United Kingdom
Review of Wowcher
Buying the voucher is difficult- with pop up extras confusing
Reply from Wowcher
Thanks for taking the time to leave your review. We really appreciate your feedback and will make sure
it gets passed on to the right team.
Many thanks,
Wowcher Team
Review of Reiss
Review of Mirrors and Glass UK
Great company- easy to order, great quality and value … and quick delivery too.
Good quality product, great communication and a very helpful delivery guy- thank you!
Reply from Mirrors and Glass UK
Hi Maureen,
Thank you very much for the 5 star review, we are pleased you are happy with your made to measure table top and our drivers service.
Kind regards
Julie
(M&G Sales & Support)
Review of Materials Market
Following my previous poor review, materials market customer service reached out to me to find out what had gone wrong- they then did everything they could to fix the situation, including finding an alternative product and fast tracked the delivery. I was not expecting such service, given my relatively small order, and really appreciate how they put things right- thank you.
Reply from Materials Market
Thank you Maureen for your review and for taking the time to speak with me earlier.
I’m very sorry for the experience you had with your first order from Materials Market - and that it wasn’t entirely clear to you how our model works. As an e-commerce marketplace, we do not hold stock ourselves; instead, we work with a network of local suppliers to offer a wider range and competitive pricing. Occasionally, branches may not have a specific item in stock, which can delay order confirmation or, in rare cases, mean we are unable to supply the item at all.
I completely take on board your comment that this wasn’t explicit enough on our website for first-time customers, and I have passed this on to our development team for review.
Regarding your order, we are very sorry for the difficulty in sourcing the product and for the lack of timely updates. We understand how frustrating this must have been, particularly when you had arranged for a joiner to start on a certain date. Clear communication with customers is vital, and I’m sorry we didn’t meet that standard in this instance.
I’m delighted now that after speaking to you - and establishing you would be able to take an an alternative product that still meets your requirements - we have been able to fulfil your order. I am very grateful to you for updating your review accordingly and for your kind comments. It really means a lot to our small team and was a lovely boost at the end of the day! Thank you.
Jo
Customer Support | Materials Market
Review of Denby Pottery
Reply from Denby Pottery
We're very pleased to hear you received excellent service, lovely quality, and great value. Thank you for your positive feedback!
Review of DPD UK
Brilliant service, great communication, on time, friendly/professional driver- no hassles!
Review of Evri
I got an email saying Evri received my parcel on 19th Nov and it would be delivered on 21st - l waited in and it didn’t arrive. I then got an email saying it would be delivered the next working day. Evri work on a Saturday so l waited in - no delivery. I then got an email to say it would be delivered on 24th Nov- l waited in again and once again no delivery. Tonight’s email says it will be delivered tomorrow… but who knows!
Review of Aspinal of London
Beautiful items and great service, as always- thank you.
Review of Blue Light Card
I had some trouble registering online but one email to Louise at customer services got it sorted- thank you.
Reply from Blue Light Card
Hello,
We are delighted to hear you’ve had a great experience with our service. Thank you for your feedback and support!
Polly - Blue Light Card UK
Review of Hyperoptic Full Fibre Broadband
Great service - good connectivity, good communication, good customer service and a great price!
Reply from Hyperoptic Full Fibre Broadband
Thank you for the very kind words!
Review of Evri
Extremely poor and disappointing service- My parcel was out for delivery on Monday 5th July (over a week ago now). l have not received it and have had no further information as to when it will be delivered.
Reply from Evri
Hi, I'm sorry to hear of your poor experience and thank you for taking the time to leave your feedback.
Please be assured that every parcel and every customer is really important to us. If you need help, please visit our contact page at https://www.evri.com/help-and-support/help-centre#/ or call us on 0330 808 5456, leave us your details on a voice message, let us know if you prefer a call back or an email and one of our Customer Services team will be in touch so we can understand what went wrong.
Thank you, Charity
Review of Justmylook
Review of Travelodge
Friendly staff and clean room but very basic.
A double room (for two people has no wardrobe) has six hangers and no drawers or shelves - had to leave clothes on one of the plastic chairs, not ideal when staying more than a night. Rooms are only cleaned every 6 days unless to ask. There are no ‘extras’ at all such as glass/paper cup in bathroom, tissues or a hairdryer. I wouldn’t recommend unless you’re looking for somewhere basic to sleep for a night - not a ‘holiday hotel’.
Review of Karen Millen
I returned a dress on 17/2/25. I hadn’t received my refund so l txt on 25/2/25 and was told it was being processed and to allow until 6/3/25- longer than the ‘up to 14 days’ that was stated. I txt on 6/3/25 to be told to wait another week and get back to them if l still haven’t received it. I questioned this and have not even had a reply from Nikki :(
Reply from Karen Millen
Hello Maureen
Thank you for taking the time to leave a review on your recent experience.
I'm sorry to hear you are still waiting on your refund. I can confirm it is currently pending to be accepted and will reach your original payment method by the 14th March.
Thank you for your patience and take care.
-KM
Review of Thingstodo
Reply from Thingstodo
Thank you for taking the time to review your experience using Wowcher. We are delighted to hear you
are satisfied with our service and will be sure to pass on this feedback!
Many Thanks
LivingSocial
Review of Karen Millen
Great service, l had a query about a return and Saniya replied, looked into it and reassured me very quickly .
Reply from Karen Millen
Hello Maureen
Thank you so much for taking the time to leave a review regarding your recent experience with our brand, we appreciate all feedback to help improve our service.
We are so glad to hear Saniya was prompt and efficient when resolving your query and left this a 5 star experience.
We cannot wait to see you shopping with us again soon. Have a great rest of your week.
KM
Review of Chrysalis Finance
Reply from Chrysalis Finance
Maureen, this is brilliant to hear! We're so proud of our customer service team, and it's great to hear that you found it easy to apply for your pay monthly options with us here ay Chrysalis. Our customer service team aim to ensure you have an outstanding experience with us, and it's great to hear that you had that from us.
Have a lovely rest of your day, Mauren, and thank you for your review.
Many thanks,
Abbey at Chrysalis Finance
Review of Thwifty
I want to give this company a zero. I placed an order that was not delivered. I sent numerous emails asking for an update and did not receive a reply. I then got an email saying l would be receiving a refund- this did not happen and again emails were ignored. I eventually had to contact my bank to raise a fraud dispute. My bank gave me a refund.
Review of Yodel by InPost
Delivery was extremely slow with very poor communication and inaccurate information.
Reply from Yodel by InPost
Hi Maureen, I am sorry to hear that your parcel was delivered late, and you did not get updates for delay. I understand how important it is for your package to arrive on time. I would really like to have a look into this for you. Could you please email trustpilot@yodel.co.uk with the full name on the parcel, delivery address with postcode, contact & tracking number, along with a link to the review? Thank you, Yodel Team.
Review of All Your Appliances
Great customer service- quick to answer telephone and helped with my installation question immediately. Great dishwasher- def value for money.
Delivery was efficient and two well mannered delivery men were on time, with good communication.