G Curtis

Excellent prompt service answering queries. Fast delivery on time and all intact. Still awaiting postage refund hence 4* not5* but promised so hoping.

I had to email Tenna a couple of times regarding my ferry booking to Ireland and she was so helpful and patient. Extremely efficient and was able to reassure me that I'd booked both crossings correctly at a very good price. Many thanks. Will definitely book through Sembo again.

Easy to find the products I wanted to purchase on the website. Helpful response to phone calls (although quite a wait to get through) and great follow up answers to email queries. Very efficient time scale from order to dispatch to arrival.

Extremely helpful and knowledgeable staff on the phone each time I rang, however the premium was significantly higher than our previous policy with LV, we couldn’t get a multi-policy discount with their insurance company Aviva (we have additional insurance policies with Aviva) nor have we tested the claim procedure (yet, and hopefully won’t need to). Hence only 3* rating given at this time.

Very poor comprehension of my situation. No effort to resolve the problem other than send out a new SIM card. No flexibility in options.
Totally dissatisfied with customer service.

Parcel delivered as expected re day, date, time and location. Excellent service considering the Evri reputation. Very pleasantly surprised and pleased.

Excellent patient friendly service from the staff in Tesco, Prestatyn to enable my switch of 4 devices from O2 to Tesco Mobile. I had numerous phone calls and visits to the store with queries and slight complications but every time, the staff were available and sorted my problems. Only just changed to this network but as it uses O2, my previous provider, the signal should be the same. Increased European data roaming allowance from O2 too.

Our second Pickleball holiday in Türkiye with Zuhal and Yusuf. Even better than the first which was just amazing! This far exceeded our expectations with five fantastic PB courts on site, three superb coaches and outstanding 5* hotel facilities.
Zuhal and Yusuf were constantly in attendance, arranging our ‘à la carte’ evening and Gala dinner with exceptional efficiency and attention to all the details, including our own private disco! Every aspect from airport transfers to on-site queries were answered promptly and effectively by our superb hosts. We’re looking forward to returning again next year for more fun, coaching and making more new PB friends.
Gail & Mike, N Wales

Would have preferred to shop in store to use money-off coupons but product only available on-line. Gained double points (I think) but not very clear. Prompt delivery.

When I first opened a Chase current and savings account I was very impressed with the interest rates and cashback. Then the terms changed to qualify for cashback, the interest rates on savings fell, except in some instances for new customers - no loyalty!! And then they withdrew cashback outside the UK. The only factor keeping me with Chase is the Customer support which is excellent and merits 5* but the actual current and savings accounts now inly merit 2* at best. Extremely disappointing with the poor interest rates now.

Delivery instructions not followed. Parcel left on front doorstep in full view waiting to be stolen. Packaging was sodden and torn

Chase started off as an excellent online bank account with good interest rates on their savings account plus cashback on debit card spending.
This has seriously deteriorated over the last few months with interest rates dropping and no cashback for outside UK spending.
I would close my current and savings accounts if it wasn't for the fantastic accessible customer service which is 5*.
But the loss of cashback and decreasing interest rates drops the overall score to 3*.

Steer well clear of this company and anyone who says they're phoning from Certik - scammers!!!!
The lowest vermin on earth pretending to get hugely valuable cryptocurrency back that's been through the Black Market and has to go through a Declaration procedure eg for taxation purposes via Atomic Wallet.
DO NOT BE CONNED BY THEM!!!!!

What an amazing week we’ve had playing pickleball in Türkiye. The communication with Zuhal was outstanding right from our first expression of interest. Nothing was too much trouble and responses came promptly. The holiday was superbly organised and the whole week went smoothly with three great coaches to keep our fantastic pickleball group on our toes. Zuhal and Yusuf were always on hand, so friendly and helpful. We’re looking forward to our next holiday with them.

Prompt, efficient and effective response from Lloyd. Excellent service.

Excellent service, always. The app is easy to use and navigate. Payments and transferring between accounts and other bank accounts are straightforward.
Interest rates are reasonable although not as good now as couple of years ago compared to other banks. Staff are extremely helpful, patient, knowledgeable, and available.

Efficient booking system, was able to amend the appointment time by phone. Appointment then cancelled by D4D and rearranged without discussion. All items on the D4 form tested adequately but the three photographed BP readings, as requested, weren’t entered and no feedback given which was disappointing. Appointment extremely brief and impersonal but the job done satisfactorily as renewed C1 licence received.

As others, initial £250 investment, trial increased return shown, a small withdrawal undertaken so it works. Then asked for £3000, NO, ok well £2000, NO. Have been trying since end of November 2023 to get money back. Told had to go through Certik as the profits now exceeded €2000. Further scam with Certik as profits now exceeding €18,000 and needed to assign 10% to get funds liquidated legally via IRS. ALL A SCAM!!!!

The Airbag light came on on our Fiat Ducato. Our local garage diagnosed that the module needed resetting. Claim submitted, accepted, module removed, sent away to be reset, garage re-fitted, claim submitted and paid the next day.