See Tickets by Eventim Reviews 111,386

TrustScore 4.5 out of 5

4.3

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews.

Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers appreciate the straightforward and intuitive online process for purchasing tickets. Many found the website easy to use, especially when compared to other platforms. Consumers also value the clear guidance provided throughout the booking, and the smooth countdown process leading up to ticket availability. People highlight the convenience of receiving informative email communications and timely reminders about upcoming events. However, some reviewers expressed mixed feelings regarding certain aspects of the booking process, contact methods and website navigation. Some users found the process of entering their date of birth cumbersome, suggesting a typing option instead of scrolling. A few customers reported issues with payment processing and website glitches, while others mentioned difficulties in finding adjacent seats.

Based on these reviews

Rated 4 out of 5 stars
Verified

super easy to use the website, i did it through wagestream from my work so i got a discount. i added the tickets to my phone wallet but couldn't see them in the app so i got quite scared that they wer... See more

Rated 4 out of 5 stars
Verified

Happy with SeeTickets But please extend the timeout timer! Between resetting password because using Seetickets in Eventim, getting a code, getting another code if using Paypal, and filling the pu... See more

Rated 4 out of 5 stars
Verified

I find See tickets very accessible, I prefer it over some of the other platforms and do try to use this one where tickets are available. But the date of birth box is a pain to fill in, please allow it... See more

Rated 4 out of 5 stars
Verified

My first time booking tickets online. Got timed out first time trying to scroll back to register my date of birth. This could be made easier by letting customers just type it in.

Rated 3 out of 5 stars
Verified

The intelligence squared event for Graham Dixon's 'Vermeer - A life lost and found' was formidable - five stars-worthy! The reason why i'm cutting two stars is that this particular event *onl... See more

Rated 5 out of 5 stars
Verified

Clear simple guidance, especially useful when you’re as I.T literate as a cat flap. Shocked myself when I managed to successfully download the tickets. Such a useful tip about transporting tickets to... See more

Rated 5 out of 5 stars
Verified

Used See tickets to order our Boyzone tickets for next June! Was easy site to access showing map of seating plan so I was able to choose exactly where I wanted to sit and got top seats at a much cheap... See more

Rated 5 out of 5 stars

I had an issue with my account on the day I was going to see John Bishop in Cardiff and I couldn't access my tickets (my fault for having two email addresses!). I was worried as there was no telephone... See more

Rated 3 out of 5 stars
Verified

I'm sure it's great for the tickets seller but it's all a bit of a faff for the user. It doesn't talk to Google at all so every thing has to entered from scratch including your address twice. Migh... See more

Rated 3 out of 5 stars
Verified

Queued for half an hour which I thought was good on the grand scheme of things. However website was flipping frustrating taking me to hotel packages, several times, when I only wanted tickets. Also al... See more

Rated 5 out of 5 stars
Verified

Got tickets for a recent theatre visit, in Hull, as a present for my wife, also at the lovely Darlington Hippodrome theatre too. Hull,s theatre excellent btw! And tickets were there, straight away,... See more

Rated 3 out of 5 stars
Verified

there is nothing to make it clear how you link the ticketsto the Waltham forest poetry competition. i sent an email directly to WF poetry competition but had nothing to show I've paid.I'm just hopin... See more

Rated 5 out of 5 stars
Verified

Easy to use booking page, gives you plenty of time to choose tickets, choose seats, pay and complete your transaction. Holds the tickets for you while you enter details. Paying is easy, bit painful... See more

Rated 5 out of 5 stars
Verified

See Tickets has improved greatly over the years and feels more reliable in providing tickets at face value. I recently purchased two tickets to a show at Shepherds Bush Empire and was pleased with the... See more

Rated 3 out of 5 stars
Verified

Registration was a bit clunky and I ended up typing in the same information more than once. As for scrolling back 68 years to key in my date of birth - forget it ! I'm more than capable, given the... See more

Rated 5 out of 5 stars
Verified

perhaps a little more time for us oldies as got timed out first try , glad I managed to get them so looking forward to next year 2026

Rated 3 out of 5 stars
Verified

Every thing was going well and then it shut down on me. Found it difficult to get back in. Had to start all over again .Emailed company for support eventually managed to finish booking.

