Jay W

Not truly click and collect, ordered items was said would be in stock. Website shows stock, went to collect told we cant have the items off the shelf have to wait for the order to arrive in stock.

Any other company would do the stock there and then. Spoke to a rude customer service agent on the phone who made me feel like the fool for asking a question.

I have been importing cars for over a decade now, but never wanted to touch one that involved the IVA route (under 10yrs old) due to the extra hoops to get it registered. I reached out to MyCarImport to help with this side but unfortunately there was a few small issues along the way.

The main was the IVA service that was offered at being two weeks actually took four weeks, normally I would accept this but I was under time pressure to get the IVA done and when I phoned and booked I had made this clear I wanted it to be done as quick as possible. The two weeks sounded perfect (currently 20days for the public to do a booking)

Once the IVA test was eventually booked the process was quick though, the actual day of testing was good, clean facilities and welcoming staff. Little over a hour and my car had been passed and was ready for registering.

The next issue was a bit of miscommunication which lead to a few emails back and forth, but again MyCarImports dealt professionally with it and a good outcome was had.

I was offered by MyCarImports to register my car as a goodwill gesture for the delay in the IVA test. Now iv registered lots of cars so i know the process well, but MyCarImports offer fast track on this process. Taking it from three weeks (for me) to under 10 days with them. I was happy to have this done and thought it was a very nice gesture from a large company to do this.

They delivered on this promise and in 7 days time i had my new plates and car registered, three days later the V5 arrived all correct.

Even with some of the issues I entailed I would still look at using MyCarImport to do my future IVA tests and this will now allow me to import more newer cars into the UK.

Thank you again for the registering the G350D.

Bought an online product, was emailed to say order cancelled and refunded. This never happened and i have never received my item!

Currys are refusing to refund my money and it has now been a month with no updates.

I will be taking this further if you do not refund my money. Dont think as a big company you can get away with acting like this to customers.

I will never use currys again and would warn anyone else to look at numerous other people who have had similar experiences.

CUR2446388426

Terrible company, last and final time i will use this company. No care for customer, first of all stick you in a hotel in NYC which is housing other immigrants that try your door in the middle of the night. BE WARNED!

Secondly we would like to change the flight home which was booked through TUI. To be told we can’t change this as not part of their flight route, we need to go through insurance. They tie you in as BA or American Airlines will not help you as it was through TUI. Another let down but not surprised after the many other issues using this company.

Also city fees not included in the package price of the holiday, this is included in booking.com but we had no notice of this and had to pay extra on arrival to the hotel.

Only silver lining after this trip will never deal with TUI again!

**REPLY! Overseas support team - useless as well. The person on the phone told us to go through our insurance to change the flight. What sort of help is that? We booked this as a package holiday with YOU! Choosing the flights for us! You should be liable to help with changing flights. I am not asking for it to be free but just give us the option/price to do this. I do hope this review saves other people from being suckered in by a company “who cares”

Two orders both cancelled with no reason why?. Ordered the first, 2hours late unable to fill order, second order took a few days but the same again. Two different types of shoes.

Thats the last time i use this site. Useless company. Get your act together! I would say based on other reviews on here if you are a new customer i would look else where as well.

First umbrella company i have used inside IR35 and no complaints. Payments clearly shown and on time into my account.

Very helpful and easy to deal with, setup my chosen SIPP with ease and even claimed my expense for professional registration fees back which was great help to me.

My partner since 19th Nov has been trying to arrange an appointment to discuss selling her car. Every day we are told someone will call us back and no-one does. Its now the 25th and still no call back.

I have raised a complaint on this matter as the unprofessional behaviour towards her as a customer is downright rude.

Very slow delivery. Slowest i have experienced in a long time. My parcel from China showed up quicker!

Ordered 7th Nov, 2-4days delivery estimate given (Fine chance). Dispatch notice received 14th Nov, finally item arrived on 22nd Nov.

Wont be using again, unhelpful online chat as well when trying to chase where my parcel was.

Good item, grade B but was like new without the original box.

My only concern was the postal packaging. It was inside a standard non-padded envelop with a thin piece of shredded cardboard around it.

Thankfully no damage but a bit of a risk to take with an electronic device.

Had some issues when on holiday with TUI. Issues you wouldn't expect at a four star platinum hotel package.

These issues were cockroaches, interior ceilings collapsing (healthy and safety, narrowly missing us eating), unclean eating areas, 2x single bed instead of a double bed for a couple, power cuts.

The issues were raised with the rep who only showed up once a week. No good when on a 7day holiday. Anyway she was going to get us £500 compensation. Which although is a show of help still not great for a week holiday ruined.

Anyway a voucher showed up for £50 on 1st October after our holiday! A complete mockery of the whole situation. Since then had numerous calls and still nothing has been done. Call centre staff useless and no care at all.

Ordered the wrong part, allowed me to cancel and instant refund. Good communication during the process.

Easy and helpful service. Good price and free extras on booking. Happy day out.

£61 to cancel? For someone to type a few changes on a computer. Complete joke, highest cancellation I have dealt with. Safe to say i will not use in the future.

I would suggest to anyone to check the cancellation fee, much better competitors out there. Cant say much better for their customer service either.

Reply to the thief's: The policy was £100 for 12months and i had it for three months. So it cost me a total of £72ish for three months cover on a 12 month policy. A joke!

No matter how you spin it, it’s unjustified and wrong. Not a service/company i would want to go near ever again.

I will make sure i spread it as far as I can not to use you for insurance. Looking at google reviews as well they seem to be others just as unhappy as me on your cancellation charges.

Great and easy service for sending money to Japan.

I have used OFX for three different transactions and no issues. Quick and easy to use app, great rates compared to others.

Very happy with the service and will continue to use for my purchases

Great price match on a 55” LG OLED, 6yrs warranty and seamless delivery…whats not to like!

Thanks!

Scam! DON’T BUY!

Dont buy people, they will overcharge and set up a recurring subscription service. Its known by the card companies to be a scam.

Very happy with the service provided, gave a better understanding of the property condition and any concerns that need to be rectified.

The report and inspection were done in a timely manner with no delays.

Maybe one point for improvement is items that show damage or need to be repaired to have a picture attached to help describe said damage better.

Great service, the washing machine we ordered was out of stock but instead of just cancelling the order they offered us the next model up free of charge. Good communication and keeping us updated.

Cant complain, arrived today all working no damage all though a little dusty but nothing a damp cloth cant get off. Thanks!

Cancelled my online order and refunded me with no explanation only an email stating i had cancelled it. Was a clearance item with limited stock left in shops.

Had to then rush 30miles to another store that had stock to get the last items before they all sold out.

Great and had the one item no-one else stocked.

Quick service although a little annoying you cant ship to the UK. But used a forwarding agent and just over a week later its arrived, intact and as described. Very happy.