Gary Pomfret

United Kingdom

Reviews

Review of KLM

Review of AUTODOC - Great Britain


Rated 1 out of 5 stars

Absolute waste time using this company!

Absolute waste time using this company! You cannot speak with anyone and when you order something that's apparently in stock, they dot tell you it takes over a week to be delivered.
I certainly do not recommend you use this company!

Thanks for your response.
FYI, ALL TRACKING INFORMATION MIRACULOUSLY DISSAPEARED AND REAPEARED WHEN THIS REVIEW WAS SUBMITTED!
I'm still sticking to my original review!!

13 June 2026
Unprompted review

Reply from AUTODOC - Great Britain

Dear Gary,

Thank you for your review. Your feedback is valuable, and we are working on optimizing the process for all customers. Standard order processing times are 1–2 business days, but weekends, holidays, or peak loads may affect them.

Your order was shipped on the 16th of June, with one day delay. We sincerely apologize for the delay in processing your order and the inconvenience caused. We can see that the order was delivered today on June 19 to you according to the information available from the courier.

Our quality control manager will contact you shortly with more information, and we hope for a positive outcome and thank you for your purchase.

Best regards,
AUTODOC Team

Review of samsungtvplus.com

Review of Volkswagen Financial Services UK


Rated 2 out of 5 stars

Not happy

I've already asked you a question, which I've had zero response! It appears I've also been diddled out of money from you. I'm unhappy at the moment until this is resolved.

UPDATE!
Yes you did refund the one month service plan remainder.
But nothing actually about my other concern with regards to my settlement figure, nothing at all!

3 April 2026
Unprompted review

Reply from Volkswagen Financial Services UK

Thank you for taking the time to leave us a review Yaz. We have attempted to contact you on the details you have provided but unfortunately we have not been able to get in touch with you. We would like the opportunity to discuss and understand your experience with us. Please contact us at 0370 010 2022 or CustomerServices@vwfs.co.uk and we will be happy to assist you.

Review of discoveryplus.co.uk

Review of B&Q

Review of MoneySuperMarket


Rated 1 out of 5 stars

As money supermarket is near on…

As money supermarket is near on impossible to contact. I just want to let them know that insurance quotes they provide through autotrader are not working!!! You site glitches constantly through autotrader. Hopefully you'll be bothered to read this review and sort it out!!

30 January 2026
Unprompted review

Reply from MoneySuperMarket

Hi Gary,

We appreciate you bringing the Autotrader insurance quote issue to our attention. We're sorry the glitches are causing problems. Thanks for your feedback.

Please contact us at customerservices@moneysupermarket.com and the team will be happy to help.

Customer Support Team , MoneySuperMarket

Review of Samstraps


Rated 1 out of 5 stars

Scammers

Scammers! Do not buy from this website. They appear to be UK,they are not. You delivery will be a slow boat from CHINA. Please do not use this website!!!!

14 January 2026
Unprompted review

Review of FixMyCar


Rated 1 out of 5 stars

They will keep harassing you with a…

They will keep harassing you with a barrage of emails, even when you unsubscribe several times.
I have had to report them to the relevant authorities as they are breaking the law. They just do not stop!

13 December 2025
Unprompted review

Reply from FixMyCar

Good afternoon Gary,

We’re sorry to hear about your experience.

Please email us at team@fixmycar.com with details about the issue and the email address attached to your account so we can investigate and make any necessary changes to your communication preferences.

Thank you for your feedback. We hope to resolve this issue promptly for you.

Kind regards,
The FixMyCar team.

Review of Idea Vape


Rated 1 out of 5 stars

Scam company who will still keep…

Scam company who will still keep sending you scam emails, even when you have unsubscribed multiple times. I have already reported them for harassment, yet they still continue to do so.
Do not buy from these scammers and certainly do not leave them your details.

5 December 2025
Unprompted review

Review of Stainless Direct UK


Rated 5 out of 5 stars

Absolutely fantastic company.

Absolutely fantastic company.
Made my bespoke stainless steel splashback with no issues and very competitive pricing. Top quality products and top quality staff.
I was kept well informed from start to finish.
💯% recommend.
Will definitely use again.
Thank you so much.

