size? Reviews 

36,993
TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Evaluating 3,908 reviews, reviewers had a great experience with this company. Customers frequently praise the store staff for being extremely welcoming, patient, and genuinely knowledgeable, making physical shopping trips truly enjoyable and easy. Consumers also love the impressively fast delivery times, competitive pricing options, and the wide selection of quality trainers readily available on the website. Some reviewers were not happy with order fulfillment issues, mentioning frustrating instances where completely incorrect items or unexpected products were delivered instead. A few people also noted significant delivery delays, unhelpful automated customer support responses, and persistent difficulties when trying to resolve ongoing shipping problems.

What people talk about most

Product

Consumers find product to be positive, highlighting the great value and quality range of items available.... See more

Delivery service

Users describe positive interactions with delivery service, frequently highlighting fast shipping times and... See more

Order

Customers had ambiguous experiences with order processes, reflecting a high level of disagreement. While many... See more

Service

People report positive experiences with service, describing it as easy to use, efficient, warm, and genuinely... See more

Staff

Clients share positive opinions on staff, consistently praising their warm, friendly, and approachable... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Chloe was spectacular. amazing customer service from everyone in store getting different sizes etc. we are tourists and asked for recommendations and Chloe wrote us a big list. She is a delight to hav... See more

Company replied

Rated 5 out of 5 stars

I had a really lovely experience choosing my Salomon hiking shoes. The service was warm, friendly and genuinely helpful. Jude and Chloe took the time to help me find the right pair and made the whole... See more

Company replied

Rated 5 out of 5 stars

Have been shopping at Size Brighton for so many years and rarely give reviews but wanted to shoutout and thank Georgina - always get such great service, goes out of her way to help me put looks togeth... See more

Company replied

Rated 5 out of 5 stars

Enjoy shopping at Size? as usually has the size I'm looking for in trainers or t-shirts & usually reasonably priced too. Always as nice experience all round & quick shipping once order is placed.

Company replied


Company details

  1. Streetwear Store
  2. Clothing Store
  3. Men's Clothing Store
  4. Shoe Store

About size?

Written by the company


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About size?

Back in 2000, our goal was to provide niche footwear and brands to thriving subcultural spots in the UK – London, Manchester & Brighton.

Today, we’re global with more than 25 stores across the UK, Europe and over the Atlantic. It doesn’t just stop here though, size? is where art, music, sport and fashion collide, we curate the latest footwear collections from iconic brands like adidas, ASICS, HOKA, Salomon and many more.

As a brand, we constantly have a finger on the pulse of culture and curate the latest footwear collections, size? exclusives and sought-after collaborations while running projects and events all year round. On top of this, size? access is a free membership that allows you to unlock a number of benefits on our size? launches app, including equal chances of winning draws, early access to exclusive releases and events, birthday perks and much more.

Download size?launches Contact us via Customer Care

Contact info


4.2

Great

TrustScore 4 out of 5

37K reviews

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4.2

All reviews

(36,993)

3,850 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great product

Great product, and a great experience ordering from size as usual👍🏻

6 September 2026
size? logo

Reply from size?

Thanks for the 5 stars, we appreciate your comments about your experience.

As always, we're grateful for you taking the time to write and leave this review for us.

Best wishes,
size? Customer Care Team

Rated 5 out of 5 stars

Very good collections

29 August 2026
size? logo

Reply from size?

Hi,

Thanks for taking the time to give us a 5 star review.

We hope all your future experiences with us are just as good.

Thanks again,
size? Customer Care Team

Rated 5 out of 5 stars

Happy runner .

Needed a pair of hokas in my size couldn’t find them anywhere else at a decent price so was very happy when I found them on your website . Free and quick despatch thank you very much .

30 August 2026
size? logo

Reply from size?

Thanks for giving us 5 stars.

We're happy that you're happy and we appreciate you taking the time to leave us a review.

