Phillip Bailey

Hi Philip,

Thank you for taking the time to share your feedback.

We are incredibly sorry to learn that you have been let down by your experience and that you haven't received your box or a reply to your messages. This is certainly not the level of service we aim to provide, and we completely understand your frustration.

Your box should always arrive safely and in accordance with your instructions. It is a real shame that this wasn't the case for you.

We would love the opportunity to look into this as a matter of priority, investigate what went wrong with your delivery, and ensure you are compensated for the missing box.

To help us find your account and put things right, we have sent you an information request via Trustpilot so we can get in touch with you directly. We hope to hear from you soon so we can resolve this for you.

All the best,
The Oddbox team

Hi Philip,
We're truly sorry to hear about your experience, and we completely understand how disappointing this must have been. Thank you for bringing this to our attention. Please know that we are committed to improving our service to ensure timely deliveries in the future. Your feedback is invaluable in helping us make these improvements. We agree that every delivery driver should represent our company with pride, and we’re sorry this wasn’t your experience.If you’d like us to look into this further, please could you email trustpilot@yodel.co.uk with the full name on the parcel, delivery address with postcode, contact and tracking number, along with a link to the review?Kind regards,
Yodel Team

Good Morning,

Thank you for taking the time to leave a review.

We really appreciate your feedback and are pleased to hear that your cat is also enjoying your purchase.

Have a great day!

The team at GoGroopie

Thank you for your excellent rating as it illustrates your faith in us by being your preferred courier of choice as we continue to be of service to you. Regards, Stephen