Lisa

If you have an issue with water 2 it is incredibly difficult to get it resolved. I ordered the wrong replacement filter for a relative. I sent it back following their instructions. The filter never arrived back. They used Evri to attempt to get it back to them. After various emails tooing and froing, I asked for a refund. That was agreed, and then a replacement head for a filter turns up at my relatives house. I have consistently asked for the previously agreed refund. They do not speak with customers on the phone, which would save a lot of time. I do not recommend this company anymore. I was recommending them to people, based on an order I placed for a property I was living in. I guess any company endorsed by the BBC should be of concern. I sent the originally wrong filter back on the 29th April and still this issue is not resolved.

I stayed at Gatwick travelodge. I had a chat with a lovely member of staff called Kristalina whilst I ate some food. She was very attentive and a delight to engage with.

The operator was very friendly and cheerful! Process was smooth and easy.

Friday I booked a fast track appointment for 11:10 today (Monday 17th March 2025). That cost £220. I have a flight booked for tomorrow. Today once at the passport office there were technical issues and the systems are down. Staff were not communicating effectively with every one waiting for their appointment. They could have kept things more organised by grouping us into our appointment times, and explaining to everyone, at a distance where we could hear, what was going on.
It transpires that another technical issue happened on Friday so some people had their appointments rebooked for today. Despite this they still allowed new applicants to make appointments on Friday and probably at the weekend to, for today. Currently I have a flight booked for tomorrow and an overnight stay at Gatwick Airport. I will not be getting the flight at 09:50 tomorrow. My partner is unwell in Egypt. He has been in hospital and I need to get out to see him. Absolutely devastated that I will not be able to get my flight tomorrow. What an absolute shambles. Everyone who attended today or who reattended should get their fast tracked fee reimbursed. I need my flight, hotel and travel expenses to get to London reimbursed. Clearly customer service is not a top priority.

This mattress topper is very comfortable and I would highly recommend it. Purchased to make a firm mattress feel a bit softer but also to help with female hormonal night sweats as the wool should help with the moisture. Much more comfortable than anything made from plastic.
I have measured the depth at the edge of the topper and its about 3cm.

Don't book a family holiday with Tui to Club evin hotel in Marmaris. They placed our family in a room close to the entertainment area where the staff are capitalising on the people who like to stay up late to get drunk. They played loud music which kept my family awake every night of the holiday. I was able to sleep with ear plugs and by playing relaxing music through a headset. I should not have had to do that . When we go away we like to have adventures on our holiday so we like to be asleep before 2am or 3am. You don't get that much rest at club evin. I recorded the loud music as evidence after complaining to Tui but when they investigated my complaint, they did not even listen to my evidence. The response from TUI was that as the hotel had such good reviews, it was excelling and therefore they were not going to uphold my complaint. Well, the reviews on trip advisor were what I went by but guess what there is at least one review for the hotel, written by a relative of the staff which is a conflict of interest. I have reported this to trip advisor 3 times and yet the review remains on their website. If there is one review by a relative then how many more are there like that? I know the woman is a relative because she was there on holiday at the same time as us. I would say that her grownup child didn't seem to be enjoying herself as I didn't see her smile once and she was always on her phone.

25th October 2024 Response to TUI I have escalated my complaint to ABTA as I have emails from TUI firmly telling me that my complaint was closed and the offer of £150 as a goodwill gesture was all I was being offered. Goodwill gesture pah. I forgot to mention that one of my beautiful step children became ill at the airport, on the way home, probably because of the stress her body had been under when she barely got any sleep compared to her usual sleep routine. She was hurting all over and could not bear the lights at the airport. Honestly TUI the hotel stay literally tortured two hard working and dedicated teenagers who we were trying to treat after they worked so hard for their A level exams.
I also have no idea how you have contacted me. I have nothing recent in either email accounts I use and there is nothing on the TUI app either.