Rated 5 out of 5 stars
Verified

First time we have used this App and found it really easy to get tickets, we will definitely be using this app in the future to buy many more

Rated 4 out of 5 stars
Verified

A very good service, provided tickets at a good price with only a small admin fee. The QR codes worked fine at the venue. But, watch out for 'discount/cash back' adverts which actually cost more... See more

Rated 3 out of 5 stars
Verified

Frustrating navigating on-line help when a call with a human would have quickly sorted. When I eventually found the right link, the response was quick & able to resolve.

Rated 4 out of 5 stars
Verified

Accessing the ticket pre sale was very quick. It was a little bit more complicated once i was able to try and buy tickets, as there was not a lot of time to do this and on a couple of occasions once... See more

Rated 5 out of 5 stars
Verified

I used the See Tickets site to access a pre-sale of tickets for Katherine Priddy. It was a little frustrating that the pre-op code link was not available at first for my venue in Norwich. This was fix... See more

Rated 5 out of 5 stars
Verified

Amazed that I got straight onto the site just before the tickets should have been available and they were available for sale immediately after the 1000 deadline. I got my two tickets within 2 minutes... See more

Rated 5 out of 5 stars
Verified

My experience today was great, been trying for a while to get Luke combs ticket with no success, tried ur site for the first time and got them so one happy lady

Rated 4 out of 5 stars
Verified

The booking and printing of tickets was a simple operation at home, although users of the app should be reminded that there may not be signal at all venues (e.g. 2 floors underground).

Rated 5 out of 5 stars
Verified

Experience was so easy. I had real problems trying to get my daughter tickets to see Dave. 02 wouldn’t even let me access the site, problems on ticket master. Then I tried See, it was a breeze, best o... See more

Rated 5 out of 5 stars
Verified

So much better than Ticketmaster ever will be. See tickets are a joy to buy concert tickets from. Electronic or physical tickets and VIP,

Rated 3 out of 5 stars
Verified

I think I bought 2 tickets but in different aisles & seats. I sent message to yourselves but never got a reply. So im wondering why I could only buy one ticket & not two next to each other?

Rated 5 out of 5 stars
Verified

So pleased to get tickets as it we love bastille and we were gutted at first as we could not get tickets , massive thankyou looking forward to it

Rated 5 out of 5 stars
Verified

A straightforward experience. The price for the tickets was upfront, with useful suggestions for somewhere stay if required. Payment was equally simple, the tickets were sent direct to my e-mai... See more

Rated 5 out of 5 stars
Verified

Even though See tickets are now by Eventim it was a smooth process. If you haven't logged in since they changed their name you need to request to change your password, but it is easy to do. It was jus... See more

Rated 5 out of 5 stars
Verified

I've always had a great customer experience with See Tickets. The email communications are always fully informative and convenient. The additional emails are also welcome as I have not missed gigs t... See more

Rated 3 out of 5 stars
Verified

Tickets sent straight to email, but somehow my Prodigy tickets for next April are in the see tickets wallet which never loads, so wether i have those or not is anybody's guess

Rated 3 out of 5 stars
Verified

I was asked for far too much personal information which is not relevant to me buying a ticket for a show. Why is it so important to get my date of birth and why is this not something that is optional?... See more

Rated 5 out of 5 stars
Verified

This was so easy - I tried through a competitor multiple times and it was clunky and useless. See tickets all the way moving forward!

Rated 5 out of 5 stars
Verified

Very easy to use website, had no issue buying tickets - no prolonged lags or the site being slow due to volume.

Rated 5 out of 5 stars
Verified

It was good to see that the countdown went smoothly and the website didn't hang once the time was up. Then the process of booking was easy and straightforward. A positive experience.

Rated 3 out of 5 stars
Verified

I am not very quick using my phone to jump back and when I authorised my payment the tickets were no longer available

Rated 4 out of 5 stars
Verified

First time I have See Tickets and it was easy to buy them online, the tickets came within 10 days of purchase, I would probably use again :-)

Rated 5 out of 5 stars
Verified

First time in using them for booking tickets but the online process was easy and intuitive. Email with tickets arrived soon after.

