Avoidable Mistakes and Unnecessary Expense
I purchased a complete door assembly for my Caple wine cooler, but the product description was inadequate. Under the “Which model?” section, it simply stated “Fits Caple models,” which gives the impression that there are very few variations. Unfortunately, the part supplied was incorrect.
After further communication , the correct part has now been identified , which I have now had to order at significant additional cost and with an estimated eight-week lead time.
To add to the frustration, I promptly returned the incorrect part. The tracking confirmed it had been successfully delivered, but after four days I had received no acknowledgement or update regarding my refund. Having already paid for the replacement part, I was left out of pocket after effectively paying for two door assemblies. It was disappointing that I had to chase the company to obtain a refund.
At the time of writing, I am still waiting for any meaningful update on my second order beyond the automatic confirmation email. The order status simply states “Out of stock,” with no indication of when the part is expected to be available.
Reply from BuySpares.co.uk