18 August 2025
Unprompted review

Reply from Stainless Direct UK

Thank you for your kind review

Review of UKRadiators.com


Rated 2 out of 5 stars

I loved the look of the radiator we…

I loved the look of the radiator we purchased. It was a direct replacement for the poor quality one we had previously.
However upon fitting the said radiator, it was apparent that this radiator should of been rejected at the point of quality control.
The reason for this is the flow and return bosses on the radiator were out of alignment, meaning it was near on impossible to fit the existing valves that were in place, as it was in our ensuite in a very tight corner.

So Im guessing that's why the radiator was in the sale!
More fool me for not noticing beforehand.
I doubt I will purchase anything from there in the future.

28 May 2025
Unprompted review

Reply from UKRadiators.com

Hello Gary,

Thank you for your review, and I’m really sorry to hear about the issue you experienced with the radiator.

We’ve since been in touch to better understand what happened, and I genuinely appreciate you taking the time to explain the situation. You're absolutely right, the radiator should have been spot on, and if it had passed through quality control as it should have, this wouldn’t have happened.

We are more than happy to replace any faulty items regardless if they are included in a sale or not - this is not a reflection of their quality and all items are made to a high standard with a competitive warranty. I can see however how the experience may have given that impression and for that I apologise.

We're grateful for your feedback, and we'll use it to make sure QC standards are tightened further. I hope we’ll have the chance to restore your confidence in the future.

Kind regards,
James

Review of Samsung UK


Rated 1 out of 5 stars

Washine machine rusting on the outside and pump clicking from new!…

Washine machine rusting on the outside below the detergent draw.
This is the second faulty machine from Samsung, the first one nearly caught FIRE!
This machine is only 3 years old. Also the pump has made a clicking noise from new.
That is the last Samsung appliance we are ever going to purchase! I've had a lot cheaper basic machines over the years which have better build quality and lasted longer!

4 August 2024
Unprompted review

Review of OTB Hair


Rated 1 out of 5 stars

This company WILL continually send you…

This company WILL continually send you emails long after you've unsubscribed (several times), from them.
Even if you threaten to report them to the relevant governing body, they will continue bombarding you.

1 February 2025
Unprompted review

Reply from OTB Hair

Dear customer,

we're really sorry to hear about your experience - this is absolutely not our intention. we take data privacy and email preferences very seriously, and we want to make sure this is resolved properly.

If you're still experiencing issues with receiving unwanted emails, please contact us directly at info@otbhair.com so we can look into this and resolve it on our end as soon as possible.

Thank you for bringing this to our attention, and again we sincerely apologise for the inconvenience caused.

Best regards,
OTB Hair customer service team.

Review of AliExpress


Rated 1 out of 5 stars

Total Scammers

ALIEXPRESS are scammers!
They know the banking systems here in the UK.
They keep telling you that they are here to help you. THEY ARE NOT!!! They go round in circles with you until the time is up for them to refund you or your bank.
Also they pretend that returned goods haven't been received, even if you have printed proof! (WHICH WE DID).
Please don't buy anything from REDTIGER AUTO STORE, as this company WILL scam you. They are based in MANCHESTER UK.
THIS IS THE COMPANY THAT CONNED US.
Fortunately we DID get our money back as our bank reversed the charge and REDTIGER AUTO STORE did not contest it, funny that..
Please do not advise anyone to use ALIEXPRESS, They are totally in on it too. Finally got resolved in Feb this year.
JUST TO UPDATE EVERYBODY ALIEXPRESS HAS NOT REFUNDED ME!!! THEY ARE LYING... THE CREDIT CARD COMPANY REVERSED THE CHARGE. I STILL STICK TO MY TRUTHFUL REVIEW...

28 November 2024
Unprompted review

Reply from AliExpress

Dear customer,

Thanks for taking the time to bring this issue to our attention.

Please accept our deepest apologies for any inconvenience you've faced.

Regarding your refund request on your order , We have applied for a refund for you. We have contacted you by email for specific refund details.Please kindly check it, thank you.

