The selection and purchase was easy. Few issues, I got the sms but no number. I am unable to sign in to the app using my email. The sms/email said I would have to be in UK to activate but the activati... See more
Company replied
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
I have twice asked for clarification of the difference between my 'Credit Balance' and the balance on my eSIM package. When my 'Credit Balance' dropped to zero, I was locked out of my account. I adde... See more
Company replied
I purchased a £5 travel eSIM from Lyca as a pay as you go (rather than monthly option) to use in the UK over a 2 week holiday, so imagine my surprise when getting back to Australia I was billed a mont... See more
Company replied
Poor customer service that is constantly unreachable. There is no free number for customer care that works, so when you have an issue you end up starnded. When you subscribe to a bundle and top up aft... See more
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Company details
Written by the company
Lycamobile’s mission is to connect friends and family around the world. As the world’s biggest international mobile virtual network operator (MVNO), Lycamobile provides low-cost, high-quality data and voice services to over 15 million customers across 23 countries. It is now expanding to offer a broad range of financial and travel services, including Lycamoney and Lycafly, that help people stay in touch across borders. Founded in 2006 and with a turnover of €1.5 billion in 2014, Lycamobile continues to grow rapidly and now welcomes a new customer to its family every two seconds. Lycamobile is available in: Australia, Austria, Belgium, Denmark, France, Germany, Ireland, Italy, Netherlands, Norway, Poland, Portugal, Romania, Spain, Sweden, Switzerland, Hong Kong, the UK, the USA, Ukraine and South Africa.
Contact info
United Kingdom
- www.lycamobile.co.uk
3.0
Average
31K reviews
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Im old and need to talk not get…
Im old and need to talk not get confused with online circular references
6 September 2026
I was out of the country and couldn't…
I was out of the country and couldn't make calls or have internet.
6 September 2026
Good service if your not tech savvy you…
Good service if your not tech savvy you might need some help putting it on your device say YouTube I didn’t use it because didn’t realise sky were giving it to us for free but would use in future
21 July 2026
Good product good prices and user…
Good product good prices and user friendly website and app.
6 September 2026
I’m still using lycamobile service it’s…
I’m still using lycamobile service it’s very very good experience I love it.
5 September 2026
Not getting network I have to reset my…
Not getting network I have to reset my phone to get service still it’s say no service
6 September 2026
Got sent two orders despite one…
Got sent two orders despite one transaction failing. Trying to cancel one order by email no response in 7 days and twice in calling the call centre who can’t seem to help. Really poor after sales customer service.
2 September 2026
Poor communication when needed but ok…
Poor communication when needed but ok at moment .
3 September 2026
You lied the the price
You lied the the price, it was £5.00 and £10.00 was took ok from my account that’s unfair
5 September 2026
It's a good priced network after you…
It's a good priced network after you have managed to get connected especially as you need a network to be able to connect to a network 😀
6 September 2026
I thought lyca was amazing g but after…
I thought lyca was amazing g but after purchasing 20 pound 10 pound 10 pound 20 pound and now 5 pound the operator did not transfer it for a bundle and customer service could help me even though I told them im fleeing domestic violence.
6 September 2026
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