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Tesco Mobile UK Reviews 

94,671
•
TrustScore 4 out of 5

4.2

Mobile Network Operator
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Review summary

Created with AI, based on recent reviews

Looking at 23,422 reviews, reviewers had a great experience with this company. Customers frequently share that store employees are extremely helpful, friendly, and patient, taking plenty of time to explain every detail without any sales pressure. Shoppers also love the straightforward user experience, reliable signal coverage, and competitive pricing options available. Many individuals find the in-store purchasing process very smooth and exceptionally easy to navigate from start to finish. Some reviewers were not happy with customer support, reporting frustrating delays, unhelpful online systems, and real difficulties when trying to reach a human agent. Others mentioned prolonged waits when trying to fix technical problems or resolve contract issues through remote customer care channels.

What people talk about most

Staff

Customers consistently note positive experiences with staff, frequently highlighting knowledgeable team... See more

Service

Consumers find service to be positive, highlighting friendly and efficient support during in-store visits.... See more

Customer service

Clients share ambiguous opinions on customer service, with many praising the knowledgeable staff and helpful... See more

User experience

Reviewers mention positive feedback about user experience, highlighting that the platform is very easy to use... See more

Price

Customers had positive experiences with price, highlighting great pricing, excellent value, and economical... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Went in to get a Tesco Mobile unlimited data contract and Rudy was brilliant. Explained everything properly without the usual sales pressure, took his time, and made sure I actually understood what I... See more

Company replied

Rated 5 out of 5 stars

I have used Tesco Mobile for a few years now. All my family use them - they provide a competitive price for a wide range of mobiles. My daughter and I have Google Pixel phones which are outstanding bu... See more

Company replied

Rated 5 out of 5 stars

Comfortable user experience using the Tesco App. Easy to navigate and understand. Easy on the eyes, clear readable text. The staff at Tesco mobile had all the answers to my questions before I chose to... See more

Company replied

Rated 5 out of 5 stars

I’ve just used Tesco’s Mobile Taunton to upgrade my iPhone. We have used this branch for many years and always receive good service. The nice girl who helped us was very patient - my hearing aids we... See more

Company replied

Company details

  1. Mobile Network Operator
  2. also in
  3. Cell Phone Store
  4. Telecommunications Service Provider

About Tesco Mobile UK

Written by the company

About Tesco Mobile.

Welcome to Supermarket Mobile

This is the place where over 5 million customers come to enjoy our award-winning network. Why? We think like a supermarket, so you’ll always get great value, whether that’s on your coverage (we keep you connected across 99% of the UK on 4G); your phone (we give you Clubcard Prices, so you can get the phone you want for less); or your plan (we freeze your basic monthly usage price for the length of your contract when you take out a Clubcard Price deal).

We care for human connection and keep our customers at the heart of everything we do. That’s why being helpful is our bread and butter. After all, every little helps.

Supermarket Mobile

Super speeds, clear connection

We share O2’s network, giving you 99% coverage across the UK on 4G – so there'll be no searching for signal. Plus, you can take it to the next level with the roll-out of 5G, meaning an even faster, even more reliable connection.

Coverage checker

Spend less with Clubcard

No other network gives you a Clubcard point for every £1 you spend, so you can save on your monthly phone bill or the cost of your dream phone. And with our exclusive Clubcard Prices, you have the power to instantly lower prices.

Clubcard benefits

Putting you in control

With our Anytime Upgrade Flex contracts, you decide how long you want to spread the cost of your phone, and you can chop and change your monthly data as often as you like – it’s totally up to you. Our plans are as flexible as our spaghetti.

flexible plans Instantly lower prices with Clubcard

The proof is in the pudding

At the 2024 Uswitch Telecoms Awards, we were really proud to be named Network of the Year, Best Network for Customer Service (for the third year in a row) and Best Handset Contract Network. And we’re rated as ‘Excellent’ on Trustpilot.

Awards & reviews

Instantly lower prices with Clubcard

Written by the company

Unleash the power of Clubcard Prices
With Clubcard Prices, you have the power to instantly lower prices, so you can bag sweet deals on pay monthly and SIM free phones, as well as SIMs, tablets and accessories. That’s instant savings across products, from the latest phones to your everyday fruit and veg, exclusively for Tesco Clubcard members. Don’t have a Clubcard yet? No problem – it’s free, quick and easy to join.

Clubcard Prices – Frozen for your contract

Shopping in the frozen aisle

Shopping in the frozen aisle
We know how important it is to offer you frozen prices and we’re proud to be one of the only networks to do this. So, if you take out one of our exclusive Clubcard Price deals on a pay monthly phone or SIM only contract, you won’t need to worry about your bill going up mid-contract – because we promise to freeze your basic monthly usage price for the length of your contract.

Contact info

4.2

Great

TrustScore 4 out of 5

95K reviews

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4.2

All reviews

(94,671)

21,372 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 1 out of 5 stars

They used to be ok

They used to be ok.
Their contracts are decent and well priced.
But for a year maybe longer all I have had is issues with my signal.

When contacting customer service I always get the same excuse of the masts being down or being fixed. I’m always told they’ll compensate me.

I chased up that compensation and it was a total of £10 off my phone bill. That’s what a years worth of hassle and no service is worth to them. So if you have the option to go elsewhere. Do it.

1 October 2026
Unprompted review
Rated 5 out of 5 stars

Wow. Nine Years And Still Counting.

Just had a lovely thank you from Tesco Mobile. It appears I have had 9 years as a Tesco Mobile customer!!
I can only put that down to 9 trouble free years of using Tesco Mobile products and extremely helpful staff.

5 November 2026
Unprompted review
Rated 5 out of 5 stars

Amazing customer service

I purchased a new mobile from tesco mobile in the Copdock, Ipswich store. The assistant could not have been more helpful, pleasant and patient. Nothing was too much trouble but I never felt under pressure to buy. 100% recommended

5 November 2026
Unprompted review
Rated 1 out of 5 stars

Tesco mobile merged a one month rolling…

Tesco mobile merged a one month rolling sim with a credit agreement for a new handset, and told me that there would be two separate bills. Now they won't let me change my sim provider until the full amount is paid off for the handset. I have tried many times through the app, chat, email and phone to speak to a manager but I keep getting the run-around from the call centre/ online staff. Eight weeks ago I made a formal complaint and still no contact from them. Absolutely unacceptable service. I expected better from Tesco. I'm going to complain to the Financial Ombudsman about them.

5 November 2026
Unprompted review
Tesco Mobile UK logo

Reply from Tesco Mobile UK

Thank you for taking the time to leave your review and for your feedback. We’re very sorry to hear about this. Please reach out to us on Facebook, Twitter or via the Contact Us page on our website with more information about the issue so that we can look into this for you.

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