AL

Alex

United Kingdom

Reviews

Review of Polaroid Eyewear

Review of Otticait

Review of Mailfence Secure & Private email


Rated 4 out of 5 stars

Helpful people

Helpful team with some communication issues

28 January 2026
Unprompted review

Reply from Mailfence Secure & Private email

Hello Alex,
We always to refunds when promised. There must be a human error. Can you please send us a mail w your username or emailaddress and we'll take care of it asap.
Best regards,
Mailfence Team

Review of webuyanycar

Review of STRAUSS


Rated 1 out of 5 stars

still sending me junk mail

1 July 2025
Unprompted review

Reply from STRAUSS

Hello Alex,

Thank you for your feedback.

Please contact our customer service so we can unsubscribe you from your newsletter. You can reach us by phone at 06050 97 10 12, by email (feedback@strauss.de), or via our customer chat.

Best regards from Biebergemünd,
Anja

Review of Which?


Rated 1 out of 5 stars

wouldn't refund mistaken renewal

wouldn't refund mistaken renewal.

I've already been in touch. They refused.

1 July 2025
Unprompted review

Reply from Which?

Hello Alex,

Thank you for your review. I'm sorry to hear you've had a negative experience with us.

If you've not already been in touch with our Resolutions team, they can investigate this further for you. You can contact them using the details on this page: https://www.which.co.uk/help/what-to-do-if-you-have-a-complaint-ap33W3d1OJKD

Kind regards,
Which? Support

Review of Appliances Direct


Rated 1 out of 5 stars

Washing machine delivered damaged

Washing machine delivered damaged. The review process is taking too long. In the meantime we are not allowed to use the washing machine, so it has blocked up our kitchen space.

The collection of the broken machine has been delayed by 3 days, over the weekend, due to an issue between appliance direct and the courier company. This means it is in the way for longer, and I have been told I can't leave it outside.

25 June 2025
Unprompted review

Reply from Appliances Direct

Hi Alex,

Thank you for your review.

Please accept my sincere apologies for the inconvenience caused by the damaged washing machine and the delay in the review process. We understand how this impacts your kitchen space and daily routine.

We did speak to you regarding this and arranged for a replacement order which was delivered on 26/06.

Please know that we carefully review such feedback to ensure it is addressed by the appropriate teams.

Kind Regards,
Dyann

Review of Viking Direct


Rated 1 out of 5 stars

They opt you in to junk mail

They opt you in to junk mail. I don't want it. I'm sure I can turn it off somewhere and its all legal. I don't care. Just don't send me stuff I didn't ask for. It is annoying and bad for the environment.

they can't even read this review (they think I said emails)

8 May 2025
Unprompted review

Reply from Viking Direct

Good Afternoon Alex

We understand your frustration with unwanted communications.

We will request the emails do not get sent out to you.

Many Thanks
Sandra
Viking Customer Service

Review of STRAUSS


Rated 1 out of 5 stars

Junk mail

They opt you in to junk mail. I don't want it. I'm sure I can turn it off somewhere and its all legal. I don't care. Just don't send me stuff I didn't ask for. It is annoying and bad for the environment.

1 May 2025
Unprompted review

Reply from STRAUSS

Hello Alex,

We are sorry to read that you do not wish to receive mailing from us,

Please email us at sales@strauss.co.uk with your full address and request to be removed and a member of our dedicated team will get back to you.

Kind regards, 
Abby

Review of Monzo


Rated 1 out of 5 stars

Spam emails

They are sending me emails I can't unsubscribe from about investing from a no reply email address.

8 April 2025
Unprompted review

Reply from Monzo

Hi Alex, thanks for your review.

We're sorry to hear you're receiving unwanted emails from us.

If you're a Monzo customer, you can unsubscribe from marketing emails in the Monzo app - find out how here: https://monzo.com/help/us-updating-your-profile/us-opting-out-of-marketing-emails

If you're not a Monzo customer, or if you're still receiving emails despite following these steps, please email us at help@monzo.com so we can take a closer look into this for you.

Rest assured we'll do all we can to help.

Review of Skipton Building Society


Rated 1 out of 5 stars

Spam emails from unmonitored inbox…

Spam emails from unmonitored inbox without an unsubscribe link. hello at info.skipton.co.uk

26 March 2025
Unprompted review

Reply from Skipton Building Society

Hi there, please can you send us more information about this at onlinecontact@skipton.co.uk -Georgia

Review of SMARTY


Rated 1 out of 5 stars

Too many spam emails

Too many spam emails

hi tascha thanks for the reply. I know how to do this but appreciate you are trying to help.

I shouldn't have to though.

In case it helps smarty to know, the amount of emails from Marketresearch at smarty.co.uk is too high, when combined with all the other typical emails you'd expect.

I don't mind the odd one.

11 March 2025
Unprompted review

Reply from SMARTY

Thank you for your feedback Alex, I'm sorry to hear you feel you receive too many emails. Marketing preferences can always be updated via your dashboard or you can contact our customer care team who will be able to do this for you https://smarty.co.uk/contact - Tascha

Review of EDF


Rated 1 out of 5 stars

They have not satisfied my request for…

They have not satisfied my request for a phone call recording.
Due to delays in processing changes to my account, the energy ombudsmen upheld a case against them.

30 September 2024
Unprompted review

Reply from EDF

Hi Alex, Thank you for contacting us, I am sorry you have not had a response to your request as of yet. I have reached out to our Small Business Team and requested that this is followed up with you Many Thanks Suzanne

Review of Superdrug Online Doctor


Rated 1 out of 5 stars

missing items

Items missing from order when I went to collect.

Superdrug have stated "I note that you have since collected your order."

This is incorrect. I did not collect the rest of the order.

Superdrug's delivery systems were inadequate in my experience and I do not trust them.

21 October 2024
Unprompted review

Reply from Superdrug Online Doctor

Dear Patient,

I am sorry to learn of your experience with our Pharmacy Collect service.

I can understand your frustration when visiting the pharmacy and it not being ready to collect when advised.

Our pharmacies are aware that they need to contact us if they experience a stock issue including cases where part of the order is only ready to collect. This is so that we can contact you to inform you that only part of the order is ready to collect and the rest will be ordered in for a later date.

Please accept our apologies that you were not informed.

This has been addressed with the our Superintendent along with the Pharmacy Manager in question.

Preventative measures will be implemented to ensure this does not happen again whilst retraining has also been arranged.

I note that you have since collected your order.

Please accept our apologies for the delay and any frustration caused.

We have sent you a promotional code which I hope will reinstate your faith in Superdrug Online Doctor.

If you have any other queries or feedback, you can always contact us directly in your account on our website.

Kind regards,

Jai
Patient Care Team Manager

Review of Goldsmenswear


Rated 1 out of 5 stars

no delivery

I placed an order 12 days ago with no delivery or despatch emails since then. I have emailed 4 times and called twice but have had no response. People are happy with the physical shop, but the online experience is inadequate.

8 October 2021
Unprompted review