Update 25th October 2024 I actually managed to get some of my money back from genova diagnostics. Only £180 out of the £490. The rest they kept for the allergies element of the test which essentially told me I have hayfever which I have known since I was 6.
For a month I went strict carnivore and my symptoms dramatically improved. Within two days my energy levels were amazing. I'm about to begin the cabeivore diet again. Plants do nothing but harm me!

So, I have paid £490 for a food intolerance test which has left me feeling overwhelmed and with yet more questions than answers. I am trying to call genova diagnostics to explain that I feel like I have been mugged off but the calls keep kicking me out after being on hold for 4 or 5 minutes with a message saying they are having a technical problem and to try calling later.
Items showed up on my food intolerance tests which I have not been eating. I had the opportunity to speak with someone from genova diagnostics and to ask them how come items have showed up which I had 100% not eaten. I was advised that this is because of cross reactivity and that I need to go away and work out what cross reacts with the items which have showed up on my test. I do not feel that this is good enough. Genova diagnostics you have taken £490 of my money to then come back to me and tell me to work out what is actually causing me the issues. I still don't know everything that I am intolerant too and this list could just keep growing and growing. I would like to feedback to you that you should know what cross reacts with what and then be able to advise your customers, accordingly. Yesterday I ate something which clearly has not shown up but cross reacts with something. I could not sleep all night. I have had to phone in sick to my job on a suicide crisis line as a mental health nurse because I can't help people on no sleep and with as much flatulence (sorry if that is TMI) as I currently have. This has become so bad I have now vomited three times as well. I needed some help as this is affecting every area of my life. I dont want to keep being off sick from work. My team and patients need me, after all and I want to be at work. I need to speak with someone please. Also I just need some sleep and don't want to resort to an antidepressant with sedative effects to actually be able to sleep. I have had problems with sleep for years probably because I have had hayfever since I was 6 and I have no idea when the food intolerances started but they have probably been an issue for a long time too.

Booking.com allows fraud and deception to occur by allowing hotels to falsely advertise their hotels on booking.com. Then when you arrive and have been completely mis sold the hotel booking.com refuses to reimburse you.
My partner booked a hotel for part of our holiday in Mexico. The hotel transpired to be a health hazard as the rooms smelt strongly of mould. Even the pillow on my bed was mouldy (I will include pictures in due course). The rooms had concrete floors which were dusty and you could not shower in privacy as a mesh window in the bathroom revealed your nudity to the other hotel guests. There was also no hot water in the bathroom to actually shower with.
Once at the hotel and realising that we were not getting what we paid for, we read some horrendous google reviews which explained we were never getting our money refunded from the staff at the hotel who always advise unhappy customers that they need to contact their agent. I explained to the staff that we knew they were going to say that to us and that if we went to booking.com, they would advise us to get a refund from the hotel. Both booking.com and the owners of this establishment have 0 integrity and are using each other to get away with scamming some of their customers. Booking.com should take responsibility for ensuring that the hotels are accurately represented on their website.
I would not use booking.com or if you do only book a place for a single night. We had to lose 4 nights of money when we were treating to 15 year old children to a holiday after the difficulties of the past two years. We then had to use valuable time up from our holiday to go and find alternative accommodation. All boolking.com offered us was a good will gesture of $56. That does not feel like good will, when you have limited funds, have lost £200 and been inconvenienced at a time when you are meant to be chilling out and enjoying being away from your home country.

Groupon are selling health screenings under the Pro active life name but they are linked to bluecrest. When you buy a voucher you have 90 days to redeem it. I have tried to book an appointment and have to listen to annoying hold music for 10 minutes and the call cuts out. I have tried to call 3 times. If I can't even book an appointment then I am not going to trust them to assess my physical health.
I also found a review which said they don't even complete an actual ECG. An ECG means you have 12 electrodes placed on you. It was in the daily fail but a GP was the reviewer.

CMG markets is a scam. They are one big scam. They have conned my relative out of money. Do not give them any money. Do not trade if you do not even know anything about trading.

