TS

TP surfer

United Kingdom

Reviews

Review of BuySpares.co.uk


Rated 3 out of 5 stars

Avoidable Mistakes and Unnecessary Expense

I purchased a complete door assembly for my Caple wine cooler, but the product description was inadequate. Under the “Which model?” section, it simply stated “Fits Caple models,” which gives the impression that there are very few variations. Unfortunately, the part supplied was incorrect.

After further communication , the correct part has now been identified , which I have now had to order at significant additional cost and with an estimated eight-week lead time.

To add to the frustration, I promptly returned the incorrect part. The tracking confirmed it had been successfully delivered, but after four days I had received no acknowledgement or update regarding my refund. Having already paid for the replacement part, I was left out of pocket after effectively paying for two door assemblies. It was disappointing that I had to chase the company to obtain a refund.

At the time of writing, I am still waiting for any meaningful update on my second order beyond the automatic confirmation email. The order status simply states “Out of stock,” with no indication of when the part is expected to be available.

11 July 2026
Unprompted review

Reply from BuySpares.co.uk

Dear Customer,

Thank you for your review.

We are sorry to hear of the issues experienced.

At BuySpares we are always looking to improve our services. We are very grateful you have taken the time to provide your feedback.

Your comments have been passed to the relevant department and is something we are to investigate internally.

Please accept our apologies for the inconvenience caused.

Kind regards,
The BuySpares Team

Review of UKRadiators.com


Rated 4 out of 5 stars

Easy returns

I purchased a radiator along with some valves, choosing both 10mm and 15mm versions to cover my installation options. However, what I actually received were two identical 15mm valves, with one simply including a reducer.

If this had been made clear in the product description, I could have purchased just the 15mm valves and a low-cost reducer instead of paying for two separate valve sets. Better product information would have avoided this unnecessary expense.

However returns were free and refund processed promptly . The rad itself was excellent and a good price

30 June 2026

Reply from UKRadiators.com

Hi,

We appreciate you taking the time to share your experience with us. We understand your frustration regarding the valve sizing and the clarity of our product descriptions. We continually review our product information to ensure such details are transparent and help customers make informed decisions. We are glad to hear that the return process was smooth and that you were pleased with the radiator itself. Your feedback is invaluable as we continuously strive to improve our service and product offerings.

Warm regards
UK Radiators Team

Review of National Office Furniture Supplies


Rated 5 out of 5 stars

a good qulity item

Order #1000110125 for an American Light Oak Under Desk Mobile Pedestal. This was despatched promptly , very well packaged and is a good quality item.

This is my third order from here, I do recomend

7 June 2026

Review of PerfectDraft


Rated 5 out of 5 stars

Excellent experience

Excellent experience and I particularly liked that you allow the Courier to leave parcels safe as I an rarely home during the day

24 June 2026
Unprompted review

Review of Webroot


Rated 4 out of 5 stars

It’s the best

I have been using Webroot for as long as I can remember, and I still consider it an excellent antivirus program. One of the things I appreciate most is its lightweight, minimalist design, which provides strong protection without slowing down my computer or getting in the way.

The only criticism I have is the recent appearance of occasional pop-up notifications highlighting issues such as junk files and suggesting the purchase of additional add-on products to resolve them. In my view, this moves away from the simplicity that has always been one of Webroot’s greatest strengths and feels like a step in the wrong direction.

Overall, however, I remain very satisfied with Webroot and would happily recommend it

23 June 2026

Reply from Webroot

Thank you for the thoughtful and detailed review. We’re glad you’ve continued to value Webroot’s lightweight design and strong protection over the years—that simplicity and performance are core to what we aim to deliver.

We understand your concerns about recent pop‑up notifications and appreciate you sharing that feedback. It’s important to us to strike the right balance between keeping customers informed and maintaining the clean, unobtrusive experience you’ve come to expect.

We truly appreciate your continued trust and recommendation.

