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Evlo Reviews 

12,131
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 2,471 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptionally helpful staff for explaining every financial detail clearly, providing great guidance, and making them feel entirely comfortable during their face-to-face visits. Consumers consistently note that the overall process is efficient, smooth, highly professional, and very straightforward from start to finish. Some reviewers were not happy with communication issues, noting delayed responses and difficulties regarding payment processing or unexpected loan approvals. A few people also reported frustrating experiences trying to reach customer support, experiencing unexpected service delays, or encountering sudden changes after initial agreements.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, praising their friendly, polite, and professional approach... See more

Service

People report high satisfaction with the service, praising the quick, professional, and efficient loan... See more

Customer service

Consumers find customer service to be positive, highlighting professional, courteous, and informative staff... See more

User experience

Users describe positive interactions with user experience, noting that applying for loans is simple, fast,... See more

Payment

Customers had ambiguous experiences with payment, reflecting a wide range of differing outcomes. Some... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Great company, communication was excellent and a very easy process. Fantastic customer service by Lucy at the Romford Branch and explained everything really well. You actually go into the branch to g... See more

Rated 5 out of 5 stars

Applying for the loan was dealt with by a very experienced sale from start to end I started application online and then a phone call and meeti no him face to face to finalise everything. Speaking... See more

Rated 5 out of 5 stars

Second time I’ve dealt with Evlo at the Edinburgh branch both times working with Darren. Honestly cannot fault him at all, each time I’ve dealt with him he’s helped me go over everything and touched... See more

Rated 5 out of 5 stars

I had a lot of challenges that arose in my application and the progressing steps. Each time this happened I was treated very professionally and with respect, and patiently. Mike was amazing and brilli... See more


Company details

Written by the company

Evlo is a business committed to financial inclusion, helping customers build a stronger financial future by empowering them with a personal, human approach and responsible borrowing options.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

12K reviews

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4.6

All reviews

(12,131)

2,155 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

The agent who was dealing with me from…

The agent who was dealing with me from the Dundee branch was called ash and she was unbelievably kind easy to deal with and is a great agent in general, she explained everything and made the whole interview really nice and informative she is a credit to the company.

26 August 2026
Rated 5 out of 5 stars

Spoke with Kyle

Spoke with Kyle, Claire and Craig in the Middlesbrough branch. I can’t thank those guys enough, all of them were so helpful and understanding. Highly recommend

4 September 2026
Unprompted review
Rated 4 out of 5 stars

I was helped by a wonderful person who…

I was helped by a wonderful person who has the most welcoming voice and made me feel so at ease! Asking for help can be so uncomfortable sometimes, especially for people like myself but..
Jeffrey from the Ipswich branch made my experience so easy from our first phone call. Thank you so much for guiding me and helping me and not once was I made to feel to uncomfortable!
Thank you
Jeffrey Bossman-Quarshie

3 September 2026
Rated 5 out of 5 stars

Simple and fast

Simple and fast, in 24 hours you have your loan in your bank account. Especially for us, people over 60 years old, it helps us a lot to fulfil certain dreams before our retirement. Thank you very much Evlo Stratford ( London).

2 September 2026
Rated 5 out of 5 stars

Great customer service

Great customer service, I felt like they cared about my situation and helped me find a solution. I didn’t feel judged and I feel like a weight has been lifted of my shoulders. Thanks to Jake from the Nottingham branch.

1 September 2026
Unprompted review
Rated 1 out of 5 stars

Scam. Not honest. Liars.

Absolute scam of a company i got pre aproved on my clearscore app for a £2000 loan over 12 months etc when it comes to the phone call the women said they do not do loans over 12 months. So why waste my time pathetic. The money they add on top is crazy over 18 months i would advise anyone to not go with evlo loans or everyday loans as they are the same rip off company. 118 money lendable or oakbrook finance will give you a much better loan with minor apr on top. I can't believe the experience i have just had with evlo loans complete scam! They want to know everything about you're life they are not worth it TRUST ME!

2 September 2026
Unprompted review
Rated 1 out of 5 stars

Bad company got accepted waiting for…

Bad company got accepted waiting for the call finalised eveything for her to say we will contact you back. Waited all day nothing would not recommend at all !

1 September 2026
Unprompted review
Evlo logo

Reply from Evlo

Dear Mr Doherty,
Thank you for your feedback. We are very sorry to hear about your experience with us.
We sincerely apologise for any inconvenience this may have caused.
Please email our complaints team - complaints@evlo.co.uk if you have still not heard from the branch so they can look into this.
Regards
Evlo.

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