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Salad Reviews 

17,202
•
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 3,119 reviews, reviewers overwhelmingly had a truly great experience with this professional company. Customers consistently note how remarkably easy it is to navigate the website and complete the short application without answering awkward questions. People truly appreciate the prompt response times, noting that borrowed funds are securely and quickly transferred directly into their bank accounts within hours. However, some reviewers were not happy with customer service, mentioning that it is impossible to reach support and emails receive absolutely no reply. Consumers also described frustrating experiences when attempting to carefully verify their financial details, which unfortunately led to unexpected application declines.

What people talk about most

Service

Reviewers highlight positive aspects of service, noting that the application process is extremely... See more

User experience

Customers reported high satisfaction with the user experience, highlighting the smooth, straightforward... See more

Payment

Customers consistently note positive experiences with payment, highlighting fast transfers and money arriving... See more

Response time

People report positive experiences with response time, highlighting a straightforward application process and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Was very simple process, not loads of questions to go through so made application quick and painless. Quick response on whether accepted or not and money was transferred with in the couple of hours a... See more

Rated 5 out of 5 stars

Was in dire strait,my car had broke down cmng from a 12 hour shift working all night in a car home.took it to mechanic and needed a lot of money so they can fix it,salad money was to my help,money was... See more

Rated 5 out of 5 stars

Cant fault them. A 5 minute application, approved there and then, no speaking to anyone. I waited a few days before deciding to accept and when I did the funds where in my account in a hour. This w... See more

Rated 5 out of 5 stars

They were there for me when I needed them other lenders would not oblige because of my poor rating even gave me a top up of cash fab 5 from me


Company details

  1. Non-Bank Financial Service
  2. also in
  3. Alternative Financial Service
  4. Financial Institution
  5. Loan Agency

About Salad

Written by the company

We’re providing borrowers with an alternative type of lending. How are we doing this? By using a completely new method of affordability assessment removing the need for a strong credit score. We assess our applicants on the here and the now, because when it comes to lending…You’re more than your score. We also provide free benefits checking that enables anyone to ensure they are claiming all they’re entitled to. APPLY NOW About Open Banking Benefits Checker

Affordable Lending For Workers

Written by the company

Using Open Banking we ensure fair, affordable lending for workers across the UK. We believe you're more than your score, our assessment doesn't require a strong credit score enabling you to access credit when you need it.

Contact info

4.8

Excellent

TrustScore 5 out of 5

17K reviews

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4.8

All reviews

(17,202)

2,812 reviews in the last 12 months

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Rated 5 out of 5 stars

Good all around experience

Great company, website easy to use, provides all details without having to search, products available to suit your needs, all rates well illustrated so you know what you are taking on. Good delivery times. Good customer service, easy to contact, good response times. Good all around experience.

2 March 2026
Rated 1 out of 5 stars

Abysmal customer service

5 emails over a week ago as their system or underwriters didnt pick up my salary again from my accounts with open banking despite being employed in the same place for a year. Not one response

23 October 2026
Unprompted review
Salad logo

Reply from Salad

Hello Avionne,

Thank you for taking the time to apply with us and leave your feedback.

We are sorry we were unable to approve you for one of our loans this time around. As you know, we use Open Banking, not credit scores, in our affordability process, which looks at income, direct debits, and debt-to-income, among other things. This allows us to ensure loan affordability on every loan we write.

We will ensure a detailed response goes out to you directly today via email.

With over 7 million people in the UK over-indebted and struggling to make repayments it is only right and proper that we take loan affordability into account first and foremost on every application we get.

Kind regards,
The Salad Team

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