Dundrum perfume counter server was excellent. Can't remember her name? Zet I think? Began with Z. Excellent service
Company replied
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I ordered two eyeliners along with an eyeliner pencil sharpener. The package arrived in perfect condition and showed no signs of damage or rough handling. However, when I opened it, the sharpene... See more
Company replied
paid for delivery to my home . no issue with delivery however 3 of the five items were damaged. Followed up with emails to customer service and advised only option for refund is to return to store dir... See more
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Very fast delivery. The advent calendar better than I imagined. Excellent products not too much make-up. More creams and serums exactly what I wanted. Only downside is the delivery driver does not not... See more
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Company details
- #26 of 27 best companies in Health and Beauty Shop
- #8 of 8 best companies in Beauty Supply Store
- #6 of 6 best companies in Drug Store
- #3 of 3 best companies in Online Prescription Medication Vendor
- #8 of 9 best companies in Perfume Store
- #16 of 16 best companies in Pharmacy
Written by the company
Boots is Ireland’s leading health and beauty retailer. For over 175 years, we’ve listened, learned and innovated, and continue to challenge ourselves to improve our products and services every day. With over 90 stores ranging from local community pharmacies to large destination health and beauty stores, our purpose is to support our customers and patients through every stage of their lives. We put our customers in control of their health and wellbeing and aim to unlock the beauty in everyone with our unrivalled depth and breadth of product offering. Boots. With you, for life.
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3.9
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2K reviews
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I ordered sets for both birthdays and…
I ordered sets for both birthdays and Christmas and 1 of the lynx set the box had a tear in it
30 August 2026
Reply from Boots Ireland
Hello Karen corless,
Thank you for taking the time to share your feedback. We're sorry to hear that your experience hasn't met your expectations.
We understand how disappointing this can be, and we'd like the opportunity to look into this further for you. If you'd like additional support, or if you remain unhappy with the service you've received, please get in touch with our Customer Care team via our Contact Us page:
https://www.boots.ie/contact-us
Once you've submitted your details, we'll review your concerns and work with you to find the best way forward.
Thank you again for bringing this to our attention. Customer feedback is incredibly valuable in helping us improve the experience we provide.
Kind regards,
Boots Customer Care Ireland
Reply from Boots Ireland
Hey Avril, glad to hear that! Thank you for your feedback. 💙
Kind regards,
Boots Customer Care Ireland
Reply from Boots Ireland
Hello Grainne,
Thank you for your support and for choosing Boots. We appreciate it! 💙
Kind regards,
Boots Customer Care Ireland
Reply from Boots Ireland
Hi Carol De Paor,
Thank you for choosing to shop with Boots and for taking the time to share your feedback. We're delighted to hear about your positive experience! 💙
Kind regards,
Boots Customer Care Ireland
Was a bit tricky
30 August 2026
Reply from Boots Ireland
Hi Tery,
Thank you for taking the time to share your feedback.
We're sorry to hear that your experience didn't fully meet your expectations. Customer feedback is incredibly important to us, as it helps us understand where we're doing well and where we can improve.
If you'd like to discuss your experience further, our Customer Care team would be happy to help. You can contact us via:
https://www.boots.ie/contact-us
Thank you for bringing this to our attention, and we hope to provide you with a better experience in the future.
Kind regards,
Boots Customer Care Ireland
Reply from Boots Ireland
Hi Mrs GIna Naughton,
Thank you for your feedback and for choosing to shop with Boots. Knowing that you've had a great experience means a lot to us, and we look forward to serving you again soon. 💙
Kind regards,
Boots Customer Care Ireland
Delivered on time
28 August 2026
Reply from Boots Ireland
Hi Anna,
Thank you for your feedback and for choosing to shop with Boots. Knowing that you've had a great experience means a lot to us, and we look forward to serving you again soon. 💙
Kind regards,
Boots Customer Care Ireland
Ordered a 5 pack of deodorant but for…
Ordered a 5 pack of deodorant but for some strange reason only 4 deodorants were in the packet , must have been a packaging error .
