Shocking customer service. ordered the broadband with the advisor telling me i would be able to return the router if it did not work in my area ( explained to him that we lived remote area and had no landline) he assured me it would work. Tried to cancel the service within 2 weeks of it 'going live'. No broadband and no service whatsoever , called many times , no help , wanting £587 from me to cancel , even though i had 14 days. 'no, its 14 days from when you ordered the router' so ordered it 31st may , it went live 11th june.... not working so called to say i have no broadband.no help . still taking direct debit of £25 for a service i can not get.