Awful cancellation experience
Awful cancellation experience. It says 'cancel any time', but it turns out you have to go through customer service via phone or live chat. The cancellation page even has the cheek to say "We are experiencing high call volume at this time and wait times may be longer than usual." Given you are supposedly free to cancel any time, it should allow this automatically. The customer service person then asks you all sorts of personal questions about why you're cancelling, whether you're using your online sub, whether you're moving permanently etc. They then try to offer discounted month at a further discount to the one previously auto offered. It's very arduous and rude that a customer who wants to cancel is not listened to.
Reply from The Economist
Thank you for taking the time to leave us a review. We apologise for not meeting your expectations. We value your feedback and it helps us improve the quality of our services. We are committed to enhancing our products and services to provide more value to our subscribers. We are currently working on improving our cancellation process and will strive for better. Your feedback has been shared with the relevant departments as we aim to continuously improve our services.