I found some merrell running shoes which look amazing and I am sure they are just that but they start at a size 4. I am 3 to a 3.5. Why can't you make smaller running shoes for ladies? After all we all come in different shapes and sizes. That includes our feet.

I ordered what is supposed to be a 4 inch mattress topper from amazon. The mattress topper is like a duvet and I could have saved myself money just purchasing one of those instead. The advertising is completely false on ebay. The topper looks nothing like the one on the advert and is not the advertised size.

Response on 10.01.2020
I bought the topper on amazon on the 16th June 2020 and if I can I will attach a picture confirming my order of your crap mattress topper. It was delivered to my boyfriends Ash Jackson house so that's why you can't find my order. The order number was 203-8715911-411636. I am not a competitor. I'm a hard working nurse who has been ripped off by your company and wants to ensure no one else is.

Unfortunately, this food is way too spicy for me. Even my boyfriend who can handle Naga Chilli curries found these meals spicy. We were expecting them to be less spicy. They are not very big for £6 a meal. My partner had to eat two for each meal.

I have been sent two bottle of 100ml loxicom which are due to expire November of this year. I do not think this is acceptable. Loxicom is something that the vet said on the prescription should only be given for SOS situations. Once a bottle has been opened it can be kept for 6 months. I won't use all of a 100ml bottle in 6 months. I will open the new one in August and only get two months to use it before it will expire.

Eon changed my partners tariff so his bill went from £48 a month to £108 a month. He was sent an email pre-warning him that his contract was coming to an end and that he would be put on a standard tariff. I don't understand why this is even allowed to happen. He has had a stroke and is not good at managing his life anymore. He also has children and other personal issues, which meant that searching for a cheaper energy tariff was not high priority at the time his tariff ended. I have complained but Eon are still going to make him pay his entire bill, rather than the old tariff rate.

This company caused me untold amounts of stress and now they want me to review them. Well here you go. Stay away from them unless you want added stress in your life.

I had to raise a dispute with a company who wouldn't give me my money bank. I was advised by their dispute team that my account could not he credited with the amount of money until there had been an investigation which would take 45 working days. During that time the company refunded my money. Now TSB have sent me a letter stating they are taking the money which was credited to my account as I have had the money back!!! What are you talking about TSB? YOU DIDN'T CREDIT MY ACCOUNT WITH ANY MONEY AND I AM ONLY WRITING ON HERE RATHER THAN COMPLAINING TO YOU DIRECTLY BECAUSE I CAN'T WORK OUT HOW TO DO THAT ONLINE RIGHT NOW. I AM LIVID WITH TSB!

Royal air maroc changed a two part flight I had between Naples and Marrakech via Casablanca. They rescheduled my flight so that I was flying from Casablanca to Marrrakech and then leaving Italy 2 days later. They would not pay for the difference in the new flight, which I had to book last minute and seemed to think that I should be able to change all my holiday plans to fit around their flight change!
Do not use this air line until time travelling is available to everyone!!!

Do not use opodo. I booked a couple of flights to visit two countries in one trip. I wanted to get from Italy to Morocco for one part of my trip. At some point my flight from Italy to morocco was cancelled and I was due to change at Casablanca. They changed my flight so that I was flying from Casablanca to Morocco and then flying from Italy to Casablanca two days later. I had a two hour stressful and tearful conversation with someone from opodo who seemed to think I could rearrange all of my holiday plans to fit in with this scheduled flight change, despite the fact that this would cost me money, and was impossible to do to fit in with stays I had booked in hotels in both countries. The call was very difficult. Following resolution of the issue I wrote a complaint and I have never had a response. The flight was changed by Royal air maroc so I would avoid using them as they can't seem to organise flights at all.
The booking reference was MAE400.

I would like to update people to let them know that I have finally got my money back from ava trade, so they were not scamming me out of my money. I would not recommend them to anyone to use.