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118 118 MONEY Reviews 

60,815
•
TrustScore 5 out of 5

4.8

Non-Bank Financial Service
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Review summary

Created with AI, based on recent reviews

Considering 8,566 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the easy and straightforward application process for loans and credit cards, often noting quick approvals and immediate access to funds. Many appreciate the excellent service and helpful, knowledgeable customer support team, who are described as responsive and efficient. People also find the mobile app user-friendly, making it simple to manage accounts and payments, contributing to an overall hassle-free and reliable experience. However, some customers also noted issues with customer service, citing long waiting times, language barriers, and unhelpful agents. A few other people also felt that cards were unexpectedly blocked or experienced functionality problems. Additionally, some reviewers mentioned discrepancies with payment processing, such as early repayments or money not being credited, which occasionally led to negative impacts on their credit files.

What people talk about most

User experience

Customers had positive experiences with user experience, consistently praising the quick, simple, and... See more

Service

Reviewers highlight positive aspects of service, often praising the helpfulness and efficiency of the team,... See more

Application

Customers consistently note positive experiences with the app, praising its ease of use and intuitive design.... See more

Payment

Reviewers mention positive feedback about payment, highlighting the ease of applying and receiving funds,... See more

Customer service

Consumers find customer service to be positive, with many reviewers praising the quick problem resolution,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

It was really easy to deal with 118 in relation to my credit card today, which is always the case. I highly recommend 118, I’ve been very happy here and feel well supported by a company I trust. Thank... See more

Rated 5 out of 5 stars

Excellent company, I have credit card with this company and increase it very higher increase cradle limit big thank you And I have a loan with this company again all I wanna say fantastic nope any pr... See more

Rated 5 out of 5 stars

Excellent support, shoulder to shoulder with customers, fast response, same hour deposit of needed loan, fair interest rates. Thank you, very much appreciated. Ziad

Rated 5 out of 5 stars

I woke up this morning realising I had made a payment without paying attention to all my regular monthly needs and was now behind on cash for the monthly needs. I was very disturbed as I have no one t... See more

Company details

  1. Non-Bank Financial Service

Written by the company

From Loans to Credit Cards, We’ve Got Your Money! Life is sometimes messy, unpredictable and surprising — that’s where we come in. We provide personalised financial solutions so that you can handle whatever lands in your path, to get back out there and get on.

Contact info

4.8

Excellent

TrustScore 5 out of 5

61K reviews

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4.8

All reviews

(60,815)

8,520 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 1 out of 5 stars

Extremely aggressive 3 calls 3 texts 3…

Extremely aggressive 3 calls 3 texts 3 emails every day over £38.

Every email they send my account has escalated, it'll be infront of the king soon. Ive never missed a payment untill recently due to work not paying me correctly which ill be able to fix at the end of the month when I get fully paid.

Legal loan sharks.

23 July 2026
Unprompted review
Rated 4 out of 5 stars

Simplicity

Simplicity, of experience
Would have more but can't use app..
To pay for goods.

15 July 2026

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