OFFICE Reviews 

9,212
TrustScore 3.5 out of 5

3.5

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Review summary

Created with AI, based on recent reviews

Considering 4,070 reviews, most reviewers were somewhat happy with their experience overall. Consumers frequently mention that the official website is very easy to navigate and that the online ordering process remains entirely smooth from start to finish. Many people also greatly appreciate the quick delivery services, noting that their purchases arrive promptly and are always securely packaged. Some reviewers were not happy with the customer service, experiencing frustrating delays, long response times, and unhelpful communication when issues arose. Customers also reported receiving incorrect product sizes, missing items from their packages, and encountering unexpected delivery issues that required extra effort to resolve.

What people talk about most

Delivery service

Consumers find delivery service to be ambiguous, experiencing both rapid shipping and significant delays.... See more

Product

Reviewers mention ambiguous feedback about product quality and fulfillment, reflecting widely varied consumer... See more

Order

Clients share ambiguous opinions on order, as experiences vary significantly between customers. While many... See more

Service

Customers consistently note ambiguous experiences with service. While many reviewers praise the efficient... See more

Customer service

People report negative experiences with customer service, often citing long wait times and unhelpful... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Im in love with these trainers, I love everything about them. The delivery was very quick, I ordered on a Thursday evening and got them Saturday. The only reason I gave 4 stars and not 5 is because th... See more

Rated 4 out of 5 stars

Purchase was great, no problems. Delivery insisted I needed to be in or nominate a neighbour, then left it in porch whilst I was getting from back of house.

Rated 4 out of 5 stars

For some reason I don’t receive emails or texts when my order is confirmed or ready in store. Do not have a problem with any other stores. They are helpful once they respond however their help i... See more

Rated 3 out of 5 stars

Unfortunately there was no known way of knowing what the actual sizing width wise online so only saw when delivered as I wouldn’t have bought as bigger than I wanted

Company replied


Company details

  1. Shoe Store

Information provided by various external sources

OFFICE is a leading edge fashion footwear specialist, providing style conscious customers with innovative shoes to suit every occasion. We pride ourselves on our unique product range – created by our in-house design team and global brand partnerships, all of which are recognisable by their individuality, design and quality.


Contact info

3.5

Average

TrustScore 3.5 out of 5

9K reviews

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3.5

All reviews

(9,212)

4,240 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Still waiting for a refund

My order was taken and the money taken. Received one item then got an email to say the other item was not able to fulfilled due to lack of stock. Still waiting for for a refund.

29 August 2026
Rated 1 out of 5 stars

My order was accepted

My order was accepted, money taken from account, days later order was cancelled and then several days for money to be refunded. Not a great experience!

29 August 2026
Rated 1 out of 5 stars

Absolutely appalling service from DPD.

Absolutely appalling service from DPD.

I paid specifically for next-day delivery, which was due on Friday. DPD then changed the delivery to Saturday, then to Sunday, and I have now been informed that apparently it will be delivered tomorrow instead.

Because the parcel cannot be left in a safe place, I have had to make sure I was available for each supposed delivery day. That is now three days of my time wasted waiting for a parcel that I paid extra to have delivered the next day — and it still hasn’t arrived.

If you take payment for a next-day delivery service, you should either provide that service or, at the very least, communicate properly when you fail to do so. Continually moving the delivery date from one day to the next and expecting the customer to keep rearranging their time is completely unacceptable.

I will also be requesting a refund of the additional next-day delivery charge, as the service I paid for quite clearly was not provided.

Very poor service and an extremely frustrating experience. Still no order. Cannot contact office either

3 September 2026
Rated 5 out of 5 stars

I’m really happy with my order The…

I’m really happy with my order The quality is excellent my New Balance trainers are so comfortable easily the comfiest shoes I’ve had The service was great too everything was smooth and easy I’ll definitely be coming back for more

3 September 2026

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