GYM SETS LTD Reviews 

4,693
•
TrustScore 3.5 out of 5

3.6

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Review summary

Created with AI, based on recent reviews

Evaluating 4,202 reviews, most reviewers were somewhat happy with their experience overall. Consumers frequently praise the solid build quality of the fitness gear, noting that packages typically arrive quickly and in reliable condition for home use. Many enthusiastic buyers express strong satisfaction with their purchases, pointing out that the equipment functions wonderfully for daily home workouts and training routines. However, some customers also noted frustrating delivery delays, persistent tracking challenges, and occasionally receiving incomplete orders that were missing essential components. A few other people similarly felt that securing helpful customer service assistance or resolving complex problems involving incorrect shipments took far too long.

What people talk about most

Product

Users describe ambiguous interactions with product, as while some reviewers praised the solid build and quick... See more

Order

Reviewers highlight ambiguous aspects of order experiences, as many customers are pleased with prompt... See more

Delivery service

Clients share ambiguous opinions on delivery service, with many reviewers praising fast shipping, great... See more

Quality

Customers consistently note positive experiences with quality, praising solid builds, stable designs, and... See more

Customer service

Customers had ambiguous experiences with customer service, as some reviewers expressed deep frustration over... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Have seen a lot of negative reviews about this place so just wanted to share my experience to provide a bit of balance. Ordered a dumbbell rack and 5 x sets of dumbbells. Everything arrived within 5 d... See more

Rated 5 out of 5 stars

We received our equipment in a goodtime frame and I'm really happy with the kettlebells we ordered. Good quality and efficient shipping. We will definitely be buying more stuff soon. I would definitel... See more

Rated 5 out of 5 stars

The price of the weights was brilliant so I was a bit worried about the quality but they’re perfect. Delivery came two days after ordering too which I was really pleased with. Will definitely... See more

Rated 5 out of 5 stars

I had a rocky start as my reformer bed arrived very broken, at first I was totally panicked and at a loss. The next day I managed to get in contact with support since my order arrived after 8pm I ha... See more


Company details

  1. Fitness Equipment Store
  2. also in
  3. Fitness and Nutrition Service
  4. Fitness Equipment Wholesaler
  5. Outdoor Sports Store
  6. Sporting Goods Store

Written by the company

GymSets supplies quality home gym equipment at the best possible price, including adjustable and hex dumbbells, kettlebells, benches, racks and more. Helping you build a reliable training setup at home. We know our recent Trustpilot score doesn’t reflect the standard we aim for. We’ve made major improvements across fulfilment and customer support, and we’re committed to putting things right quickly and fairly. If something isn’t right with your order, we will resolve it, whether that means providing an update, arranging a replacement/reshipment, or issuing a refund where appropriate. For the fastest resolution, please contact us directly as we don’t actively monitor Trustpilot for support requests: Email: contact@gymsets.co.uk Phone: +44 1606 668759 Phone lines: Mon–Fri, 9:00am–5:00pm (closed 1:00–1:30pm). If we miss your call, we log every missed call and call you back the same day within opening hours.


Contact info

3.6

Average

TrustScore 3.5 out of 5

5K reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 48% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.6

All reviews

(4,693)

4,129 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

If I could score it 0

If I could score it 0, I would. I've used this company twice now. I had a dreadful experience where I received half my order, across several deliveries, spanning several weeks previously, but having resolved that and seen some positive reviews coming in I decided to give them another shot.

That was a terrible decision and the result has been having to pay for delivery, a processing fee and a return for a product that I cancelled within a minute of ordering by mistake.

Be warned, the prices are attractive but you pay the real price when it comes to quality and customer service.

17 October 2026
Unprompted review
Rated 5 out of 5 stars

Support small businesses!

Excellent customer service from this small independant business. Super happy with our adjustable weights which are perfect. I will be shopping with these guys again.

22 October 2026
Unprompted review
Rated 5 out of 5 stars

Excellent quality and outstanding…

Excellent quality and outstanding customer service! I purchased a 10kg kettlebell from Gym Sets LTD, and I am extremely impressed with the quality. The product is superb, and the customer service was professional, friendly and excellent throughout.

