Michael James Edwards

United Kingdom

Reviews

Review of Lyca Mobile UK


Rated 1 out of 5 stars

Appalling

Appalling. Tried to get an eSIM for a holiday. Payment said internal network error so I tried a different card, same message. Tried two other cards. Same issue.

Then I received 4 eSIM and charged for everyone. Tried to contact. They couldn’t help without the reference numbers, even though I had the Order numbers, phone numbers and many other numbers.

Don’t trust these people. They are out to
Scam you. Use a different provider.

29 August 2026
Unprompted review

Reply from Lyca Mobile UK

Dear Michael,

We’re very sorry for the payment errors, multiple eSIM orders, and charges you experienced. We understand how frustrating this must have been, especially after trying several payment methods and then receiving four eSIMs.

We also apologise for the difficulty you faced when contacting our support team. Please share the order numbers, transaction details, and any reference numbers available with us so we can review the multiple charges and investigate the matter further.

Best Regards,
Lyca Mobile Review Resolution Team,
trustpilotreview@lycamobile.com

Review of Kolet


Rated 5 out of 5 stars

I’m not very trusting and not usually…

I’m not very trusting and not usually impressed but Kolet gave me seamless data in America. Absolutely fantastic. I saw them on the virgin Atlantic app and took advantage of their 2 days with the flight and then another 15 days.

27 August 2026

Reply from Kolet

Wow, that's great to hear! Your seamless data experience across the 2-day flight and the following 15-day stay in America sounds fantastic. Thanks for giving Kolet a chance, we're thrilled you enjoyed it 🌍📱.

Review of Groupon UK


Rated 5 out of 5 stars

We live in the UK and wanted to buy…

We live in the UK and wanted to buy Whale watching tour tickets. This site offered a great discount for the tours. I needed 3 adults and 1 child but I accidently bought 3 children and 1 adult. Fortunately it was super easy to apply a refund in their automated chat and was done in seconds. I was feeling sick as i thought id wasted my money. In the UK or other sites this might have been an issues but on Groupon.com this was EASY!!! thank you. All sorted and booked now.

24 June 2026
Unprompted review

Review of GYM SETS LTD


Rated 1 out of 5 stars

Samer SIGNEY / Samuel Joseph DANSON

Samer SIGNEY / Samuel Joseph DANSON

Gym sets uk Ltd

Ordered from these pair of highway men last month. No equipment or communication.

My very first Section 75 will be applied today though Lloyds bank plc.

Do not buy from these two. They’ve only been going a couple of years, out of their depth and clearly facing significant issues.

18 December 2025
Unprompted review

Review of UPS UK


Rated 1 out of 5 stars

Extremely poor collection point and…

Extremely poor collection point and deliveries made to the wrong address.

I used to think UPS were a decent company but it is clear things are going wrong for them around here.

My first issue was a parcel i ordered, it was taken to a collection point in Walton Stone where the opening hours were incorrect and the items were stored on a shelf in an old fridge for anyone to take. It took 5 attempts to collect. They were only open during working hours.

My second issue and what highlights how bad they are, we have received someone else's parcel at work. Its meant for another business two streets away.

So awful collection points, incorrect data and incorrect deliveries. All in All, poor. 0/5

19 November 2025
Unprompted review

Reply from UPS UK

Hi Michael. Please accept my apologies for your recent experience with UPS. This isn't the kind of service that we strive to deliver; be sure that we'll take this feedback on board and work to improve our services. We hope that if you use UPS again, it will be a much more positive experience. Kind regards, Laura.

Review of SMARTY


Rated 5 out of 5 stars

Honest value

Honest value. Great for me, especially for the kids with no unexpected charges and EU roaming.

23 May 2025
Unprompted review

Reply from SMARTY

Michael James Edwards,

We're happy to hear our service is a great value for you and your family, especially with no unexpected charges and EU roaming. Thanks for your feedback!

-Nathan

Review of loveholidays UK


Rated 1 out of 5 stars

Don't lock in a price with the low…

Don't lock in a price with the low deposit! If you find a better deal you will have to pay a cancellation charge, you dont just waiver the £5 deposit. I was completely unaware of this and it seems a little shady to me! Thats why I'm rating them 1 star. Not a nice way to do business. Plans change and so do prices. I think they were £100 more for a lesser room. I've booked direct, i've still saved money but had to give love money half the difference to book through the hotel direct.

3 December 2024
Unprompted review

Reply from loveholidays UK

Hi Michael,

Thanks for taking the time to leave a review.

At loveholidays, we understand that each person's dream holiday is unique. That's why we offer you the flexibility to explore our wide range of holiday packages or tailor-make an experience that suits your specific needs with low deposit and payment plan options.

We operate on live systems, prices are subject to change based on availability and other factors. This means that the cost of your booking may vary depending on the time of booking and other external factors. We always strive to provide you with the most accurate and up-to-date information regarding pricing and availability.

