BBQ-BITS Reviews 

419
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 73 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional product quality, noting that the outdoor cooking equipment and accessories are extremely well-made, highly efficient, and great value. Consumers also appreciate the prompt delivery times and incredibly helpful customer service teams, which consistently make online transactions smooth, reassuring, and completely satisfying from start to finish. Some reviewers were not happy with unexpected delivery delays, pointing out occasional issues regarding stock availability, torn packaging, or sudden unannounced dispatch changes. A few people also experienced missing shipping notifications, unannounced arrival times, or unfortunate instances where products arrived damaged during transit.

What people talk about most

Product

Clients share positive opinions on product quality, expressing satisfaction with items like pizza ovens and... See more

Delivery service

Customers had positive experiences with delivery service, frequently highlighting fast dispatch times and... See more

Quality

Reviewers highlight positive aspects of quality, expressing satisfaction with well-made and sturdy products... See more

Service

Users describe positive interactions with service, highlighting excellent communication and fast delivery.... See more

Customer service

People report positive experiences with customer service, highlighting that representatives go above and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Having thrown away lots of bbqs through rust, I decided to splash out a little more and get a ceramic one. Having crawled through several reviews of differing products I settled on the green egg fr... See more

Company replied

Rated 5 out of 5 stars

Did a trial run on receipt, not the best pizza - not the oven, my preparation. Researched dough, temperatures and techniques. Last night had friends over. Knocked out 10 delious, perfectly cook... See more

Company replied

Rated 5 out of 5 stars

My bank made me question whether BBQ-BITS was a genuine site or a scam. So I emailed them and have to say the gentleman Matt put me right at ease with a rapid response. Gave me all the relevant infor... See more

Company replied

Rated 5 out of 5 stars

I bought a Kamado X from these guys back in May. Unfortunately it arrived damaged, cracked ceramic firebox and main body. When I contacted them they were very apologetic and assured me that a replac... See more

Company replied


Company details

  1. Grill Store
  2. Grill
  3. BBQ Area
  4. Garden
  5. General Store

Written by the company

BBQ-BITS offer premium quality outdoor Kamado BBQ's and a full range of Pizza ovens to suit all needs.

FREE Express UK Shipping

Free Next Day Delivery...

UK Express Shipping - FREE - 1-3 Business Days Europe Shipping - £29.99 - 2-11 Business Days Rest of World Shipping - Contact sales@bbq-bits.co.uk We send out all products purchased before 11am the same day. All items purchased in the UK are sent out on a next day 24 hour service with Parcelforce or Baytree. The highlands and offshore are sent on a 3-5 day express service.

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

419 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 33% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(419)

70 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Delayed delivery

Delayed delivery, no information when asked, asked to cancel order and then was told it would arrive that day, didn’t arrive, arrived on an unplanned day so had to refuse the delivery as not at home. Awful!

12 August 2026
Rated 5 out of 5 stars

Pizza oven

We love the pizza oven ,it's quick and easy to use and the pizzas come out Great,

28 July 2026
BBQ-BITS logo

Reply from BBQ-BITS

Great to hear. Thank you.

Rated 5 out of 5 stars

Great Customer Service

Uber clean site, clear pricing, really quick and considerate delivery and genuinely some of the best customer service I've received to replace a missing item. Highly recommend this company.

3 August 2026
Unprompted review
BBQ-BITS logo

Reply from BBQ-BITS

Thank you so much, Thomas. We really appreciate you kind feedback!

Rated 5 out of 5 stars

Fantastic customer service from these…

Fantastic customer service from these guys. I ordered the wrong size heat deflector (being a BBQ novice) and they changed it with as much as a murmur, and they must have posted it the second it was collected. Not very often you get that sort of service. Oh, the product? Yeah, bang on, thank you very much 😁

1 July 2026
Unprompted review
BBQ-BITS logo

Reply from BBQ-BITS

This is great to hear. Thanks, James. It's much appreciated.

Rated 5 out of 5 stars

Great experience using BBQ Bits

Great experience using BBQ Bits. Having researched many makes and models of pizza ovens, I was interested in their “Bella” multi fuel pizza oven, but there was a lack of reviews online for it. I was able to reach them on the phone before placing my order, which gave me peace of mind to place the order. It arrived the next working day and I couldn’t be happier with the results; Neapolitan style pizza cooked in 60 seconds in an oven that was hitting almost 500 Celsius. I would definitely recommend.