Best wishes,
size? Customer Care Team

Rated 5 out of 5 stars

My order of Adidas tobacco shoes

My order of Adidas tobacco shoes, both of the orders were delivered within two days and the shoes were in perfect condition. Although the box was a little damaged but the shoes were perfectly fine and genuine. Really appreciate the timely delivery and genuine products. Will definitely buy again and recommend to everyone.

4 September 2026
size? logo

Reply from size?

Hi,

Thank you for giving us a 5 star review.

We hope that each and every experience you have with us is as positive as this one.

Kind regards,
size? Customer Care Team

Rated 5 out of 5 stars

Very good

Used size several times now and have never had an issue, easy returns if needed. Always quick delivery. Would recommend

25 August 2026
size? logo

Reply from size?

Hi,

Thank you for giving us a 5 star review.

We hope that each and every experience you have with us is as positive as this one.

Kind regards,
size? Customer Care Team

Rated 4 out of 5 stars

Great service from Ella

Ella at Size? Nottingham branch was very helpful, polite & patient with me as I tried on x4 pairs of sneakers. Ella assisted me with ordering x1 pair Adidas sneakers from the website (in my size) to be delivered to the shop, then I purchased my 2nd pair New Balance and new laces. Very good retail assistant, great customer service

5 September 2026
Unprompted review
size? logo

Reply from size?

Thank you for the 4 star rating.

We appreciate your review and we're glad you found our service helpful.

If there's anything else we can support with please don't hesitate to reach out.

Thanks,
size? Customer Care Team

Rated 5 out of 5 stars

very nice man

very nice man

5 September 2026
Unprompted review
size? logo

Reply from size?

Hi,

Thank you for choosing to shop with us and for taking the time to leave us a 5 star review; we really appreciate it.

If we can help you with anything in the future, please don't hesitate to get in touch.

Kind regards,
size? Customer Care Team

Rated 5 out of 5 stars

I had a great experience in-store…

I had a great experience in-store today. I was served by Josh who was super helpful, friendly and an all-round top guy!

5 September 2026
Unprompted review
size? logo

Reply from size?

Thanks for the 5 stars, we appreciate your comments about your experience.

As always, we're grateful for you taking the time to write and leave this review for us.

Best wishes,
size? Customer Care Team

Rated 5 out of 5 stars

Lovey shopping experience

Lovey shopping experience, very helpful staff. Lucy in particular helped me find my new pair of shoes and gave useful advice about sizing. Would highly recommend the Liverpool store.

5 September 2026
Unprompted review
size? logo

Reply from size?

Thanks for the 5 stars, we appreciate your comments about your experience.

As always, we're grateful for you taking the time to write and leave this review for us.

Best wishes,
size? Customer Care Team

Rated 5 out of 5 stars

Calum was super useful in making…

Calum was super useful in making decision on salamons, made decision a lot easier.

5 September 2026
Unprompted review
size? logo

Reply from size?

Hi,

Thank you for choosing to shop with us and for taking the time to leave us a 5 star review; we really appreciate it.

If we can help you with anything in the future, please don't hesitate to get in touch.

Kind regards,
size? Customer Care Team

Rated 5 out of 5 stars

Pablo best service I’m really polite…

Pablo best service I’m really polite and easy to talk to

5 September 2026
Unprompted review
size? logo

Reply from size?

Hello,

We're always trying to better the service that we offer, so it's great to see that you gave us top marks.

If there's anything else we can help with please do get in touch.

Thanks again for the review,
size? Customer Care Team

Rated 5 out of 5 stars

Free delivery to shop

Great experience delivered on time.
Will be shopping with size again.

29 August 2026
size? logo

Reply from size?

Thanks for the 5 stars, we appreciate your comments about your experience.

As always, we're grateful for you taking the time to write and leave this review for us.

Best wishes,
size? Customer Care Team

Rated 5 out of 5 stars

Very good experience

Very good experience. Ordered first time. On time delivery. Good price and nice collection overall.

