Fantastic customer service - thanks Connor! When my original order didn't turn up, due to the courier not delivering, SportsShoes.com (Connor) reacted quickly by sending a replacement via Royal Mail.... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Often, the most telling experience comes when things don't go quite right. My initial order failed to arrive, so I contacted them (using the convenient link in my despatch/tracking info), and filled o... See more
Company replied
A great customer experience all round. Easy website navigation, so finding what I was looking for took no time, and there was a wide range of items to choose from. Clear indication of stock availabili... See more
Company replied
No complaints, delivery was express so got my order delivered within 1-2 working days. Good wide selection of brands and a variety of different models and colours to choose from. It was my birthday re... See more
Company replied
Company details
Written by the company
SportsShoes.com, the UK's number 1 Run, Gym & Hike retailer. We specialise in footwear and apparel for beginner enthusiasts to elite level athletes. Our teams work tirelessly to make our customer experience better and better so people can choose the right shoes and apparel to achieve their fitness goals.
Contact info
SportsShoes.com, The Park, Jubilee Way, BD18 1QG, Bradford, United Kingdom
- +441274 530 530
- customerservice@sportsshoes.com
- www.sportsshoes.com
4.5
Excellent
109K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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Good service
Good products, great prices, easy to order and swift delivery.
Hassle free as it should be.
21 July 2026
Shoes delivered by a smiley driver
Shoes delivered by a smiley driver. They were well packed, and the delivery was very much on time.
20 July 2026
Customer Service is Marvelous…
Customer Service is Marvelous especially by Ella J , made sure the delivery of my shoes was spot on & timely. Shoes received absolutely wonderful. Customer Service team proactive approach tells a lot about commitment & workethic.
23 July 2026
Unprompted review
Great service and fast shipping.
21 July 2026
Very good service
Very good service, super quick delivery. Item exactly as described and size guide very good. Price was excellent and easy to order.
21 July 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Still providing great Yorkshire value for running shoes
Excellent price.
Swift delivery.
Easy returns when a sizing was incorrect (buyers own error)
21 July 2026
Reply from SportsShoes.com
We're so glad to hear you found our pricing excellent and appreciated our swift delivery. We understand that sizing can sometimes be tricky, and we're pleased our returns process was easy for you.
Highly recommended
Great service would highly recommend buying your trainers from here, fantastic returns service too.
21 July 2026
Reply from SportsShoes.com
We're so pleased you received great service and that you'd highly recommend buying trainers from us! It's wonderful to hear you also had a fantastic experience with our returns service.
Great service as always
Great service as always. Chloe even reached out personally to see if I got my order after evri said there would be a delay
23 July 2026
Unprompted review
Reply from SportsShoes.com
We're so glad to hear you consistently receive great service! It's wonderful that our team went the extra mile to ensure your order arrived despite the delay.
Reply from SportsShoes.com
We're so pleased you found our website easy to use, experienced quick delivery, and received excellent aftersales support! Thank you for your positive feedback.
Great service
Great service
My first time ordering from this company and I am pleased with the service and quality of item. I ordered the Hoka Araihi 8 trainers.
20 July 2026
Reply from SportsShoes.com
We're so pleased to hear you had a great first experience with us and that you're happy with the service and the quality of your Hoka Araihi 8 trainers! Thank you for your kind words.
Excellant customer service.
21 July 2026
Reply from SportsShoes.com
Thank you for your positive feedback!
Reply from SportsShoes.com
We are so glad you enjoyed our fast delivery and great service! We appreciate your kind words.
The usual excellent service
As usual easy to order get the trainers I need and quick delivery
20 July 2026
Reply from SportsShoes.com
We're so pleased you found ordering easy, got the trainers you needed, and experienced quick delivery! Thank you for your wonderful feedback.
Reply from SportsShoes.com
We appreciate your positive feedback! We are so pleased you valued our great pricing and swift delivery.
Reply from SportsShoes.com
We appreciate your positive feedback! We are so pleased you valued our great variety and price, and that your order shipped quickly without any problems.
Reply from SportsShoes.com
We appreciate your positive feedback! We are so pleased you valued our excellent service, quick delivery, and great product. Thank you for your review!
Reply from SportsShoes.com
We're happy to hear that our pricing and delivery met your expectations. We appreciate your feedback.
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