Charlie Marchant

I rented a car from Hertz at Geneva Airport for a holiday in France and was very disappointed with the experience.

I specifically booked a smaller car, a Ford Focus or similar, because I would be driving on narrow rural roads and mountain roads. Instead, I was given a larger Toyota Corolla T-Sports and told it was an “upgrade”. I asked in the car park if I could have the smaller class I had booked, but was told no other cars were available, so I had little practical choice but to take it.

The car was already in poor condition at pick-up, with visible scratches and a chip/mark in the side window. These were not properly recorded on the original condition report, despite us raising visible damage before leaving the parking area.

During the rental, the car broke down in France and would not start due to a flat battery. Hertz arranged a mechanic, but we had already waited around 1.5 hours and then had to leave the car running/unusable for over an hour. This disrupted our holiday plans and left us anxious that the car might fail again. Hertz offered to exchange the car only if I drove it back to Geneva Airport, over an hour each way, which was not a reasonable solution during a short holiday. I asked for a replacement to be brought to us or for a taxi solution to be arranged, but Hertz never called back with the promised solution.

At drop-off, Hertz then charged me CHF 380 plus an admin fee of CHF 90 for alleged right-front alloy wheel damage. I have a pick-up photo that appears to show a mark already on the wheel, and the original inspection report was clearly incomplete because it missed other visible damage.

I have submitted a formal complaint and Hertz says they may take up to 10 days to respond, so I will update this review if they resolve the issue fairly. At the moment, based on the vehicle provided, the breakdown, the poor support, and the disputed charge, I would not recommend renting from Hertz Geneva Airport.

Used Travel Up to book flight tickets from a referral on Skyscanner. We received confirmation of the flights and successful transaction. Money left our account. They then cancelled our flights for seemingly no reason 5 days later and didn't automatically refund the amount. Over £1000 paid and still not refunded!!! They say they'll be keeping a booking fee of some unspecified amount. DON'T USE! SCAM!

I was nervous about buying a swimsuit online because of not knowing what the fit would be like, but decided to risk it given how unflattering swimwear is from high street shops. So glad I did as I loved the yellow bandeau swimsuit. It's one of the most flattering swimming costumes I've ever had. I got a Size XS and S. I was between sizes really but kept the XS as the Small was a bit baggy on the bum for me, and I'd rather have a little tight when swimming than the other way round. I'm a UK 6-8 and 32C.

Terrible experience. I ordered trainers from FlowerMountain for £200 and was so excited to receive them. When they arrived, they were faulty with a faded logo and some wear as if they were a display pair. The colour was also not as photographed but I liked the trainers anyway. Customer service were friendly and apologised, and asked me to send them back for a new pair. I had to pay £5 to print all the labels and forms (for EU) to return them even though it was not my fault!

I then received a replacement pair which were also faulty with black marks around the back of both shoes!!!!! The black marks wouldn't come off. Customer service then said I have to return them again and want me to pay the price for all the returns labels printing again. It takes a lot of time to go back-and-forth and organise a return, print shop, then to the Royal Mail etc.

It's honestly ridiculous that a £200 pair of shoes comes with such bad quality and service. If you're charging high-end for shoes, the quality and customer service should be high-end too.

We used Discover Cars when renting a car in Ibiza. The website was easy to use to compare prices, reviews and filter rental car providers. It's really handy that you can filter by airport location and get full coverage also. We booked through the website and everything was very smooth. We had to call our car rental provider when we arrived at Ibiza airport but it was all quite straightforward to collect and return.

Great bed frame. We bought a White Knight double bed in honey satin and an under bed Japanese storage box. Quality of wood and frame is great, though it was a faff to put together as we didn't have an electric screwdriver so had to do it by hand. They have an option to put it together when delivered for £25 which we'd wanted but the delivery slots with this service were too far away. Honey satin stain was a bit darker than expected but overall still happy with it. The bed is also space saving and this is what we really love about it - we upgraded from a small double to a double and our bed frame actually takes up less space now with a bigger bed!

Awful cancellation experience. It says 'cancel any time', but it turns out you have to go through customer service via phone or live chat. The cancellation page even has the cheek to say "We are experiencing high call volume at this time and wait times may be longer than usual." Given you are supposedly free to cancel any time, it should allow this automatically. The customer service person then asks you all sorts of personal questions about why you're cancelling, whether you're using your online sub, whether you're moving permanently etc. They then try to offer discounted month at a further discount to the one previously auto offered. It's very arduous and rude that a customer who wants to cancel is not listened to.

Appalling service! I made an order on the 17th June and it's now 7th July and I've not yet received it. Items seem to be shipped separately and I received half the order and not the other half. The second half is clearly lost by Evri. I emailed H&B customer service on 28th June and they asking me to repeat things like my name and address that they have on the original order and not replying for 3-4 working days, giving no solution. I just tried to call at 2pm Friday and their customer service line says "sorry, we've had to close". No help whatsoever. What a poor way to treat your customers.

Great service and booking was fine. Avianca actually delayed the flight we booked 12 hours, though they notified us rather than Lastminute.com. Usefully Lastminute.com did email us to say we were entitled to compensation. Although we'd already organised this, we did have to request it from the airline and this would be very useful for other travellers who may not have known.

Awful service. I ordered a washing machine and was told it would be delivered between 8am-8pm on Monday 3rd September. It never came and at 9pm they rang to say they had a problem and couldn't deliver it. They weren't able to arrange a new slot and said someone would call me the next day to arrange a new delivery time. The next day no one rang, so I called them at 5pm. They said they couldn't do a next day delivery and could deliver on Monday 10th September. They weren't able to offer any compensation and said my washing machine was now just sitting in their depot.

On Monday 10th September I received a text saying my washing machine would arrive between 9am-12:59pm. It didn't come. Customer support on Twitter and Facebook couldn't help. I rang customer service who told me the delivery van has broken down and they don't know where it is, don't know when the van will be fixed, don't know if there's an alternative, don't know how many deliveries the driver has and don't even know if my washing machine will be delivered at all on this day.

I asked for a refund and they said it's not possible as the washing machine is still "out for delivery." They can't arrange a refund until the item is returned to their depot again. The customer service man on the phone was rude and left me on hold for more than 20 minutes without reply.

Absolutely awful service. I still have no washing machine and now no information, but they've of course already taken my money for it and not offered me a refund. Very upset!

I was really disappointed with the quality of clothing from Joju. I ordered a t-shirt with printed avocados. I read on the website that it was a French brand but the t-shirt came from Bangladesh. The brand is also promoted by many ethical, vegan influencers so I'd assumed it would be a sustainable product but I don't think it is. The print was fine but after 2 light rinses there was a dark gray square where the print had been made. I ordered a size small but the t-shirt was huge, it could easily have been size large. Overall, I thought the quality of the product was very poor for the money.