Im in love with these trainers, I love everything about them. The delivery was very quick, I ordered on a Thursday evening and got them Saturday. The only reason I gave 4 stars and not 5 is because th... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Company details
Information provided by various external sources
OFFICE is a leading edge fashion footwear specialist, providing style conscious customers with innovative shoes to suit every occasion. We pride ourselves on our unique product range – created by our in-house design team and global brand partnerships, all of which are recognisable by their individuality, design and quality.
Contact info
OFFICE Customer Service, 1-8 Moorfield Industrial Est, KA2 0BA, Kilmarnock, United Kingdom
- help@office.co.uk
- www.office.co.uk
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Still waiting for a refund
My order was taken and the money taken. Received one item then got an email to say the other item was not able to fulfilled due to lack of stock. Still waiting for for a refund.
Excellent quality items
Excellent quality items. Good delivery but slower than expected.
Still haven’t recieved my order or an…
Still haven’t recieved my order or an email saying it’s been shipped!
Very prompt customer services
I still haven’t received my order
My order was accepted
My order was accepted, money taken from account, days later order was cancelled and then several days for money to be refunded. Not a great experience!
The fact that we missed the delivering…
The fact that we missed the delivering and they came back the next day as promised
Absolutely appalling service from DPD.
Absolutely appalling service from DPD.
I paid specifically for next-day delivery, which was due on Friday. DPD then changed the delivery to Saturday, then to Sunday, and I have now been informed that apparently it will be delivered tomorrow instead.
Because the parcel cannot be left in a safe place, I have had to make sure I was available for each supposed delivery day. That is now three days of my time wasted waiting for a parcel that I paid extra to have delivered the next day — and it still hasn’t arrived.
If you take payment for a next-day delivery service, you should either provide that service or, at the very least, communicate properly when you fail to do so. Continually moving the delivery date from one day to the next and expecting the customer to keep rearranging their time is completely unacceptable.
I will also be requesting a refund of the additional next-day delivery charge, as the service I paid for quite clearly was not provided.
Very poor service and an extremely frustrating experience. Still no order. Cannot contact office either
I’m really happy with my order The…
I’m really happy with my order The quality is excellent my New Balance trainers are so comfortable easily the comfiest shoes I’ve had The service was great too everything was smooth and easy I’ll definitely be coming back for more
Ive not had my order yes am still…
Ive not had my order yes am still waiting for it to come
Paid next day delivery and they…
Paid next day delivery and they couldn't honour it after they took payment.
Surprised and not too pleased
Package arrived battered and crushed. Shoes are not the colour they look on pictures and I was quite disappointed overall.
Fast delivery and great service
Great range avaiable online, easy to use website and very quick, efficient delivery
My delivery came on time and the…
My delivery came on time and the delivery man was friendly thank you.very satisfied with my order
Very happy with my purchase
Easy to use website and ordering was no problem . Good selection and very quick delivery
Shoes weren’t even in stock and I was…
Shoes weren’t even in stock and I was going on a hiking holiday where I needed the shoes !!!!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.