Blinds Direct Reviews 82,692

TrustScore 4.5 out of 5

4.5

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews.

Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the company's user-friendly website, extensive product range, and clear communication. Consumers are particularly satisfied with the quality of the products, noting they are well-made, easy to fit, and precisely manufactured to their specifications. People also appreciate the efficient delivery service and the overall value for money, especially when discounts are available. Consumers highlight the excellent customer service, with staff members being commended for their helpfulness, cheerfulness, and prompt resolution of any issues. Reviewers also appreciate the detailed instructions and videos provided for measuring and installing the blinds, making the entire process straightforward. The wide selection of styles and materials, along with the option to order samples, also contribute to a positive experience for consumers.

Based on these reviews

Rated 5 out of 5 stars
Verified

Third time from ordering blinds and I found the ordering format very easy to use. All the information and guidelines are available to help when ordering online... couldn't be simpler! Very happy an... See more

Company replied

Rated 5 out of 5 stars
Verified

Great service! After ordering our blinds the company informed us that they had been discontinued. They offered a better alternative but at the same cost. As usual they fitted perfectly and work well.... See more

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Rated 5 out of 5 stars
Verified

Excellent service. Lots of choices being roller blinds, vertical and even motorised. Colour choices plentiful. Ordered 5 sets of night and day roller blinds and they look great. Easy to install. Deli... See more

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Rated 5 out of 5 stars

‘Great customer service’ doesn’t mean ‘Nothing went wrong’. ‘Great customer service’ means, if something does go wrong, it is fixed quickly and cheerfully. When a blind arrived with the cord in th... See more

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Rated 4 out of 5 stars
Verified

I have used this company several times before. I ordered three blinds of the same size and one which was for a wider window. Unfortunately, one of the vertical slats was not finished to the same quali... See more

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Rated 5 out of 5 stars

I never review online companies but I will make an exception in this case. Shanelle went far beyond what would normally be considered good customer service! After I accidentally damaged one of the... See more

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Rated 5 out of 5 stars
Verified

I have bought two blinds from Blinds Direct on two separate ocassions: a 'no drill' roller blind for the bathroom and a Perfect Fit roller blind for the back door. Both were good quality, look great a... See more

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Rated 5 out of 5 stars
Verified

I've bought a blind from Blinds Direct before and was very happy with their service and the quality of the vertical blind so chose to buy again. From choosing and receiving samples, ordering and recei... See more

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Rated 5 out of 5 stars
Verified

Very nice, not cheap of course maybe even a tad expensive but i like them. Only fault I found is the cord pull’s weren’t knotted sufficiently inside the connector and pulled out. Just needed another... See more

Rated 5 out of 5 stars

I had problem with not enough attachments being sent out on string to fit onto weights ,on vertical blinds.Quick response from Chloe at customer service, rectified problem,so I went ahead & orde... See more

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Rated 5 out of 5 stars
Verified

Website has clear instructions how to measure for replacement blinds. Sizes of their blinds are clear. Wide choice of blinds and colours. Price was as per online quote. Good communication all the way... See more

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Rated 5 out of 5 stars

I ordered blinds from Blinds Direct, when they arrived it became clear that the measurements I provided were not accurate! Fortunately I’d taken out, at a small cost, the Insurance. I emailed Blind... See more

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Rated 5 out of 5 stars
Verified

Very well organised company Easy to order Good communication Product is first class Would recommend this company to anyone who needs blinds of any type Packaging is also good secure and rob... See more

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Rated 5 out of 5 stars
Verified

The blind arrived earlier than expected which was a bonus. The blind itself was easy to fit. A previous blind had been fitted. Removed existing blind and brackets and fitted new brackets. Blind fitted... See more

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Rated 5 out of 5 stars
Verified

I was recommended Blinds Direct by a friend after I moved house. I found them extremely helpful, and their range of materials and styles blew me away. A good quality blind and manufactured exactly t... See more

Rated 3 out of 5 stars
Verified

The delivery was slipshod. The blind was delivered to an address in another street. We had to go looking for it. Luckily it was left in clear sight in a doorway. The blind itself was fine. Great pa... See more