Once a booking has been made there are certain parts of it which are non-refundable - such as flights or transfers. If a booking is cancelled there will be cancellation costs incurred which we’ll detail for you, along with a £75/€75 per booking or £25/€25 for hotel-only bookings, which covers the cost of us processing the cancellation.

I'm sorry to learn that you have cancelled your hotel only booking resulting in a £25.00 cancellation fee being applied. Unfortunately the cancellation fees cannot be discounted.

Please check out our dedicated help page here which provides more information on cancelling a booking https://bit.ly/3mUishH.

I do hope the above helps.

With best wishes,

Riley*

Review of Rotary Watches


Rated 5 out of 5 stars

Absolutely top customer service

Absolutely top customer service, above and beyond to another stratosphere!

Retrospectively applied a discount I forgot to apply… first.

Secondly, the presentation box was crushed by DPD. Rotary dispatched me a new one no quibbles and thirdly packed a surprise gift for the wife to enjoy.

I really appreciate the thoughtfulness of this company. They are the Lexus of the watch world. Thank you.

I would recommend buying a watch from this company above all watch companies!

3 November 2024
Unprompted review

Reply from Rotary Watches

Thank you for the excellent review Michael.

Review of Dpd Local


Rated 1 out of 5 stars

DPD Local are a bunch of scammers

DPD Local are a bunch of scammers. Do not trust DPD or DPD Local. I had two phones not delivered in the same week. When the news bad mouth the Royal Mail, remember that they were atleast honest and we should support the Royal Mail and it should be nationalised once again because we can not trust these 3rd party delivery companies - The highway men!

7 July 2023
Unprompted review

Review of DPD UK


Rated 1 out of 5 stars

Lazy driver marked my apple delivery…

Lazy driver marked my apple delivery down as “refused”. This then meant I had to contact apple to arrange a re delivery via a different carrier. It’s now coming via TNT. This has taken me an hour to sort out with apple. Absolutely disgraceful behaviour.

***Update, another phone was attempted again by DPD, never arrived. They’ve never said they were coming, nothing left to say the came, we were in on the date they came as we received a parcel from Garmin/ups on the same day. Told Apple to arrange a return of the second phone that is floating around their depot. NEVER SHOP WITH APPLE/DPD if you get your deliveries from Stoke***

4 July 2023
Unprompted review

Review of Apple

Review of Marks Electrical


Rated 5 out of 5 stars

Absolutely amazing service

Absolutely amazing. Wow just read a review of someone complaining their items have been delivered on a bank holiday..

Our American fridge freezer broke yesterday and at 4pm i placed an order for a new one.

Marks Electrical have just delivered it, less than 24 hours later on a bank holiday weekend. I didn’t think it would come so fast but I’m so glad it has come.

Thanks to the delivery guys for taking away the old one and delivering the new one, they made it look easy.

I can’t recommend this company enough, definitely the best online order and delivery I’ve ever had.

100% I’ll use this company again if choosing between them and another reputable online electrical retailer.

10 April 2023
Unprompted review

Reply from Marks Electrical

Thank you for the 5 Star Review! We really appreciate the positive feedback and thank you for taking the time to leave it!

Kind Regards

Marks Electrical Customer Services Team

Review of Aspire Cycling Cyprus


Rated 5 out of 5 stars

Great Bike Hire

Communication was excellent, the bike drop off to the hotel was superb and so was the information when the bike was dropped off. I would highly recommend!

31 August 2022
Unprompted review

Review of Richer Sounds


Rated 5 out of 5 stars

Incredible service.

A few years ago I purchased some Sonos speakers from Richer Sounds. I’ve purchased sporadically and the other day I thought I’d buy a beam. I could have bought it from anywhere but then I remembered richer sounds because they were a market place seller on amazon. I went directly to purchase from their site instead at around 13:00. It was delivered by DPD at 07:02am.That’s what I call service! Hopefully they will all be there next time I need them.

23 September 2020
Unprompted review

Review of Photobox


Rated 1 out of 5 stars

Don’t trust them at Christmas

Don’t trust them to make anything within a month of Christmas.

22 December 2019
Unprompted review

Reply from Photobox

Hello Michael

Thanks for your Trustpilot review.

I am sorry to hear there were a few errors with your order. We usually do quality check orders before shipping them out however, there are incidents were some are missed.

As you have not added your reference to your review, please can I kindly ask you to get in contact with us using one of our contact methods listed on our contact us FAQ page below, so that we can help.

https://photobox-en.custhelp.com/app/contact_us/

Once again I am really very sorry for the inconvenience caused.

Thanks,

J

Review of CJS CD Keys

Review of TopCashback

Review of BT


Rated 1 out of 5 stars

Continuous billling of cancelled product (Netflix)

This is an honest tip for everyone, don't buy netflix through BT. BT charge me every month for netflix and every Month I tell them to credit my account because I cancelled the service through BT months ago. They never set-up netflix for my account after weeks of trying so I went direct, now BT still won't cancel the account. They are a nightmare. Avoid. I've now written a formal complaint and requested help from ofcom. Failing this I will have to cancel my account and start again.

13 June 2015
Unprompted review