Mandy Mckeown

Magnesium lotion is an amazing product that works. In the last week I just started using the better you magnesium lotion for my bruxism and chin spasms which I have had for years . The results are amazing it has really relaxed my chin spasms and the muscles in my jaw which has eased my jaw pain which has helped me to stop clenching. I was fed up with my jaw aching at the end of the day and decided to take something for it. I googled different products and settled for this product as it had great reviews so I went to Holland and Barratt to buy it. The better you magnesium lotion has really given me my life back and helped my anxiety as I feel calmer in myself as well. Thank you better you for making a great product and improving the quality of my life you now have a customer for life as I am sure the results will be even better the longer I use the product . Once again thank you so much you now have a customer for years to come i am looking forward to trying your other products for relaxation etc in the coming months.

If I could give 0 stars I would Really bad service at your merry hill store on Thursday 28th May at 15.00pm the shop on the Lower Mall unit L6a near the front entrance . Had trouble using the self checkout machine so asked if I could pay at the till . A disgruntled employee who seemed put out that I dared to ask said I could but next time I will have to use the self checkout . He did not offer to help me navigate the screen for the next time which there won’t be one after this disgusting service . He went through the order as if he really couldn’t be bothered to serve me and I was just an inconvenience to him . He then asked how was I paying pans I said by card and he said he could only except cash. I was so exasperated at this point I just walked out and told him I would be making a complaint. Your meals are not that cheap and at £7 plus I expect a huge improvement in the service . Not everybody is tech savvy and a little kindness goes a long way and in this instance you have lost a long-standing Customer. The Employee was rude lazy obnoxious unhelpful slouched over the counter and he spoke in such a low tone I really just checked out from the sheer disrespect from him. How on earth you have him as front facing for the business is anybody’s guess but I certainly won’t be visiting your merry hill store again .

I visited your Boots store in Merry Hill Shopping Centre today and was served by Darc’y-Rees who is a Beauty Specialist.
Originally it was a Complaint but Darc’y managed to turn it around to be a Customer Compliment instead. Darc’y was professional friendly engaging and knowledgable and listened to my needs and what I wanted out of the visit to Boots. She advised me extensively on the products that would suit me best as I have been suffering with dry puffy eyes. She explained the features and benefits of each and every item in detail and was very patient with me until I was ready to decide which product I was going to buy which I did. Darc’y made me feel like a valued Customer and she really made my day. Good service is rare and Darc’ys service was exemplary . I walked out of the store feeling a little taller with a spring in my step and i cannot thank Darc’y enough . I would appreciate it if you could personally thank her for me as i Beleive it is very important to recognise Staff who go above and beyond for your Customers. This lady should be in line for a promotion as she would be an asset to your Company. Thank you very much .

Great service by Josh at the Solihull store . Visited the store on Saturday as couldn’t find what was wrong with my back wipers . We went into to garage part and was greeted by Josh he came out and had a look and found the problem . He recommended products to buy and showed me where they were in the shop . Josh was very friendly professional and had excellent product knowledge . He went above and beyond for us and was so positive we were very impressed . Josh is an asset to your company .

Great service by Sarfal and Trishan one of the Managers at your solihul Touchwood store when we visited on Saturday 27th July 2024 . The service is always great and the team and management are always attentive and professional. We are regular visitors to your Restaurant and each and every time the service is impeccable Sarfal was very friendly and helped us to order quickly . The residing Manager Trishan also came over to chat to us and made sure we were happy with everything . Thank you Pizza Hut for another great visit .

Excellent service from Luke W from the Birmingham / smethwick area who came today to look at my meter . 8 years it took for someone to fix my meter as the gas wouldn’t work . Luke came ond and fixed it got it up and running in fact he put a new electric meter in for me as well . He also advised me on how to be energy efficient and went through all the safety checks with me and advising me on things I needed to do .
Friendly professional personable what more could you want .
Can you please thank him personally for me as he has saved me running to the shop every week for gas and in turn my anxiety will be lower . Thank you Luke for a great job ,

Visited your store on Saturday and was served by Meghan . She was very friendly and helped us to order our meal and checked in on us throughout to make sure we were happy even though she was very busy . We really enjoyed Megan’s service as she went above and beyond for us and really made our visit extra special . The manager Demi also came to our table as we are regulars to make sure we were happy with our meal and her staff are very motivated to give the best customer service in store .
Thank you once again for a great visit .

Visited your Oldbury store on Tuesday to have some brake lights fitted and was served by old bal .
He was professional friendly,empathic,and listened to my questions and went above and beyond for me.
He also cleaned the inside light compartment for me during the process. As I have anxiety I was going to wait for my friend to come with me but decided to go to the store myself . I didn’t have to worry though because old Bal had everything in hand and listened to my concerns empathically .
Old Bal is an asset to your company as the level of service he gave me is hard to find nowadays. Can you please thank him personally for me as he really made my day and alleviated all my worries and concerns thank you for a great visit .