29 August 2026
size? logo

Reply from size?

Thanks for the 5 stars, we appreciate your comments about your experience.

As always, we're grateful for you taking the time to write and leave this review for us.

Best wishes,
size? Customer Care Team

Rated 5 out of 5 stars

Good selection covering all styles and…

Good selection covering all styles and age groups. A in store and online shopper both hassle free and very good service.

5 September 2026
size? logo

Reply from size?

Hi,

Thanks for taking the time to give us a 5 star review.

We hope all your future experiences with us are just as good.

Thanks again,
size? Customer Care Team

Rated 1 out of 5 stars

Awful customer service and stole my money

Be careful! I purchased 3 pairs of shoes, and returned 2 in the same package. They refunded me for 1 pair but not the other and are refusing to respond to my emails. Their phone line does not work and PayPal will not help me. Only purchase if you know you will keep the items, they scammed me of my money and their customer service is atrocious. Do not buy from the unless they are only seller available, and even then be very wary.

24 July 2026
Unprompted review
size? logo

Reply from size?

Hey Alexandrina,

I'm really sorry to hear about your experience with your return – I can completely understand your frustration, and I want to help sort this out for you straight away.

It sounds like there's been a mix-up with processing the refund for the second pair of shoes you returned. I'd like to look into this personally and get it resolved for you. To do this properly, I'll need to access your order details and check what's happened with your return.

Could you please get in touch with us directly? You can call us on 0161 393 7063 – we're available Monday to Friday from 08:00-19:00 and Saturday to Sunday from 09:00-18:00. Alternatively, you can reach us through our webform at https://www.size.co.uk/customer-service/contact/, and we'll investigate this immediately.

Once we have your details, we'll get to the bottom of what's happened with your missing refund and make sure this is put right.

Thanks,
Jimmy,
size? Customer Care.

Rated 5 out of 5 stars

Amazing customer service

Pablo made my experience so easy. He was incredibly helpful and thought about the customer through out - a true credit to this company. I will definitely be back.

4 September 2026
Unprompted review
size? logo

Reply from size?

Thanks for the 5 stars, we appreciate your comments about your experience.

As always, we're grateful for you taking the time to write and leave this review for us.

Best wishes,
size? Customer Care Team

Rated 5 out of 5 stars

Very friendly and informative staff

4 September 2026
Unprompted review
size? logo

Reply from size?

Thanks for the top marks.

We're pleased to hear we made a good impression. We hope you choose to shop with us again soon.

Thanks again for reviewing us,
size? Customer Care Team

Rated 5 out of 5 stars

The Unexpected availability of the XT-6 that we were looking for.

We checked several stores for the Salomon XT-6, but none had our size in stock. Giving up, we started walking to the bus station to head home. On the way, we happened to pass by SIZE? and decided to pop in without expecting much—assuming our size would be sold out there too. To our surprise, they had multiple colourways available, including the Black Coffee/Bitter Chocolate, and plenty of sizes in stock! I ended up asking for a discount, and luckily, the Mahogany Rose/Earth Brown/Flamingo Pink colorway was 20% off (compared to just 10% elsewhere). I bought them on the spot! Maybe that’s why the store is named SIZE?—they actually have the sizes everyone is looking for. Special mention to Calum for his assistance in finding the perfect size for us. :)

4 September 2026
Unprompted review
size? logo

Reply from size?

Hi,

Thank you for choosing to shop with us and for taking the time to leave us a 5 star review; we really appreciate it.

If we can help you with anything in the future, please don't hesitate to get in touch.

Kind regards,
size? Customer Care Team

Rated 5 out of 5 stars

Great Experience

Lucy was lovely, made deciding what to get so easy and stress-free!

4 September 2026
Unprompted review
size? logo

Reply from size?

Thanks for the 5 stars, we appreciate your comments about your experience.

As always, we're grateful for you taking the time to write and leave this review for us.

Best wishes,
size? Customer Care Team

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