M.Gill

Such an efficient and sympathetic service. You can get an appointment within minutes of booking and the help and advice is second to none, when you're already feeling poorly or vulnerable. Very good value. I would highly recommend

Really incompetent Customer Service, full of excuses and will not come to the table for a resolution. I'll be escalating my complaint to Leitrim Co. Co. Environmental department, as there is no alternative waste collection service for the area and Barna recycling should have their licence revoked based on the amount of negative reviews here. One of the few Companies that don't respond on here, so they clearly couldn't give a damn having the monopoly on waste unmanagement.

Worst Customer service. It's very interesting the reviews here are either 5 or 1, no middle of the road. I had to open a PayPal dispute to get any traction on my multiple emails that were met with 1 liner scant responses.
I'm so disappointed as I always insist on buying local & being from Galway was really excited to support a Galway company.
But they couldn't give a crap about customer service, so why not give a dismal review.
Lucky ye, who gave the 5 star reviews. That was what I was really hoping for.

Great price for Murad products, easy to purchase and easy to redeem

Very impressive service. I went for an eye test, I was taken straight away by a rep who took all my details and carried out some of the more basic eye tests. She created my chart and I was moved to another seating area. Less than 5 minutes passed and the Optician came out to me. She carried out the more comprehensive tests and also made a referral to an Ophthalmologist for me. When I was finished with her, I was brought out to a Sales Rep front of shop, who was very helpful in helping me select glasses. At the end of it all, I was offered a free 3 minute hearing check. A truly impressive seamless experience. Well done Specsavers, Sligo

Pretty much the same experience as others on here. I ordered online and only 1 of 2 packages arrived. I had availed of an Estee Lauder Free gift if you buy 2 products, as I was already purchasing one, I added a second product at €30. Of course the free gift was not available when I notified them of not receiving my 2nd package. They offered me a 'gesture of goodwill' of 500 Advantage points. I have contacted them about 9 times now and getting pretty sick of the 'I'd like to reassure you we take all customer feedback seriously and it is valuable to us.' with zero response to my query. The delivery times are also ridiculously slow. I have just checked my account there and they didn't even bother with their 'gesture of goodwill' so an all out boycott is the only way to go. Shame on you Boots!! Pure greed over Customer Service

I'd like to start by saying I was a massive fan of Dunnes stores and my wardrobe is easily 85% Dunnes but I had the most disappointing and disheartening experience in Dunnes Westside yesterday. I bought a XXL jacket at 18.40 on Saturday, for my Father who is in hospital and was complaining of a chill. It was quicker to buy one in Westside than to go back to my Father's house for one. I took the tag off before I brought it up to his room. We tried on one sleeve and realised the jacket was too small. I returned to Dunnes Westside at 2pm Sunday (less than 20 hours of the purchase time) to change it out for the XXXL. I had the XXL jacket, the removed tag in perfect condition and the receipt. When I went to the Customer service desk I was told I would have to go to Drapery as the tag was removed. Two more Customer Services agents said they would have to get 'herself' to approve. They went out the back and the Manager returned and said they could not accept the exchange as the tag was removed. I explained it's right here, she said it's not on the jacket. I asked about the tag guns they use on the floor, to reattach the tag, she said that's not the point. I said what happens to this XXL jacket now, she said you keep it!!
I was genuinely so flabbergasted. I asked if this is allowed under Consumer Law, she said it absolutely is and to look at the terms on the back of the receipt.
Anyway, that's the last time I'll set foot in a Dunnes or order anything online from them. It may be cutting off my nose to spite my face, but the absolute inconsideration of the Manager to deal with a loyal customer without any discretion was truly despicable.

The Customer service is ridiculous. I was transferred to 4 different numbers, one rep actually gave me a separate number to ring and it ended up being a number for Harvey Norman. Needless to say I didn't receive any Customer service and I ended up hanging up when it keep ringing the 4th Department. What a joke.

Placed a very large order yesterday and it was delivered today. It's my second time using Healthspan and have had both a flawless & excellent experience both times. The quality of their products are second to none so expanded on my supplements this time around. Thank you Healthspan

Update:
In fairness, once I aired my grievances through the LinkedIn link, Kealan, the CEO, was very quick to respond. I was contacted by a Customer service representative a day later who confirmed a full refund would be made. I'm still waiting for it to reach my business account but understand we're in holiday season with alot of Bank Holidays. I chose One4all vouchers in the end. So, yes Clevercards are legit but they really need to invest in making their app & verification process easier & a bit of training to staff, on here, to never ask for personal details on a public forum. Once I see evidence of that, I'll happily change my 1 star review.....

