak) WORST customer service I've ever experienced - and on a standing basis (wouldn't even call it 'service'!). Overall: Signal - horrible, Coverage - horrible, Value for Money - HORRIBLE, Customer Service - doesn't exist! Maybe 02 needs to stop with all the 'promotions' and other non-phone nonsense and get their act together. For instance a 'mast hasn't been working correctly' for over 9 months now, yet if I was more than 3 min late with a bill................................... ?! *GO ANYWHERE ELSE*

Another order quickly shipped, well packed and no problems.. love you guys!

Error in order was quickly corrected and sorted by Erica, who was lovely to deal with. Getting to the chat was a bit of a faff, but fantastic to be able to speak with someone! Overall fab customer service.

Hmmmmmm... not great overall as almost half of the products I ordered were out of stock. Rather than communicate that (OR) advise if/when they would be in-stock or sendable.. they just 'cancelled' them(!) ..which I only found out once I logged back in to chase missing items. Poor overall.

Absolutely Fantastic! ..there was an issue with one of my recurring orders so I got in touch.. absolutely lovely customer service!! Can't say enough about how friendly and quick and well it was all handled.. and with great communication by a HUMAN! Love your products and now love your customer service!! *gold stars*

Updated: from 3 to 4 stars due to improvement on last few orders and response/contact link from PAH. Will give credit when due. Original Post: Finally annoyed enough to leave a review... WHY tell people a click-and-collect will be ready 'Tomorrow' all the way thru purchasing and paying and etc etc. Then when you get confirmation/update information it's usually SIX days out?! And can you contact any humans (or even useless robots at this point) for anything whatsoever - NOPE. Not at all. Absolutely frustrating! Between all that and a clunky, not-user-friendly website, app or subscription service.. just forget it.

No longer a good company! I agree with the other reviews - What happened?! I used to love these guys, but... now the website doesn't work, customer service email bounces back, customer service overall is simply non-existent & there's no way to contact ANYONE.. & if you do manage to still get an order completed despite all that - Good Luck! What a shame!

Great customer service and communication when I needed to find out why a lot of my rental payments weren't being recognised from the bank. Special thanks to Mary, who went above and beyond!

Always Fab! ..great experience yet again. Always quick, shipped well and lovely service. Highly Recommend.

Usually good - but drivers apparently want to finish for bank holiday! Package was dropped at wrong address, pic shows someone else's house. Tried to call - but closed for Jubilee already (really?!). Tried to chat online - chat bots only - beyond useless(!!) Now the call back will be a week from now?! Usually love DPD, but it's quite clear from the recent reviews that something is happening.. obviously they've just chucked packages anywhere they'll land - addresses ignored - in order to clear the queue for the holiday. ...........an international 'mega' shipping company closed for the Jubilee? Extremely disappointed.

Received text (while I was at address) to say package was delivered (it wasn't).. and that a card had been left (it wasn't). Chased it up with Yodel chat, was told it was scanned 'somewhere' else and I would be updated within 24 hours (I wasn't). Chased it up 2 days later again, only to be curtly told that I needed to contact the supplier as the package 'missed a few check-in scans' so they couldn't tell me where it was, if it was, or anything about it now. Per usual - the only thing Yodel is good at, is NOT DELIVERING packages.

Brilliant! Great catalogue of products, reasonably priced, quick & well packed shipping with fab customer service! :-) One of my new 'regulars' for supplies.. Highly Recommend!!

Where do I start?! Here we are, a week late, and still no package. Yodel auto-tracking continues to tell me they tried to deliver, when I can guarantee they DID NOT. Continue to say it's out for delivery and then Nothing! No real way to get ahold of anyone at customer service, (i.e. there is NO CUSTOMER SERVICE PERIOD!), no way to discuss problems, no support or information as to when or IF the package is going to ever make it. Seems to happen a lot with Yodel. *sigh*
UPDATE: Yodel finally contacted me after my review on here! Emailed all information as requested by Yodel's reply.. and.. NOT A SINGLE PEEP from them since - 36 hrs later... And, package has still not arrived. My review remains!!

Absolutely Excellent - as always!! Great advice and help if you need it.. Quick shipping, packed with care.. always wonderful customer service.. Highly Recommend!!! :-)

Great selection, always shipped quickly and with excellent packing care. Staff are always happy to help with questions or queries.. and quick to sort any problems - absolutely excellent service!! Also discreet and confidential.. can't recommend enough!!! :-)

Would give ZERO stars if I could!! Despite having a perfect payment record (& always on time) they refused to work with me over the last 3 payments (once my wages decreased & I called for some advice).. Extremely high interest rates for a loan that does NOT improve your credit score/rating (even when perfect!) and paying off the loan early does NOT save you any money as the interest is all charged up front.. customer service is basically non-existent as well. Overall, I would recommend AVOIDING!!!!! I would go so far as to say a payday loan may suit better.. as long as you can pay it off early (you'll come out better than this deal has!)
UPDATE: called again per the below response from them about my review on here.. the ONLY solution customer service would offer was to open a complaint file.. which would result in someone getting ahold of me in EIGHT WEEKS - which is AFTER THE END OF MY LOAN.. & less than useless for the situation involved! So my original review definitely remains - I would give zero stars if I could - And strongly warn others against using 118118 Money - AVOID!!!!!!!

Would give ZERO stars if possible.. Experian have never been good at customer service.. but this time they were absolutely Rubbish!! I was dropped off the Electoral Roll (some error on their end) and after 15 emails, this issue is still not resolved.. which included the first email from a customer service rep that had not been filled in correctly (or) even had the instructions of what they should be filling in correctly removed from the scripted text! This was ridiculous from start to finish.. and once the repeated scripted instructions failed to fix the error, they simply quit replying at all!! After (3) more emails asking for any kind of communication from them on the issue (or) to be turned over to a supervisor.. I cancelled my account. *unbelievable*