I am very happy with my purchase and will definitely be buying again. Highly recommended!

29 October 2026
Unprompted review
Rated 5 out of 5 stars

Very happy

I was delighted with my order . It arrived quickly and to all my satisfaction. I would not hesitate to feel safe to recommend, anyone to feel free and safe to order . It is a good company , and wants everything perfect before order is sent out . I am very happy

1 November 2026
Unprompted review
Rated 5 out of 5 stars

Love love love it!

Now a very excited owner of a magnificently built studio quality reformer that I hadn't anticipated owning until a couple of weeks ago. Came across GYM SETS website by chance, could hardly believe the price, read many of the reviews, contacted Gym Sets with query, received a very quick and pleasant response and ordered immediately on 25/10. Received reformer on 28th! Did I say I'm thrilled?
Great communication from the company before and after sale, a fantastic price for such a solidly made bit of equipment, a quick deliver, amazingly solid packaging, and did I say I'm thrilled to have my own studio quality reformer?
It's almost identical to the one I've been using at a weekly class and it had never occurred to me I might be in a position to own one so thank you so much GYM SETS for making this fine machine so affordable. I would most certainly recommend the machine and your excellent customer service.

25 October 2026
Unprompted review
Rated 5 out of 5 stars

Great!

Great experience and the best price I could find. Quick and easy delivery too so I would highly recommend!

30 October 2026
Unprompted review
Rated 5 out of 5 stars

Great products, great customer service -partial delivery poor

Ordered a gym mat and 2 sets of resistance bands, most of the resistance bands arrived within 2 days with Amazon, Evri took over a week to deliver the gym matt, without the outstanding band. Initially provided a 2 star review based on poor delivery. Lynjay was very great in getting everything sorted.
The bands and mat are great products.

20 October 2026
Unprompted review
Rated 5 out of 5 stars

I bought 2 sets of dumbells from Gym…

I bought 2 sets of dumbells from Gym Sets limited as the prices were by far the lowest I could find online. I didn't realise the sets would be delivered separately so I contacted there customer services department and they could not been more helpful. It was primarily Ghene who liaised with me and I coilsnt have asked for more! Excellent equipment and service!

4 November 2026
Unprompted review
Rated 5 out of 5 stars

The dumbbells are great and exactly what I was after

The dumbbells are great and exactly what I was after. Are not some cheap alternative, they feel really solid and are the correct weights.
I had a quick question when they arrived and was quickly responded to by Jessa who helped me through the question and their customer service was exceptional.
I can happily recommend this company and products and will be buying from them again.

1 October 2026
Unprompted review
Rated 5 out of 5 stars

Great product

Great product, really well made. Nice customer support after the purchase to check that I am happy with the product.

3 November 2026
Unprompted review
Rated 5 out of 5 stars

Really easy to install

Really easy to install. We used them as an overarching gym floor in an upstairs bedroom. We did still add more solid matts under weights areas as these would dent easily with heavy weights and equipment on them, but as an underfloor they are perfect and look great. Steady to stand on and easy to fit.

3 November 2026
Unprompted review
Rated 5 out of 5 stars

Definitely worth it!

I don’t work out often, ever since my disabilities got so bad I struggled to move. but I’ve been trying to focus on rebuilding my arm muscle recently. I bought a large amount of workout equipment from different brands and I won’t lie I was pretty scared some of them wouldn’t work. My old pull up bar was super faulty (from a different brand) and I’m pretty heavy so I wasn’t sure if the similar items I bought on here would work. Needless to say they have and still are! They were surprisingly affordable and really easy to use/put together. Will definitely be buying from here again. Thanks!!

3 November 2026
Unprompted review
Rated 5 out of 5 stars

These dumbbells are exactly as I'd…

These dumbbells are exactly as I'd hoped they would be.
They appear to be very well made, of excellent appearance, and extremely good value for money.
I really can't find anything negative to say about them.
Oh, and the service and delivery was first rate.

3 November 2026
Unprompted review

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