Visited your Oldbury store on Tuesday to have some brake lights fitted and was served by old bal .
He was professional friendly,empathic,and listened to my questions and went above and beyond for me.
He also cleaned the inside light compartment for me during the process. As I have anxiety I was going to wait for my friend to come with me but decided to go to the store myself . I didn’t have to worry though because old Bal had everything in hand and listened to my concerns empathically .
Old Bal is an asset to your company as the level of service he gave me is hard to find nowadays. Can you please thank him personally for me as he really made my day and alleviated all my worries and concerns thank you for a great visit .

Me and my friend are regular visitors to your Pizza Hut in Touchwood solihull . Demi the manager who has served us on several occasions is always very friendly professional and attentive She always makes sure we are okay using the app to log in to Pizza Hut and makes sure we are happy throughout our meal.
Demi has gone above and beyond for us during all of our visits . This is a Manager that needs promoting as while we were eating we see her interacting with all the customers and giving them the same service she gives us . All her staff seem to work well together and she runs a very happy and productive team who are always happy and smiling which is very rare as most places you go to the staff always look miserable as if they would rather be elsewhere completely the opposite of Pizza Hut solihul . Whatever this manager is doing she is doing it well as her staff are motivated and happy which makes a great atmosphere and brings customers back in again and again. Demi is a very hands on manager who isn’t afraid to pick up a broom wipe the tables and work hard leading by example . These type of managers are hard to find nowadays . I believe excellent service should be recognised and I would appreciate if you could personally thank Demi and her team on our behalf for making our visits great. Looking forward to our next visit a very happy customer.

I visited the merry hill centre a couple of weeks ago as I couldn’t log into my broadband Wi-Fi hub .
I was served by bhav and he was friendly professional . He wrote down all the details for me of my wifi and who to phone which was very helpful for me and the problem was sorted out the same day. Thank you bhav for your service .

Compliment . Snerhwick West Midlands appointment time 12-6 . Steve came today to fix my sofa . He was very professional and friendly and gave me some advice on caring for my furniture .
Can you please thank Steve personally for me as he completed the job effortlessly with a smile and you can tell he loves what he does . Steve is an asset to your company
And deserves to be awarded for his hard work . Thank you Steve 😀

Great service by Daniel one of the management team at primark in birmingham city centre . I visited yesterday 12th May 2023 at 18.30 pm
I had a problem at the fitting room and Daniel took me to a safe place promptly listened to my concern and gave me space while he went to investigate . I suffer with anxiety and wasn’t feeling very well . Daniel came back with a solution and it was all very well handled , he turned a bad experience into a good experience . The way he handled the situation was very professional but also empathic he listened to my concern and addressed it immediately. Can you personally thank Daniel for me as he took control of the situation and I left a happy primark customer.Daniel is an assset to your company Thank you.

Great customer service by Serena in your merry hill store
I was at the retinol counter and couldn’t bend down to get a product as I have a bad back . Serena noticed me struggling asked if I needed any help and got the product for me , Serena was very professional friendly and she had great product knowledge.
She gave me some information about the product as well . It was a busy Saturday but she took some time out to help me .
Please can you thank her personally as it is so hard to get such great service nowadays . Thank you 😁

Fantastic service by DAVE and GAV this morning . Had a sofa delivered this morning and the two guys were great. They bought my sofa up the stairs for me and into the living room as I couldn’t do it myself . Can you personally thank these guys for me as their service was excellent and my sofa is now up and ready and is lovely . Thank you Dave and Gav for making my day 😁

I have to say the quality of Matalans clothes are getting worse. I have purchased from Matalan for many years . I have bought 2 pairs of their papaya denim black trousers and the quality is Terrible . After the first wash they have started to fade and look old . This is the second pair I stupidly bought the first pair they didn’t have my size which is a 10 so I bought a 12 which I can sometimes get away with . Well they were literally falling off of me and again after a couple of weeks wear looked really old and worn . I thought I’d buy another pair when they had them in as maybe it’s just the size making them look bad . It wasn’t the trousers can only be worn a couple of times so I have to go and buy another pair somewhere else. I am very disappointed in Matalan as I’ve bought blouses and tops as well which don’t seem to wear well either. I think I’ll just have to shop elsewhere which is a pity as I live just up the road from one of their shops and it was handy for me to just pop in .
Also their shops look very dark and dirty with fitting rooms really in a bad shape it’s smells musky and looks dirty not a good look I’m afraid I think Matalan needs a complete redecoration and something done to make it more appealing to customers as people will just go and buy from other online retailers .
The service isn’t great but I have seen worse .
overall not a retailer I would go out of my way to visit any longer I regretfully have to say .

