United Kingdom
Review of mail.com
I have been unable to access my emails for 3 days now. I have filled out numerous requests which remain ignored. I would like to access my emails in order to transfer across my contact and account to a different provider
Review of TUI
Booked a getaway in store. Staff were fantastic. Holiday was amazing HOWEVER upon departing it was the worst experience of my life. Tui staff Montego Bay Jamaica, were rude and condescending. I was charged $250 at the airport claiming that I was overloaded and threatened that I would not be able to leave the country if I did not pay, then tried to record the event on my phone and was told that I could not and that my phone (at the age to 56) would be confiscated.
Arrived back in the UK and IMMEDIATELY notified TUI UK, not interested, fobbed off and told that no refund would be issued. Have since received FOUR call from HO, all saying the same thing that no refund will be issued, yet they call literally EVERYDAY to discuss the matter. Thee last call received I asked for details of the CEO in order to make a complaint and the agent had no idea who the CEO was!!! laughable
Reply from TUI
Hello Fay,
Thank you for your further review,
Whilst we are so pleased to hear that you had a lovely holiday with us recently in Jamaica, we are sorry to about learn about the continued frustration the situation in the airport on return has caused you.
Regarding the baggage situation, I can see my colleague has already responded to you regarding the reason for the additional charge. Whilst we appreciate this situation was not ideal, luggage's both hand and hold are not combined so are afraid the charge was applied correctly.
We are saddened to hear how this situation unfolded both through out the airport and when returning home- it is clear that on this occasion we have not been able to resolve your concerns as you would have expected, and we apologise for the continued frustration this has caused.
We appreciate you taking the time to provide your thoughts,
Kind Regards and many thanks,
Lucy
Customer Support Team
TUI GROUP
TUI UK & Ireland
Review of TUI
TUI Jamaica Sangster Airport staff are rude disrespectful and in need of serious customer services training.
Was charged excessively due to damaged hand luggage($250). Curse off my airport staff and TUI feel that this is acceptable.
Have spoken to various members of the complaints team and they feel that this is acceptable
Reply from TUI
Hi Fay,
Thank you for taking the time to share your feedback. We’re very sorry to hear how you felt during your experience at Sangster International Airport and understand how frustrating it must have been.
Regarding the baggage situation, we can see from our records that we were notified your hand luggage was damaged, and as a result, you packed its contents into your hold luggage, which unfortunately caused you to exceed your hold baggage allowance. While we appreciate the difficult position this put you in, hand luggage and hold luggage allowances are allocated separately for operational and safety reasons and cannot be combined. As such, the charge applied would stand and is not refundable. We understand this is not the outcome you were hoping for, and are sorry for any disappointment caused.
We also apologise for the service you experienced at the airport. While airport staff are employed directly by the airport rather than TUI, this is not the level of service we would hope for, and we have shared your comments so they can be reviewed.
We appreciate you taking the time to provide your feedback, as it helps us continue to review and improve the experiences we provide for our customers. Thank you again for sharing your thoughts with us.
Kind regards and many thanks,
Lauren
Customer Service Advisor
TUI GROUP
Review of UberEATS
Absolutely shambolic.
Not once but TWICE there has been something missing from my order. Once you make contact they are adamant they are not at fault. Lesson learnt, I'll steer clear. Simply not worth the stress
Review of Currys
Purchased and paid in full for a washing machine to be installed with the old taken away.
The washing machine was one price with the addition of delivery date, delivery, removal of old and installation of new.
My delivery arrived on Sunday evening, by a 3 men crew. Upon trying to remove the old, I was told that they were unable to do so as my old machine (previously purchased and installed by currys) could not be removed as it was 'hard wired'. I explained that the previous installation many years ago was also by Currys, but one crew member in particular was adamant that this could not be done. After much negociation, I was compelled to unwire myself in order for them to remove the old appliance, however then refused installation with new appliance, left idle in the middle of my kitchen and then prior to them leaving advised I would need to make contact to initiate the fund for the installation.
I have since been calling the contact centre on 0344 561 1234 to be fobbed off each time. Today I called again to be advised that a decision had been made, for me not to be refunded the installation cost, despite me advising that I had to outsource this at an additional cost.
I asked the advisor to the name and contact details for the CEO to be told that she had no knowledge.
Terrible experience
Reply from Currys
Hi Miss Mcgregor,
I am sorry you were left with that opinion, it is really disappointing to hear.
We have sent you an email from contactsocial@currys.co.uk so that we can assist you further with your issue.
Please note, due to current processing times, email responses may take a little longer than usual. However, please be assured your email shall be answered as soon as possible.
Thanks - Louis
Review of Revolut
Recommended many friends without reward being applied
Review of InPost UK
Quick easy and simple process. With immediate notification that return is in transit
Review of DPD UK
Review of Brastop
Comfy elegant underwear, more suited for the larger chested
Review of Quidco
Came recommended by a friend. Used it a few times now. Easy to use and able to save whilst shopping
Review of Shopfitting Warehouse
Item arrived within record timing. Perfect heavy duty which is light in weight and easily repositioned. Fantastic value for money