30 August 2026
Reply from Boots Ireland
Hello customer,
Thank you for taking the time to share your feedback. We're sorry to hear that your experience hasn't met your expectations.
We understand how disappointing this can be, and we'd like the opportunity to look into this further for you. If you'd like additional support, or if you remain unhappy with the service you've received, please get in touch with our Customer Care team via our Contact Us page:
https://www.boots.ie/contact-us
Once you've submitted your details, we'll review your concerns and work with you to find the best way forward.
Thank you again for bringing this to our attention. Customer feedback is incredibly valuable in helping us improve the experience we provide.
Kind regards,
Boots Customer Care Ireland
Reply from Boots Ireland
Hi Marianne O'Gorman,
Thank you for your feedback and for choosing to shop with Boots. Knowing that you've had a great experience means a lot to us, and we look forward to serving you again soon. 💙
Kind regards,
Boots Customer Care Ireland
Amazing service
27 August 2026
Reply from Boots Ireland
Hi customer,
Thank you for choosing to shop with Boots and for taking the time to share your feedback. We're delighted to hear about your positive experience! 💙
Kind regards,
Boots Customer Care Ireland
Excellent service very good deals & I…
Excellent service very good deals & I get an email to say when offers
27 August 2026
Reply from Boots Ireland
Hello Fionnuala Cromer,
Thank you for your support and for choosing Boots. We appreciate it! 💙
Kind regards,
Boots Customer Care Ireland
Love their service ❤️ very fast delivery…
Love their service ❤️ very fast delivery great uou can order from your chair and get delivered 😀
29 August 2026
Reply from Boots Ireland
Hey Mary lynch, glad to hear that! Thank you for your feedback. 💙
Kind regards,
Boots Customer Care Ireland
Everything in stock and delivered ahead…
Everything in stock and delivered ahead of schedule
29 August 2026
Reply from Boots Ireland
Hey customer, glad to hear that! Thank you for your feedback. 💙
Kind regards,
Boots Customer Care Ireland
Reply from Boots Ireland
Hi Sandra Clark,
Thank you for your feedback and for choosing to shop with Boots. Knowing that you've had a great experience means a lot to us, and we look forward to serving you again soon. 💙
Kind regards,
Boots Customer Care Ireland
Happy with my online experience &…
Happy with my online experience & products arrived in tact. However I don’t think I received any points for this purchase and am a senior citizen and thought I was entitled to double points.
28 August 2026
Reply from Boots Ireland
Hello Satisfied Customer,
Thank you for taking the time to leave a review. We're sorry to see it wasn't quite the experience we want every customer to have with Boots.
If you'd like to discuss your feedback further, you can contact us via our Contact Us page: https://www.boots.ie/customer-services/contact-us
Thanks again,
Boots Customer Care Ireland
My order arrived promptly
My order arrived promptly, was as described and well packaged.
28 August 2026
Reply from Boots Ireland
Hey Carmel O'Flynn, glad to hear that! Thank you for your feedback. 💙
Kind regards,
Boots Customer Care Ireland
Everything I ordered was in stock
Everything I ordered was in stock, great deals and points for my Boots card. Very fast delivery.
29 August 2026
Reply from Boots Ireland
Hello Michelle,
Thank you for your support and for choosing Boots. We appreciate it! 💙
Kind regards,
Boots Customer Care Ireland
Reply from Boots Ireland
Hi Danielle,
Thank you for choosing Boots. We look forward to welcoming you again soon. 💙
Kind regards,
Boots Customer Care Ireland
Experience was very good delivery was perfect 👌
Experience was very good delivery service perfect 👌
29 August 2026
Reply from Boots Ireland
Hi Ursula McGuirk,
Thank you for your review. We're sorry to hear that we didn't fully meet your expectations on this occasion.
Should you wish to share any additional details or seek further support, you can contact us via our Contact Us page: https://www.boots.ie/customer-services/contact-us
Thank you again for your feedback.
Kind regards,
Boots Customer Care Ireland
Reply from Boots Ireland
Hi Martina,
Thank you for choosing Boots. We look forward to welcoming you again soon. 💙
Kind regards,
Boots Customer Care Ireland
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