Rated 5 out of 5 stars
Verified

Great selection of roller blinds. Measuring instructions given for ordering so straightforward to follow. Blind arrived one week earlier than expected. Really pleased with it, fits perfect & looks g... See more

Rated 5 out of 5 stars

I recently made a purchase of almost £500 and 3 of our blinds never arrived and were returned by the appointed courier due to them being damaged in transit. I have been dealing with dear Rachael a... See more

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Rated 5 out of 5 stars

I would like to give the highest praise for the Customer Service team - namely Shanelle and Cara - who have gone above and beyond during the last week so sort out a parcel that I sent to them in error... See more

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Rated 5 out of 5 stars

I had an issue with the wrong colour of replacement blinds I spoke to bilal who was so helpful, pleasant, very apologetic and professional he rectified the issue for me and arranged for a deliver... See more

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Rated 5 out of 5 stars

This is the third time I’ve used direct blinds ,really good friendly company especially Peter who came and measured.direct rang the next day to arrange fitting,once again I’m sure I will not be disap... See more

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Rated 5 out of 5 stars
Verified

Great website with so much choice. I have purchased a total of 9 blinds and 3 curtain poles. All arrived as per order. Delivery times varied especially during the busy summer period. Delivery was... See more

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Rated 5 out of 5 stars
Verified

I found Blinds Direct to be very reliable, keeping me informed of order progress and delivery. I have used them 3 times, obviously the first time i didn't know what to expect, but the quality and p... See more

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Rated 5 out of 5 stars
Verified

Website so easy to use, fantastic range of blinds, affordable prices and quick and reliable delivery service. Just received my 4th blind and took me 15 minutes to put up. Can’t recommend them enough.... See more

Rated 5 out of 5 stars
Verified

I have purchased curtains, blinds and lamp shades and have always been happy with the quality and price of each item. The videos showing how to measure and fit are extremely useful. I would recommen... See more

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Rated 5 out of 5 stars
Verified

The blinds from Blinds Direct were excellent; they exceeded my expectations. The videos for each stage of measuring and fitting were very informative and helpful. Overall I’m very pleased with the fin... See more

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Rated 5 out of 5 stars

Had 3 windows that generic blinds didn’t fit. Ordered a few samples first and as I was happy with the quality and design, I then ordered my blinds . Entered the exact measurements I needed and the cos... See more

Rated 5 out of 5 stars
Verified

Easy to use website, great range of products, great communications with the team (who resolved an error I’d made), quick delivery & perfect product: well made, nothing missing, easy to fit, looks fab.... See more

Company replied

Rated 3 out of 5 stars
Verified

The order went well, the delivery time was excellent, and the product was the right size and colour. My only grouse is that some stitching is a little too tight, causing some visible gathering of the... See more

Rated 5 out of 5 stars
Verified

I ordered new living room curtains, I wanted some thicker and lined quality curtains. I used the instructions to work out the required size and type of fixing. It was all very simple. Although... See more

Rated 5 out of 5 stars

After receiving a faulty blind the team at BlindsDirect really stepped up to the mark and replaced the blind without any hassle or fuss. I was really impressed with the way they dealt with the replace... See more

Company replied

Rated 5 out of 5 stars
Verified

Bought twice (3 Roman blinds last year then 1 extra now) and all have been prefect. No issues at all. Made to my exact measurements, look great and just work every day without problems. Highly recomme... See more

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Rated 5 out of 5 stars
Verified

Excellent customer service, after ordering wrong size, cm/inches you need to get it right. I am so grateful for the help I got from the customer service team. Would definitely use again, thank you... See more

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Rated 5 out of 5 stars
Verified

The ordering process was easy enough and there was plenty of choice of blind types and colours. The blinds were delivered within a few weeks and fitted perfectly. So far, we have had no problems with... See more

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Rated 5 out of 5 stars
Verified

Top quality wooden blinds at great price love them ! Ordering and delivery was great smooth transition just love this company !! I would highly recommend !!