Thank you Amazon for delivering my vape products the next day excellent service and the delivery man was nice and friendly 5 stars ⭐️ ⭐️⭐️⭐️⭐️

If I could give 0 stars I would . Went into the bearwood store today Sunday 27th November to return a product the manager there was lovely he said he didn’t have the item in stock but Perry Barr had it in stock . I decided to go to Perry Barr as it’s only a half an hour drive . When I got to Perry Barr I thought I could just go and pick it up but the member of staff started to open it up and take all the parts out. As I have anxiety I said I thought I could just pick it up and I felt like they were trying to find a way to blame me . The member of staff went to the manager and I told her that I have anxiety and I just came to pick the replacement item up . The Manager of Perry Barr was rude arrogant egotistical unempathic and just wasn’t listening to me she also talked over me and wouldn’t let me speak . Especially as I did make a point to tell her that I suffer with anxiety . Appalling customer service especially from a Manager . I just wanted to collect my item I did not shout or raise my voice so there was no reason for this person to refuse to serve me as she did . I was so upset I went straight to bearwood and told the manager there who promptly listened and gave me a refund. I can only praise this manager because he understood and listened with empathy and understanding and could see how upset I was . I will not be shopping at argos again as this is not the first time something like this has happened. What is the matter with Argos why is the service so bad? . It’s disgusting and the manager in Perry Barr should be reprimanded for the way she treated me as she is clearly very unhinged also I had to wait over an hour to speak to someone in customer service regarding this complaint it couldn’t get any worse . Looking at the complaints I am not the only one who is experiencing difficulties with Argos . My advice just don’t shop here anymore there’s plenty of other better places to shop like eBay or Amazon where the level of service is higher .
Update : waited 1hr 20 min to make a complaint eventually got to speak to Lauren. I didn’t find her helpful at all and she kept me on hold for a whole 1 hr 10 mins intermittently how rude I just can’t believe it well I can actually . Argos you are loseing customers rapidly . As your customer service is abysmal
Date of experience: 27 November 2022

If I could give 0 stars I would . I Went into the bearwood store today Sunday 27th November to return a product. The manager there was lovely he said he didn’t have the item in stock but Perry Barr had it in stock . I decided to go to Perry Barr as it’s only half an hour drive away . When I got to Perry Barr I thought I could just go and pick it up but the member of staff started to open it up and take all the parts out. As I have anxiety I said I thought I could just pick it up and I felt like they were trying to find a way to blame me . The member of staff went to speak to the manager and I told the manager that I have anxiety and I just came to pick the replacement item up and that’s why I didn’t understand the delay . The Manager of Perry Barr was rude arrogant egotistical and unempathic and just wasn’t listening to me , she also talked over me and wouldn’t let me speak . Appalling customer service especially from a Manager . I just wanted to collect my item I did not shout or raise my voice so there was no reason for this person to refuse to serve me as she did and she threatened to get security on me as well . I was so upset I went straight to bearwood and told the manager there who promptly listened and gave me a refund. I can only praise this manager because he understood and listened with empathy and understanding as he could clearly see how upset I was . I will not be shopping at argos again as this is not the first time something like this has happened. What is the matter with Argos why is the service so bad? . It’s disgusting and the manager in Perry Barr should be reprimanded for the way she treated me as she is clearly very unhinged. Also it’s extremely hard to contact the customer service as the wait times are horrendous .I’m disgusted and appalled and looking at the complaints I’m not the only one.

update : phoned customer service they kept me on hold for over 1 hr and 18 mins when I got through Lauren the advisor kept on keeping me on hold intermittently for another 1hr and 10 mins searching for stuff. I didn’t find her empathic at all I explained everything to her and she still wanted me to tell her again. When I started to give her my details again she explained she had to go and get some more details. She kept me on hold for another 20 minutes and I couldn’t take anymore . What is going on Argos? at this stage I’ve realised you just don’t care about your customers shameful really.
So one complaint turned into two complaints as I had to spend another 40 minutes calling back up as I wasn’t getting anywhere with Lauren and I know she was just keeping me on hold for the fun of it . I’m not amused and as soon as this is sorted out I will gladly take my business elsewhere Shame on you.

UPDATE : Not a very helpful response I’ve told you the date time and what happened I don’t need an order number for that the service was terrible by that manager in Perry Barr full stop no order number needed . What a Cop out

Disgusting and incompetent I had a guy from axis come this morning to fit my bannister and I said to him someone else came last week and said He didn’t know who it was but somebody else is going around doing jobs and axis doesn’t seem to know . He said he would fit it today but I thought the other man who came was going to fix it as he told me he would .He said he would do it and went to get the bannister. On his return I noticed the bannister was wet when I pointed this out he seemed to not care and didn’t seem at all bothered. I decided to call axis to complain , I shouldn’t have bothered Patricia from the oldbury branch was rude arrogant and not empathic at all she blamed it all onto me . Disgusting behaviour by a disgusting company