Pete

Opening an online account with Tide was really easy and very quick. All of the services are easily accessible once you learn how. Help has always been at hand to guide me through the more difficult stuff and I was even able to get Public Liability insurance through the bank.

I spoke to Toby Dillon at Takepayments today, he was friendly,polite and efficient and resolved my query within minutes.

Quick, efficient and easily understandable.

She was polite and informative. I understood all that she was saying. It was to the point, and only took a couple of minutes just as she said.
good experience all round.

The easy, quick and efficient way that my enquiry was dealt with

Bionic did everything in time for my renewal. they were competitive and informative. I didn't have to think.

Informative monthly contact without being pushy.
The only downside is that when I am is in credit it appears to be impossible to release the funds back to my bank account. I am always in credit and therefore believe that payments should be taken from the credit first and topped up if necessary from my direct debit.

The delivery vehicle appeared outside my front door. I went out to collect my parcel, but sadly the driver had lost it. He said it must have fallen over with the other packages when he was braking hard. To save time unloading everything and reloading again he said that as he continued on his round, when he finds it he would return straight away. He failed to return and the parcel was delivered on the following day.

Good delivery service. Quicker than my previous order.
The product smells divine, and is nicely packaged. I deal for exclusive Christmas gifts.

I have dealt with gtech many times and their service is faultless

I replaced my debit card recently and The Postcode Lottery was, therefor, unable to take my payment. I phoned to remedy the situation and having chosen option 4 of the choices given each time I was cut off after waiting several minutes. I eventually got through and was told that there was nothing they could do to remedy the past situation. So I reluctantly cancelled my subscription. Postcode lottery spends thousands of pounds of our money advertising on TV to attract more income, but sadly very little on customer service.

Very poor experience when trying to collect my item from the store. However, Currys said they accepted that my experience in their store at Marsh Mills Plymouth was unacceptable and promised to refund £30 to my account. A representative of Currys phoned me to get the bank details on the 29th May 2022 and said that the funds would materialize in the account within a couple of days. Despite this the funds have not yet turned up. So, in short, poor performance at the outlet and poor performance at the financial department. I am still waiting.

I bought a TV on line on 23rd May 2022, to be collected from store, (Currys Plymouth) on 24th May 2022.
I went to the store to collect the item, but was told that the shipment had not arrived and I would have to return another day. While I was at the Currys store in Plymouth I noticed that there were no less than eight of the TV's, that I had ordered and paid for, actually on the shop floor. I asked if I could take one of those to save me a return visit, but the manager, Jo, absolutely refused. When I asked why he said, "Company policy, and anyway you might go off and collect the item from somewhere else and then you would have two of them"
I am the customer who has already paid for the goods but your manager Jo inferred that I may be an unscrupulous thief...
He then said I could buy the exact same one from stock now and get a refund, for the one I had already paid for, in due course but that the refund could take 14 days plus. He said I would only be able to have the item from the shop floor after 1900 (7PM) The shop closes at 7PM and there was nobody there to expedite the transaction.
Jo, the so called manager, was the only person in charge at 16.30 on the 24th May 2022 and is clearly unable to manage. Although calm, he was discourteous, and treated me like I was potentially a common thief. Clearly not management material.
for reference my order number was CUR2221127680 and my receipt number was 982394

Ordering was easy and the delivery was prompt. No fuss!!

Arrived on time and in tact. Great machine that does what they say it will.
I will definitely recommend

perfect product, perfect service

Arrived on time just as they said. It went together easily with a little help from a rubber hammer. All Good!!

great telephone advice, great service and product as usual