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Rated 5 out of 5 stars
Verified

The website was easy to negotiate. I was able to explore all the options before placing my order. There was a very helpful guide to how to correctly measure for the required size of blind. Delivery wa... See more

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Rated 5 out of 5 stars
Verified

The service in all aspects from ordering to receiving blinds was excellent and prompt. The blinds fitted perfectly and were easy to install. The quality of the blinds and fittings are first rate.

Company replied

Rated 5 out of 5 stars
Verified

I have used direct blinds on a few occasions now, but it is the first time I have purchased the no drill type. The quality is fantacis. I would also like to commend the after sales service, very promp... See more

Rated 5 out of 5 stars
Verified

The blinds are good value, the delivery time was longer than expected; however, I was informed via email about the delay which was good service

Company replied

Rated 5 out of 5 stars
Verified

Sent for samples arrived two days later chose ordered arrived on time exactly as ordered no problems looks good will order next replacements for another room

Company replied

Rated 5 out of 5 stars
Verified

Everything is explained well online, and the videos are helpful. I also had to ring the customer service team on one occasion, and they too were helpful and very pleasant to deal with.

Rated 5 out of 5 stars
Verified

Really happy with the replacement vertical blinds I purchased, very very easy to install and fitted perfectly, and at a fraction of the cost of having completely new blinds fitted. Would recommend thi... See more

Company replied

Rated 5 out of 5 stars
Verified

As ever great products, fast service, and great value, having ordered multiple times a couple of different kinds of blinds.

Company replied

Rated 5 out of 5 stars

Fast efficient response to my query regarding blackout blinds. Shanelle replied very quickly with a solution to the query. Would definitely recommend binds direct.

Company replied

Rated 5 out of 5 stars
Verified

I was worried about order a blind without a professional to measure but the extra cost you can pay to cover this is great and it still brings the blind in at a much lower cost! It came well packaged,... See more

Company replied

Rated 5 out of 5 stars
Verified

Easy to use website, easy to use and clear instructions on how to measure to get the correct size Great service from start to finish would recommend

Rated 5 out of 5 stars
Verified

Quick and easy to order. We only needed to replace the old blinds so the price was great. The Blinds have transformed our windows. We got rid of the white and replaced it with Grey to match the indoor... See more

Company replied

Rated 5 out of 5 stars
Verified

We were pleasantly surprised with the quality, look and design of our blinds. The free samples were a great help in deciding the perfect match for our room!

Rated 5 out of 5 stars
Verified

Arrived on time. Fitted perfectly. Great midrange product. Easier to fit than instructions suggest.

Rated 5 out of 5 stars
Verified

All good and simple, clear to follow instructions and the measurements worked out fine. Would recommend.

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Company details

  1. Window Treatment Store
  2. Corporate Office

Written by the company

From our dedicated facility in the heart of Yorkshire, we proudly manufacture over 15,000 home furnishings every week. Unlike many of our competitors, almost all of our products are handmade right here in the UK, crafted by our talented team who use only the finest materials and proven manufacturing techniques. By selling exclusively online, we are able to offer the best prices possible, saving our customers up to 70% off high street prices. Our collection of made to measure blinds, curtains, cushions, lamp shades and more is defined by quality and craftsmanship, guaranteed to stand the test of time. With thousands of styles, fabrics and colours, we’re confident that we offer the best selection of made to measure blinds online in the UK.

Up to 70% off High Street Prices from Blinds Direct

Written by the company

Best prices guaranteed
Here at Blinds Direct, we are proud to offer up to 70% off High Street Prices. We utilise the highest quality materials and manufacturing methods to ensure every product is beautiful, functional and durable. We are so confident in this quality, we offer a 5 year guarantee. But we also want to assure you that you’re receiving the very best value. Defined by quality and craftsmanship, with the best prices guaranteed.

5 Years Guarantee on All our Products

When you shop with Blinds Direct, you are investing in a product that will stand the test of time

Our blinds, curtains and home furnishings are handcrafted by a highly skilled team in our West Yorkshire premises. Our experts utilise the very best materials and manufacturing methods, ensuring that every product is attractive, functional, and will enhance your home well into the future. We're so confident about the quality of our products that we offer a 5 year guarantee. This beats most other manufacturers, who only guarantee their products for one to three years.