Rated 4 out of 5 stars
Verified

bit annoying that i couldnt edit my card number and has to redo the whole card while buying tickets but its alright

Rated 5 out of 5 stars
Verified

Really pleased with the ease of getting tickets originally had been trying on Ticketmaster but had no end of problems & gave up, but See Tickets I logged straight into my account, picked & paid for ti... See more

Rated 5 out of 5 stars
Verified

Easy to use website, tickets arrived a couple of days later. So much better than the larger companies.

Rated 5 out of 5 stars
Verified

It was straightforward, quick & simple to buy tickets, I’ll edit my review once I receive my tockets

Rated 5 out of 5 stars
Verified

The website was straightforward and easy to use. Happy with the security checks, again very straightforward.

Rated 5 out of 5 stars
Verified

Easy to log into and order my tickets,being of the older generation and not very computor savvy.

Rated 5 out of 5 stars
Verified

More than happy with the service provided and how easy it is to purchase my tickets 10 out 10

Rated 4 out of 5 stars
Verified

Really easy to use thd site to navigate around and book the tickets wat u need

Rated 4 out of 5 stars
Verified

I had some issues when trying to pay. With smartphone. I got an error related to the internet connection. The message informed me that I was using a VPN but I wasn't. Maybe because I was using a conne... See more

Rated 5 out of 5 stars
Verified

After a spectacular fail using Ticketmaster when trying to obtain Luke Combs tickets for either of his first two dates at Wembley, upon hearing that an extra date had been added I was advised to cha... See more

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Company details

  1. Event Ticket Seller
  2. Event Technology Service

Written by the company

See Tickets by EVENTIM successfully sell and deliver over 20 million tickets per year to a wide range of events across the UK. They operate as the official box office for a large number of concerts, theatrical venues and festivals including Glastonbury, SJM Concerts and many more. Over 99.95% of these tickets are delivered well ahead of the event, however See Tickets are not always in control of the delivery timescale for all events. If you have a complaint or a query relating to a specific order please email: trustpilot@seetickets.com


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

111K reviews

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1-star

Replied to 79% of negative reviews

Typically replies within 1 week


Rated 1 out of 5 stars

Poor detection system fails again!

A poor detection system that seems to penalise the genuine whilst thousands of bot tickets flood Viagogo!

I joined the queue to buy Bon Jovi tickets, via my phone with no VPN, no proxies etc., which was seemingly good enough to wait in the queue for 20+ minutes and then got booted due to “Unusual traffic detected”.

The system is clearly flawed as there was absolutely nothing unusual, I was just sat there waiting. Why don’t you do all your tests in advance so when honest people try to buy tickets using this flawed system they have a fair chance, rather than waiting for 20 minutes, getting an incorrect message and then having to start from the beginning when clearly no tickets will be left.

I know no-one actually cares because it sells out, everyone gets their piece of the cheese, and the average punter (as per usual) gets shafted but maybe just try better for once.

Test before the waiting room and then let honest people have a fair go!

31 October 2025
Unprompted review
Rated 1 out of 5 stars

money grabbing unhelpfull site-steer clear

we purchased tickets for selves and friends for an event next yr..booking was a pain, seats available vague apart from area rather than specific seats on offer on their web site, event was advertised as one night only so bought substandard seats as all available, then next day they changed event from a one night only to 2 nights and we had to book all over again for better tickets on now offered 2nd night of event. we were told at time we could not refund tickets,fair enough, but that could resell via fan to fan page-except that was a lie and when tried fan to fan resell it said tickets not valiid for fan to fan resale!
Thier customer service is a joke, 3 different emails to them got me exact same 'bot' reply irrelevant to my email telling me about their refund policy (which is basically saying there is no refund available as per their policy,) and no information at all about how could lie about it being a one day one off event then change it to a two day event that does not allow tickets to be put on fan to fan resale site like they origiinaly stated! Highly advise steer clear, goto ticketmaster or possibly anyone except them as they they are obviously only after your money, not your satisfaction!

26 October 2025
Unprompted review

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