Sincerely,
AliExpress Customer Service Team

Review of John Lewis


Rated 1 out of 5 stars

I wrote a dangerous review on John…

I wrote a dangerous review on John lewis website that they would not publish!
It was for their own brand hair dryer.
It is dangerous. The unit would not turn off as the switch had stuck to the on position and the dryer was burning, the handle got very hot.
What really is concerning is the fact, it didn't blow the fuse nor did it trip the consumer unit.
TOTAL FIRE HAZZARD!
John Lewis I will be writing to Trading standards for you to explain your cover up!!
John Lewis in response to your reply, I wrote two reviews about the 'Product'. You chose not to publish it.
So my review sticks!

23 March 2025
Unprompted review

Reply from John Lewis

Hey Gary, I'm sorry your review was not published. The reviews on our website must only be about the product and not about your experience with us. I would recommend submitting another review. I hope this helps. ^Kayleigh

Review of OFFICE


Rated 1 out of 5 stars

Ordered some crocs as a birthday…

Ordered some crocs as a birthday present. The box came crushed and had been opened before, I suspect returned goods from another customer. Shoes were dirty (clearly seconds)!
The parcel also had junk mail put inside! All I wanted was what I ordered, was a pair of BRAND NEW CROCS.
Office you will never be getting our customer again!
Plus remember guys,you will have to pay for return postage.
OFFICE EMBARRASSMENT...

11 February 2025
Unprompted review

Reply from OFFICE

Hi

Thanks for your review.

Really sorry to hear about your issue. If you still require assistance please contact help@office.co.uk.

Thanks

OFFICE

Review of Emg Motor Group


Rated 1 out of 5 stars

Do not trust this company (Duxford).

Do not trust this company (Duxford).
Looked at a used vehicle there. The young lad Callum, talked the talk but unfortunately couldn't walk the walk.
Put a deposit down he said, if you cancel no problem, he said... utter bs.
Order was cancelled and they hung on to £250 deposit until I had to threaten legal advice....
Clearly you forgot that we were also interested in purchasing a brand new KIA Sportage as well. Clearly you just don't care or have too little experience in selling vehicles.
Not sure who is running that chicken poo outfit, but you need to get a grip and see past your blinkers!!!
Well done EMG DUXFORD for being completely ignorant.
Do we recommend 🤔 NOT A CHANCE.
Emg, I advise you to read my review carefully..

9 November 2024
Unprompted review

Reply from Emg Motor Group

Hello, We have tried to call you in response to your review. All deposits placed over the telephone are fully refundable, Along with all deposits in the showroom. Please can you contact me as its clear we have made a Mistake within our Refund Process.
Many Thanks, David Baldwin

Review of EE


Rated 1 out of 5 stars

Absolute waste of time

Absolute waste of time
Absolute waste of time. Promise to contact us to sort out a fantastic deal, And didn't bother. You are rubbish, one of your staff promised everything and gave nothing. We are going to cancel broadband and tv, next will be our three mobile phone contracts as YOU COULDN'T BE BOTHERED.

IN RESPONSE TO YOUR REPLY DANNY LEE LIED TO US SO WE ARE TOTALLY DONE WITH YOU. YOUR LOSS FOR INCOMPETENT STAFF AND SERVICE!!!!!
PROFITEERING AT ITS BEST!!!

1 December 2024
Unprompted review

Reply from EE

Hi Gary.

We'd never want any of our customers to feel this way, so if you're needing to discuss this with us, please give us a call yourself via 150 from an EE mobile, or 07953 966 150 from any other phone. For other ways to contact us, please visit our website: https://ee.co.uk/contact-ee

Take care,
Matty.

Review of Marmalade


Rated 2 out of 5 stars

Way too overpriced

Way too overpriced!
Just go on a comparison website and you will get cover for your learner driver cheaper.
We saved £67....
Profiteering at its best!!

16 November 2024
Unprompted review

Reply from Marmalade

Thank you for taking the time to share your feedback on Trustpilot.

I’m sorry you feel that our insurance policy for learner drivers is overpriced. There are a number of factors impacting the insurance price. Some are linked to our customers’ personal circumstances, but the price is also dependent on which types of risks the insurers on our panel want to cover and how much they charge for them.

If the quote we have given you is not competitive enough, we do, of course, encourage our customers to shop around to get the best price and cover for themselves.

If you would like to discuss your concerns further or log a complaint, please contact us via the link below:

https://www.wearemarmalade.co.uk/contact-us

Kind regards,

Beth @ The Social Media Team