Recent stay at Thoresby Hall
Recent stay at Thoresby Hall. We paid for signature extras yet no crisps, and other nibbles are no longer daily. The entertainment left a lot to be desired, no visiting comedy act or tribute band, since the end of covid extra charges for rifle and archery, dining in the blue room, room service not given one day over the weekend, every guest had the same complaints, one suggested the CEO should go back to McDonald's and stop bringing Warner's down.
We have been going to Warner's three and four times a year for many years and hope guests Complaints are listened to and acted on.
On the positive side the staff are always excellent.
Reply from Warner Hotels
Copilot said:
Thank you for taking the time to share your feedback and for your continued loyalty to Warner Hotels over the years.
We're sorry to hear that aspects of your recent stay at Thoresby Hall did not meet the expectations built from your previous visits. We appreciate your comments regarding the Signature extras, room servicing, entertainment programme, and chargeable activities, and we understand how changes from previous Warner experiences can be disappointing.
We recognise that many of our returning guests have fond memories of past breaks, and we value hearing their views on how their experience has evolved over time. Feedback such as yours helps us understand what matters most to our guests and where improvements can be made.
On a positive note, we're delighted to hear that our team once again made a great impression. Your kind comments about the staff are greatly appreciated and will be shared with them, as they work hard to provide a welcoming and enjoyable experience for every guest.
Thank you again for your honest feedback. We hope to have the opportunity to welcome you back in the future and provide an experience that better reflects the high standards you've come to expect from Warner Hotels. Stuart