**Good software in specific cases — terrible customer experience**
I have used Kling extensively, and I want to make this review fair.
**Billing & transparency: 0/5**
I pay for a subscription, yet getting a proper invoice is apparently not straightforward. For a professional user, this is unacceptable. I also find the billing and company information far less transparent than I would expect from a paid international service.
**Subscription management: 0/5**
The upgrade system is one of the strangest I have encountered. Instead of simply upgrading an existing subscription, I was required to purchase another subscription while the previous one was paused. This is unnecessarily confusing and badly designed.
**Customer support: 0/5**
I contacted support three times with the same question and received no response. A paid service without functioning customer support is a serious problem.
**Lip sync / cartoons: 0/5**
For my use case, cartoon characters cannot be lip-synced reliably. If this is what you need Kling for, be careful before paying for a subscription.
**Standard human photo/video generation: 4/5**
This is where Kling can actually be very good. With clear, conventional images of real people, the software is capable of producing impressive results.
So the technology itself is not the main reason for this rating. The problem is everything surrounding it: billing, subscription management, transparency and customer support.
Kling can be a powerful tool for the right type of image — but before subscribing, know exactly what you need it for and be aware of the limitations and the poor customer service.