Rachel Snowball

My vacuum cleaner broke down and as it was still under warranty , they sent dhl to collect it. It has been away for more than a month now and have not had any emails , or contact from this company regarding the repair. I have called umpteen times to chase it up and keep getting nowhere . Worst company for customer service and no one seems to know anything about where my hoover is or what is status is !!!!!
Mind blowing 🤯 I just want my hoover back ….. honestly I won’t ever buy a Miele hoover again or anything For that matter . Angry isn’t even close

ordered no drill blind. wasn't convinced I would be able to fit it. it came earlier than expected ( approx 2 weeks earlier ) and was so easy to fit myself.
I am ordering some more for the other rooms .
quality is fantastic too

engineer came out on 17th December , said parts needed to fix brand new freezer we just had connected. its now 3rd feb and still not had any correspondence from the repair company at all. I have called them 4 times and each time they say ' we will escalate this to next department and you will be contacted within 48 hours' I have to date not had one phone call, email or text to update us on the repair.
the foreign ladies in call centre just repeat the same thing everytime I call . nothing has been done. no phone call and we are left with a broken freezer that is brand new.

Ordered bar stools , arrived when supposed to and were very easy to build . Nice quality. Very happy with them

Delivery scheduled for Friday 7th . I was in all day and also had workmen outside . I got an email saying ‘sorry we missed you ‘ .
Firstly , the driver hadn’t even bothered to deliver the item as I can see vehicles coming up the lane to my property & then clearly lied about trying to deliver saying we weren’t there .
I needed the taps I ordered as I was having my kitchen fitted . Driver lying about attempting to deliver has put us back several days as it’s not coming until today now late on .Also when I tried to phone to say I’d come and collect my item & make a complaint , I couldn’t get to speak to an actual human . Fuming

Shocking customer service. ordered the broadband with the advisor telling me i would be able to return the router if it did not work in my area ( explained to him that we lived remote area and had no landline) he assured me it would work. Tried to cancel the service within 2 weeks of it 'going live'. No broadband and no service whatsoever , called many times , no help , wanting £587 from me to cancel , even though i had 14 days. 'no, its 14 days from when you ordered the router' so ordered it 31st may , it went live 11th june.... not working so called to say i have no broadband.no help . still taking direct debit of £25 for a service i can not get.

Absolutely disgraceful . I was in the house at the time it was claimed to have been delivered . Photo was pathetic and showed no surrounding area only the label of the parcel!! so I have no idea where my parcel is . Tried the neighbours and no one has it .
I’m furious as it’s a Christmas present and I can’t even get through to the delivery company

Much cheaper with same cover than animal friends

Had 2 sofas delivered today by Kyle , Jon
& Megan (out for the ride ) 😊

They were professional , pleasant and very helpful . Took off all the packaging , put the sofas in place and dressed them with all the cushions . They then took all the packaging away with them so I had nothing to do at all other than sit on my new sofas !
Very happy with the service 🥳😊

Shocking customer service . I ordered a size 5 - they arrived and were European size 37 , which were too small . Asked how to send them back to exchange for bigger size and they have refused saying they sent correct size ..I only want to exchange my item !
Do not buy from these people . Rip off

Easy to order, delivery very quick . Very happy with overall experience

Excellent service .easy to order , Delivery very speedy . Packaging excellent .

Easy to order & delivery was when they said it would be

Always on time , Reliable & friendly service .
Can not fault in any way

easy to order. deliver came when it was supposed to . driver rang me when he was 5 mins away. left my dishwasher where i asked him to .