15 June 2026
Unprompted review
BBQ-BITS logo

Reply from BBQ-BITS

Thanks for your wonderful review , Ricky. These mean a great deal to us. Enjoy your oven!

Rated 5 out of 5 stars

I bought a Kamado X from these guys…

I bought a Kamado X from these guys back in May. Unfortunately it arrived damaged, cracked ceramic firebox and main body. When I contacted them they were very apologetic and assured me that a replacement would be sent out immediately. I received the replacement 2 days later. Very helpful people.

The Kamado X is a fabulous piece of kit. I use more than my kitchen oven. I only wish I had bought one of these a lot earlier.

11 May 2026
Unprompted review
BBQ-BITS logo

Reply from BBQ-BITS

Thank you for your amazing feedback, Mr Jenkins. We are glad you're enjoying it!

Rated 5 out of 5 stars

A 'pizza' heaven on a plate

Did a trial run on receipt, not the best pizza - not the oven, my preparation.
Researched dough, temperatures and techniques.
Last night had friends over. Knocked out 10 delious, perfectly cooked pizzas.
Result - I've just sold 3 pizza ovens for BBQ BITS, one to an Italian!
Great product, literally 90 second pizzas once the stone is hot.
Tip - heat the stone for 15 mins approx 400 to 450c, turn the heat lower, put the pizza in, rotate the stone and the top and bottom cook nice and even in less than 2 minutes.
Brilliant!!

10 July 2026
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Reply from BBQ-BITS

This is amazing to hear! One of our favourite reviews. Thank you Doreen!

Rated 5 out of 5 stars

Good quality Kamado BBQ

Matt was very helpful, visited the warehouse to review the Kamado BBQs. Good quality product, very happy with my purchase.

14 May 2026
Unprompted review
BBQ-BITS logo

Reply from BBQ-BITS

Great to hear. Thanks, Scott! Enjoy your BBQ!

Rated 5 out of 5 stars

Quality products

Having thrown away lots of bbqs through rust, I decided to splash out a little more and get a ceramic one. Having crawled through several reviews of differing products I settled on the green egg from BBQ BITS.
We were amazed at the quality of the egg The extras supplied (cover, grill and heat deflector) made this a very savvy purchase. I have bought several more items from BBQ BITS and have not been disappointed with the quality or the price.
My only disappointment is that products seem to sell out very quickly, more a reflection on the popularity of this company than anything else.
If your serious about your barbequing and can afford to spend a little more this is the site for you!

10 July 2026
Unprompted review
BBQ-BITS logo

Reply from BBQ-BITS

We can't thank you enough for your feedback, David. We will certainly do our best to keep up with demand! Thanks for your review and kind words. Enoy your Kamado BBQ!

Rated 5 out of 5 stars

Wow - really impressed

This was a treat to myself it is definitely heavier than anticipated , delivery great very well packaged , good instructions for assembly easy to follow ,, has taken a few uses to get everything perfect including the amount of lump wood needed , not used the pizza plate attachment to date but everyone has said how well things cook as opposed to a conventional bbq ,,,

14 June 2026
Unprompted review
BBQ-BITS logo

Reply from BBQ-BITS

This sounds great, Dave. It definitely takes a few cooks to get used to, but I'm sure you're flying with it now! Thank you for your feedback.

Rated 5 out of 5 stars

I have nothing but praise for this…

I have nothing but praise for this company. Very helpful sales team and the product I bought is excellent and does what it says in the tin.
Thank you

14 May 2026
Unprompted review
BBQ-BITS logo

Reply from BBQ-BITS

We appreciate you taking the time to leave this review for us. Thank you, Stephen!

Rated 5 out of 5 stars

Fantastic quality, service and price

Bought the Kamado X midi and several accessories and very very impressed with the quality of everything and the service provided by BBQ Bits! I was show casing (gloating) to my neighbour how good the Kamado X is and he ordered one himself the following day and he’s also been enjoying it as much as me LOL - we now have a cooking completion thanks to BBQ Bits LOL

1 June 2026
Unprompted review
BBQ-BITS logo

Reply from BBQ-BITS

This is brilliant!! We are so happy to hear this. Thank you for your help in your neighbours purchase as well as yours. Enjoy cooking!

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