Review of Boots


Rated 5 out of 5 stars

A good experence

My order of boots Suncare products was acurate and arrived well packed in good time

12 June 2026

Reply from Boots

Thank you for taking the time to leave a review. It is great to hear that you have had a positive experience with us. We want every customer to feel supported and cared for, and it means a lot to know that we have been able to help.

If there is anything more we can do for you, or if you have any questions in the future, we are here to help.

You can reach us through our Contact Us page on the Boots.com website, where you can send your details through the webform.

If you would prefer to speak with someone, you can open the Further help section on that page to find the right contact number for your query.

Thank you again for sharing your experience with us.

Review of BEERWULF.com ®


Rated 1 out of 5 stars

Parcels cannot be left safe

I am increasingly frustrated by the decision of beerwulf not allowing the deliveries to be left safe.
I am rarely at home during the daytime and it’s proving very difficult to receive my orders.

I don't have this problem with perfect draft, as they have recognised that although it's Alchol, its supplied in keg form so not readily accessible without being installed in a machine

17 June 2026
Unprompted review

Reply from BEERWULF.com ®

Dear Customer,

Thank you for taking the time to share your feedback, and we’re sorry to hear about the frustration you’ve experienced with receiving your orders. We completely understand how inconvenient it can be when delivery timing does not align with your availability.

As we sell alcoholic products, unfortunately we are unable to allow parcels to be left in safe places or unattended locations. This is in place to ensure compliance with delivery regulations and to make sure orders are delivered securely and responsibly.

We appreciate that this can make deliveries more challenging for some customers, and we’re sorry for the inconvenience this has caused.

Your feedback is important to us, and we have shared it internally as we continue looking at ways to improve the customer experience.

Kind regards,
The Beerwulf Team

Review of DPD UK

Review of National Office Furniture Supplies


Rated 5 out of 5 stars

a good qulity item

Order #1000110125 for an American Light Oak Under Desk Mobile Pedestal. This was despatched promptly , very well packaged and is a good quality item.

This is my third order from here, I do recomend

9 June 2026
Unprompted review

Review of Rhinokey


Rated 3 out of 5 stars

Useful Card Tracker with Some Limitation

I find these Rhino cards useful for certain applications. For example, they fit neatly inside an Amazon Kindle, passport holder, or wallet where a standard tracker would be too bulky.

However, their tracking range is fairly limited, likely due to the low-power Bluetooth signal used to conserve battery life. The quoted battery life of around five months is also a drawback when compared with Apple’s AirTag, which uses a replaceable coin-cell battery that can typically last 12 months or more.

That said, I still find them very useful in situations where a slim, card-style tracker is the only practical option.

5 June 2026
Unprompted review

Reply from Rhinokey

Thank you for your balanced and thoughtful review. We're pleased to hear that you've found the Rhinokey Smartcards useful for applications where traditional trackers aren't practical, such as wallets, passport holders, and Kindle covers. Creating a slim, discreet tracking solution without compromising everyday usability was one of our main goals.

We also appreciate your feedback regarding range and battery life. Designing a tracker that remains ultra-thin and rechargeable entails different engineering trade-offs than designing larger trackers that use replaceable batteries. Many customers appreciate the convenience of not having to replace batteries, while still benefiting from a compact form factor that fits where other trackers cannot.

We're delighted that you continue to find the Smartcards valuable for the situations they were specifically designed for. Thank you for sharing your experience and for choosing Rhinokey!

Review of Fantasyleather


Rated 2 out of 5 stars

A reasonable product but experience let…

A reasonable product, nothing special in all honesty, but experience let down by excessive postage charges. Charged £11.00 postage for a UK mainland address, even though website said free Uk Shipping. It was sent at a fraction of this too, just £3.55 which makes it even harder to justify

20 May 2026
Unprompted review

Review of Plastor Limited

Review of Evri


Rated 1 out of 5 stars

Same old story

I was expecting an Amazon parcel today, but it never arrived. As soon as I saw it was being handled by Evri, it unfortunately confirmed my expectations.