In reply: Why in God's name do you think it acceptable to ask customers to provide their private information on a public forum, against even Trustpilots guidelines.
Why don't you man your own email account and phone number and provide your customers the support they deserve.

As previously stated in my original review and in an email correspondence, I want to cancel the transaction and am perfectly within my rights to do within 14 days without any reason.

Original review:
The authentification process is painful, to say the least. Passed so many proofs of identity, including authentification in a banking app, but tried at least 20 times to provide a selfie after already providing my passport. I have requested to cancel, way too much hassle. I'll get the €1,000 end of year gift elsewhere. Massive handling fees too, €20 for the pleasure of time wasting and just short of €5 in VAT.

Very poor service, no Customer Care, only automated emails saying they aim to respond in 1-2 days for a query sent 23rd May. The few parts of the order that have been received, one was wrong. My order #57479. I can 100% confirm this is not a fake review. Stay clear, not worth the headache. I'm opening a paypal dispute for the items I haven't received.

EDIT POST BEAUTYSHOP.IE REPLY:
I sent you the photos in an email on 23rd May when I raised the issue with you, there is nothing 'clearly' that I will receive the other items when you don't provide tracking or reply to emails, so you should loose the attitude. These are genuine Customer complaints.

I notice all 5 star reviews are for ease of renewal or signing up to them which is basically rating them highly for navigating their website and taking your money.
It's a totally opposite experience should you need to make a claim, it's hard to believe that anyone who had to process a claim with FBD would give them even 1 star (unfortunately no option of zero star with a review).
For this reason, Trustpilot does not give a true reflection of FBD.
Check out all the 1 star reviews!
The Courts in Ireland have over turned numerous FBD underwriting decisions.
On a personal front, my 80 year old Father is living in mobile home for a claim submitted 8 years + ago, so I find it very offensive to see such a high star review!!

*Post initial review comment:
With all due respect, you did not contact me for further information.
Trustpilot contacted me for my case reference number & phone number only!! There was no dialogue box for me to give additional information. As stated above, it is my 80 year old Father's case, not mine. My review is based on my personal experience, being the person who had to rent a house for him over a period of 4+ years until such a time I could no longer afford to do so. Hence, now he lives in a mobile home, right outside our burnt down family home. Here's hoping this week's weather temperatures won't plummet as badly Met Eireann have forecast.

Really woeful!! Stay away at all costs if you value your sanity. Would rather a no star review. I can't understand how they are still allowed to market this non existent 'Service Provider'. Hopefully any new potential Customers will check Trustpilot before getting locked into these Scam artists.

Pretty sure this is a scam, followed the instructions, downloaded the free photo app, ordered prints & paid for them & .............. nothing!! Constantly 'apparently' confirming!! Ye're as useless & probably more fraudulent than my phone provider Eir, who have been ignoring my request for the unlock code 8 weeks ago, after completing my 24 month contract the week previous.

Don't be fooled, there's something suspicious going on here.

No Star if there was the option. There is no Customer Service. I have been trying for 2 days solid by phone, email and the Contact section the website and cannot get through to anyone. I received an automated email saying I might get a reply in 72 hours. This is not acceptable for a Company selling airline flights. They are a joke and Skyscanner should not allow them on their usually reliable platform.

Very poor Customer Service. I cancelled my order on 21st May, they still continued with the delivery, each part of the order delivered separately, I have tried to contact them to collect it, they just don't give a damn. Have opened a dispute on Paypal to deal with them. Don't bother using these guys, there are better places out there.

Really terrible and very upsetting trying to deal with an online faceless service. They cancelled my insurance after 1 month and never answer their phones in an effort to sort it. To add insult to injury, they kept over a quarter of my full years premium. It was the first time in years I hadn't paid monthly direct debit for car insurance but had a small amount of disposable cash so paid the year upfront. GUTTED!! I requested my file from them under Data Protection, as to why they cancelled my policy and they want an additional €25.00 Maximum allowable charge by Data Protection Law = €6.35. Money grabbing tossers!