Contact info

4.5

Excellent

TrustScore 4.5 out of 5

83K reviews

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Replied to 99% of negative reviews

Typically replies within 48 hours


Rated 5 out of 5 stars

Roller blinds

The blinds arrived quickly I had an issue as measured it as Recess not exact and they were short. I contacted BD and Maria handled my query very professionally and effectively and guided me through the correct measurements and reordered the blinds. She was helpful and polite.

30 October 2025
Unprompted review
Rated 5 out of 5 stars

Excellent customer service

It was very easy to order my blinds and they arrived within a week. Had a problem a week after fitting but Shanelle from customer services provided an excellent service and soon found a remedy for the problem - highly recommend!

30 October 2025
Unprompted review
Rated 5 out of 5 stars

Recommend this company

I had initially measured the blinds incorrectly but had paid for sure fit and it was no issue to get them corrected. Happy with this company & will use them again!

30 October 2025
Unprompted review
Rated 1 out of 5 stars

Terrible service

Terrible service, took 3 days to let me know a next day in stock item was out of stock they then never replied to my email so I had to call a week and a half later to see what’s happening with my money to be told I need to wait another 24-48 hours but no call back so called again to be told there just going to refund my money in 3-5 working days so they keep your money for 2 and a half weeks and sell you items they know aren’t even in stock. Incompetent, poor customer service, dishonest. Blinds 2 go is the only company I will be using from now on.

18 October 2025
Unprompted review
Rated 5 out of 5 stars

Beautiful blinds- Excellent service.

Received my vertical blinds and they looked beautiful. I had chosen the chainless version and I am so pleased with them. There was a worry in as much as there were threads that hadn’t been trimmed properly when they were stitched. Chris at customer services was extremely helpful giving me two options to rectify this. Excellent service.

25 October 2025
Unprompted review
Rated 1 out of 5 stars

Worst place to buy blinds, curtains etc

Would not do anything to take back standard blinds. I know they are not custom. You have to email them and wait 7 days for a reply as there’s no other support method as it cheaper for them to use email. They don’t have any factory everything is online. They buy things from another country. You are told to take pictures with tape measure to return which they don’t do anyway. I paid extra so I would be able to return in case anything goes wrong which it did. Also to get a replacement you would have to spend more money. Also their curtain rails don’t have a drawback string which should be a standard. There curtains are worth the bin they quality is poor for the £87 for one window that I lost. The worst place to buy anything let alone a curtain but the website is very polished which gives a false sense of quality except the products are manufactured at a low budget in another country. Please do not listen to the positive feedback here listen to the negative as it’s the only truth. Where else could you complain about these types of companies I felt I had to write this review as there’s no where else. My advice would be to go to a physical shop after this experience.

20 October 2025
Unprompted review
Rated 5 out of 5 stars

First class customer service

I have had my Roman blinds for quite a while and needed new brackets. I've been in contact and my issue was effortlessly resolved and new brackets are in the post. Customer service was first class. My blinds are still beautiful too.

29 October 2025
Unprompted review
Rated 5 out of 5 stars

Exceptional customer service

Exceptional customer service from Jonathan! After a missed delivery and being told my parcel had been dropped off at a local courier depot, Jonathan went above and beyond to make sure it reached me. He stayed in constant communication, provided regular updates, and followed through until my parcel was safely delivered. Truly outstanding support — thank you, Jonathan!

29 October 2025
Unprompted review
Rated 5 out of 5 stars

Order Problem

There was an error with my order. Within two days of my reporting this error Shanelle contacted me with a superb resolution which blew me away. Mistakes occur, but it’s how a company rectifies the mistake that matters most. In this instance Blinds Direct were exemplary.

29 October 2025
Unprompted review
Rated 5 out of 5 stars
Verified

Blinds

Very easy to order online and there is plenty of guidance and instruction re measuring for your blinds.
Was so pleased with the blinds I received.

28 October 2025
Rated 5 out of 5 stars
Verified

Very helpful

Very helpful in solving a slight problem we had, done everything to rectify it and great customer service from the start. Jonathon has kept us in the loop the whole time and his service has been great.

29 October 2025

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