Thomas Parkinson

Uber clean site, clear pricing, really quick and considerate delivery and genuinely some of the best customer service I've received to replace a missing item. Highly recommend this company.

Terry was mega professional and friendly. He carried out a really clean install exactly how we wanted it, he was prompt and quick with his work.

Tez and Mark (Alpha 1) are whatever the plural of adonis is. Statuesque in their appearance, I knew as soon as I saw them that this was going to be the best delivery I've had since my daughter's and I was right...

Mark is clearly the brawn, he hefted my oven around with his herculean strength as though it was filled with helium.

Whilst Terry, possessed of the kind of omniscience hitherto unknown in a courier, saw fit to ring me beforehand to make sure I was in.

Their combined delivery prowess made the whole process smoother than Scarlett Johansson's freshly veeted thighs.

In all seriousness, whilst they did ask for a review I'm happy to give one because they were courteous, on time, organised and I'd recommend Panther because of them.

The best shop for PC and computer hardware bar none. Great service, great site.

Further to the incident where this absolute disgrace of a company raised the price of my product after I purchased it here's my update.

They replied on Trust Pilot to say that they had responded to my issue to try to resolve it, they hadn't.

They're marketing to me without consent and in violation of my rights under GDPR.

The calls to their customer service team to resolve the issue cost me £40!

I lost £40 and gained absolutely nothing just from trying to deal with laptops direct. That's how bad they are. Disgusting and it could happen to you.

THE PRICE YOU ARE QUOTED WHEN YOU PAY CAN CHANGE.

That’s right if you buy anything from this business the price may change before you receive it. Awful customer service, advertising standards malpractice, unethical selling practices. There isn't much more to dislike about this company. I purchased a motherboard from them last week, they upped the price by more than 10% before fulfilling the order and told me I pay up or cancel the order. If you call them at the moment you're told there's greater than a 100 minute wait to speak to someone and are offered a call back that never comes, or comes way after the quoted time.

You can, however speak to sales on a premium cost phone line. Having spoken to a sales agent they informed me last Friday the order would be honoured at the original price and delivered Saturday or today. Come Monday I can see the order still hasn't even been picked at the warehouse. However every time I speak to them or email them every other agent tells me the order is not in stock (it is in stock, it still says in stock on their website, for delivery tomorrow).

I called yesterday and spoke to the one person out of the seven or eight that I’ve spoken to that was remotely understanding that the experience I’d been given was anything other than appalling. He informed me calls were recorded and that a manager could review them and help. He escalated the issue to a manager and informed me I’d be called today before 11. That call hasn’t arrived, the manager hasn’t even engaged with the issue after it’s been escalated by a member of staff.

Speaking to sales again today and I'm told once again that the order isn't in stock. However, again, it's listed on their site as in stock, promising delivery tomorrow at the higher price. The site also stated last week that the item was available at a discounted rate and quotes a previous price that was higher than the one I was originally offered and the current price, this is illegal, classic miss-selling of the kind that Sports Direct are guilty of. Now it says the item is cheaper than a CCL online price that it checked on the 18th April (the day after I first raised my issue and informed them of the malpractice) I have screenshots to prove all this and I'll be speaking to the ASA.

With respect to my main issue of the product price changing the consumer rights act does technically permit this as a contract is only entered into when you pay or the item is delivered. Laptops Direct specify that it is when the product is delivered in their T&Cs thereby permitting them to change the price of the product you’ve bought at any time in their outrageously long fulfilment process. The consumer rights act likely only permits this because they didn’t think a company would be stupid enough to treat individual customers this way regularly, let alone build it into their business operating model.

I cannot recommend enough that you steer waaaay clear of this company either as a B2C or B2B customer. If you buy anything from this business the price may change before you receive it. Any business with ethical standards as shady as this should be avoided at all costs.

Absolutely absurd policy. Wizz air only permits passengers to check bags within two hours of departure. So if you want to use the airport lounge to its full extent, guess what, you can't.

The most maddening thing about this policy is there's no reason for it. It absolutely exemplifies a company that hasn't got a clue what it's doing.

Washing machine drain pump failed shortly after warranty. Replacement part is listed as out of stock on the site. Had to call to get a replacement. The agent couldn't tell me if the replacement would be wired the same way as the original and it was double the price of a replacement available on eBay. All in all the eBay seller provides a better service and they aren't great either.

We were really well looked after. Quick and easy service.