In my experience, the service continues to fall well below standard, and the company’s reputation speaks for itself.

Please don’t respond with a generic, automated reply—it doesn’t address the issue or restore confidence.

I genuinely wish retailers would stop using this courier. Given the choice, I would never select Evri again. Lesson learned.

3 May 2026
Unprompted review

Reply from Evri

Hi, I'm sorry to hear of your poor experience and thank you for taking the time to leave your feedback.
Please be assured that every parcel and every customer is really important to us. If you need help, please visit our contact page at https://www.evri.com/help-and-support/help-centre#/ or call us on 0330 808 5456, leave us your details on a voice message, let us know if you prefer a call back or an email and one of our Customer Services team will be in touch so we can understand what went wrong.
Thank you, Charity

Review of ITS


Rated 5 out of 5 stars

Would use again.

I ordered a Bosch GDR 12V-105 12V Impact Driver which was absolutely fine. Easy to-use website, competitive price, and well packaged. Arrived in good time and exactly as described. I'm getting inundated with emails from ITS now, so will need to change my preferences, but otherwise I would use again.

28 April 2026

Reply from ITS

Hi,

Thank you for your feedback and for sharing your positive experience with your recent order. I'm glad to hear everything arrived as expected.

Regarding the emails, you can update your preferences or unsubscribe from marketing emails by clicking the 'unsubscribe' link at the bottom of any ITS email, or by letting me know if you'd like me to update your preferences for you.

If you need any further help, just let me know.

Review of Funky Leisure


Rated 5 out of 5 stars

Would use again

I ordered a set of pans. Easy-to-use website, competitive price, and well packaged. Arrived in good time and exactly as described. Would use again.

20 April 2026

Review of Syndicate Tool


Rated 5 out of 5 stars

Great app

I use the syndicate tool set up by a colleage for the National Lottery. Seems very good, easy to use and transparent

18 January 2026

Reply from Syndicate Tool

Thanks for the kind review! We’re grateful for your support.

Review of See Tickets by Eventim


Rated 5 out of 5 stars

Smooth purchase

I normally buy direct from the event venue wherever possible .
However I ended up placing an order with Eventim and seems absolutely fine
If you are buying high-demand tickets or want the security of a verified digital app-based ticket, Eventim offers that infrastructure

10 April 2026

Review of Toolstation


Rated 5 out of 5 stars

Need a branch at Preston Farm

Always a good experience with Toolstation at Stockton and Thornaby, although I wish they woud open a branch in the Preston Farm business park industrial estate area I think it woud do really well

18 April 2026

Reply from Toolstation

We're glad to hear you consistently have good experiences with us! We appreciate your suggestion for a new branch location; we'll definitely consider it.

Kind regards

Alysha

Review of Analogue Wonderland

Review of Coffee Friend


Rated 5 out of 5 stars

Order updates slow but very good as described

I ordered a milk carafe for my De’Longhi PrimaDonna Aromatic last week. The stated delivery time is 2–4 weeks, which I fully understand and I’m still well within that window. However, aside from the automated order and payment confirmation, I’ve had no further communication.

I would have appreciated an update confirming the order had been placed with the supplier, along with a clearer indication of expected timescales. At present, I’m not feeling particularly confident, but I’ll update this review once I know the outcome.

I utimately recieved the item about 4 weeks after ordering and to be fair its absolutely as described

16 April 2026

Reply from Coffee Friend

Thank you for your feedback, and we truly appreciate your patience.

We apologise for the lack of communication regarding your order and understand how important it is to stay informed.

We will ensure to improve our updates in the future so that you feel more confident throughout the process.

If you have any questions in the meantime, please don’t hesitate to reach out.

Kind Regards,
Emilia