The order I placed for the DeWalt cordless fan was processed quickly but the given delivery date was failed by Parcelforce as the driver (temp??) was probably suffering from heatstroke!! Still would use them again but not in a heatwave!!
3 July 2026
Reply from Toolden
Thank you for your comments and feedback - I think everyone was in the same position waiting for fans to be delivered in the heatwave! if we can help you with anything else then please let us know.
Member of staff that greeted us was pleasant and told us of the time it would take. We wandered off and called back to wait the last 15mins or so in their reception/waiting area. Being a hot day this was not pleasant as AC is not, or seems, available in this greenhouse!! Neither is water unless you want it in a hot drink. Work completed was good as was the price but I really hope it's a colder day when I go back!!
Used to be good in my area but as the conscientious driver who decided to return to some Eastern European country left the replacements leave a lot to be desired. Similar to some ‘flat out Amazon’ delivery bodies and with an attitude of not wanting to do the job. Here’s an idea, if you don’t like the job then don’t do it, we could all benefit from seeing far less of your bored looking face and bad attitude! As for the tracking app it’s ok but why not give more options on the ‘rate my miserable driver’??
Don’t use them much but if you want to ‘stall’ a payment for a few days using this lot buys you some extra time against the funds being sucked straight out of you debit/credit card. However, when you add money (or think you are) if you choose the bank transfer option it takes around a week to get the money into your PP account, but they say using a debit card to load up PP takes seconds. Not sure about that but don’t do as I did and do the bank transfer way as when you’ve completed the steps there is no real indication that it’s done, so I did it again and now I’m waiting to get the money in so I can get it out of their hands asap!! I doubt I will be dealing with them again to any extent and have to question my sanity!! Oh and the AI chat thing is as expected ‘kin useless!!!
Watch that I waited for was good but could have got it sooner if the person sending out the thing addressed it properly!!
19 March 2026
Reply from The Helicon Watch Company
Hi Rob,
Thank you for your feedback, and we’re genuinely sorry again for the delay caused by the addressing issue. While we’re very pleased to hear you’re happy with the watch itself, we completely understand your frustration regarding the delivery experience.
As a small British family business, we try very hard to make every order perfect, but on this occasion we clearly fell short and we do apologise for that. We did send a small gesture of goodwill to make amends, which we’re glad to hear arrived within 24 hours.
We truly appreciate your patience and your support, and we hope you enjoy wearing your Helicon for many years to come.
Tyres are cheap and so is the service. Fitting centres that don’t want to work with them as they don’t pay well and quick enough. Don’t bother ringing them unless you want to speak with “Alloy” the AI robot who has trouble typing?!!! Not saying avoid (like some) but look around and maybe go with a local firm with real customer service eh!
Helpful when I called to check on a part that my customer needed to fix a keyboard. Sent out same day and did the job. Would use them again but as this job was well out of my remit then I hope not to get involved in such a fiddly thing!!
At the time of writing this I have had a few emails but as for getting the stuff, well that’s not happening any time soon! Why do companies bombard you with requests for feedback when the service, or in my case the product, hasn’t even left the factory?
7 March 2026
Reply from Asgard Secure Steel Storage
Hiya
Sorry about this one, the review is automatically sent out from Trustpilot a day or so after a customer places an order online, it's really aimed at how you found the ordering process, rather than a product review. The product review email follows around 6 months after the order, so a customer can review the product after plenty of use (and hopefully send a few pictures in). Sorry if the Trustpilot review is not super clear on its purpose, but the initial email is just for the ordering process. You are the 3rd customer to comment, so we will have a word with Trustpilot and see what's going on - these requests maybe a little premature. Thanks for the feedback. Andy
I’ve got some extended warranty with this lot, not because they are the cheapest but significantly less expensive than Volvo! Like the car insurance the annual cost doesn’t go down but because things are made to be increased suck it up. On the good side they let you drag out the misery across a year without any interest, just the annual cost chopped into 12 painful instalments! I will probably stick with them until it gets so expensive I will question my sanity!
I use this lot as I refuse to stand in line at Boots waiting for the only assistant to get busy with 20 other people. Delivered pretty quickly by a post person who gives it maximum ramming it through the letterbox!! I suppose the only downside is dealing with my surgery, that’s like shovelling water uphill!
Better option than spending forever waiting with all the other fed-up people at your local chemist! The only downside is they are always asking for feedback but as I did this for them I really doubt this will be the end of it!!
I was very pleased with the service I received when I stayed in The Manor Hospital in Oxford during my procedure. The staff were very attentive and even though my stay was only a day and a bit I did feel that they were looking after me. My surgery was self funded as the NHS were doing the usual job of making people wait forever!! The pre-op was also a better experience than I was used to as well!! Should I have need for any other surgery I would consider The Manor again.
Good product but I feel that the wrong colour (grey against dark grey) got sent. It was sent out quick but when I questioned it via the email contact I had to send another email to get a reply. They just told me that the pictures can have colour discrepancy but that was all. Ok I could have sent it back and started the usual ‘shovelling water uphill’ lark but let’s face it, probably best to put this down to just some bloke asking a question and getting a stock reply with a closed answer. Banging on about your product on YouTube Adrian won’t make me buy another. Nothing wrong with the strap just your Customer service here.
24 September 2025
Reply from Bark and Jack
Hello,
Thank you for taking the time to leave a review. We were a little surprised by your comments, as from our side we responded within two business days to your initial enquiry and offered a return or exchange if you weren’t happy with the strap colour.
You mentioned feeling that our response was a “stock reply,” but we can assure you it wasn’t — it was written personally and specifically for your enquiry. We also reviewed your order and are confident that the correct product was dispatched, and we’ve explained our reasoning for this directly in our email correspondence.
We’ve reached out to you directly to try and resolve this, as we want to ensure every customer has a positive experience with us.
I paid for travel insurance through this lot, didn’t have to use it so it’s a win win for them!
22 March 2025
Reply from AllClear Travel Insurance
Good morning Rob,
We're happy to hear that you didn't need to use your travel insurance! It's great when a trip goes smoothly, and we appreciate you choosing us for your coverage.
I came across SportShoes via an internet search and have made far too many purchases over a short period of time! Everything was delivered correctly picked and very quickly. Order process quick and easy with a number of payment options. I will be checking them again for more bargains, well let’s just say ‘well priced footwear’!! I did have to send a pair back and the replacement was dealt with swiftly. Very good company to do business with.
25 August 2025
Reply from SportsShoes.com
We're happy to hear that you've had a positive experience with our quick order process, various payment options, and speedy delivery. We appreciate you mentioning the swift handling of your replacement. It's great to know you find our footwear well-priced and enjoy doing business with us.
I wish that I had just gone to Swiss Timepieces first! I spent a bit of time speaking with Kieran and distance purchased the watch. Everything he told me about my chosen piece and they way they handle the sale was professional. It was sent out when they said it would be and arrived well packed and with chocolate gifts! (the wife had those!) Should I wish to further indulge these are the people I will go to, no question. If there is a downside it's the fact I would have liked to pay the price on the white hang-tag that the Sub came with!!!:)