Steve Webb

Asked what I thought was a complicated question via their e-mail link. They answered within 24 hours. This allowed me to order the correct product which arrived within 3 days. Now fitted and working. Job Done.

Despite our address being complete and accurate the driver tried to deliver to a completely different address then claimed he could not find our address. If you put just the first line of our address into Google maps it finds us. Shockingly poor service from UPS Portugal. The parcel had already been delayed one business day due to UPS ‘operating conditions’ and is now on its way back to their facility at Prior Velho. I waited in all day as I needed these items and now have to wait further. Their tracking info was first class right up to this failure.
ADDENDUM 16/10/24
A public apology to UPS, Portugal. The address for the delivery bore no relation to the shipment delivery address I gave the retailer and which was confirmed on the order. UPS had no chance of finding us with the address the vendor actually used, quite bizarre behaviour from the vendor. The retailer claims UPS software would not accept our address which is strange as we are in a 2005 urbanisation with 28 houses, all of which receive regular deliveries. Through contact with UPS we eventually sorted things out and the delivery has arrived safely. I was concerned as this was a >800€ item.

I have worn Cotswold golf shoes for a long time as they suit the width of my feet. The left shoe of the pair I have now, despite not being worn a lot, came away at the heel/sole when out on the golf course (which was inconvenient to say the least). This is unusual as I have loved their golf shoes up to this point. I sent comprehensive photos of the problem AND showing that the shoes are in vg condition still but they have said as they were not purchased on-line from them they would not do anything to fix the problem. I do not have the old receipt so cannot take the matter up with the retailer. No matter how old the shoes are the heel/sole should not detach from the upper. Certainly not on a pair of shoes that no matter how old (3 yrs?) have hardly been worn as I only play golf now at reunions. Very disappointed in the response from Cotswold. They apparently take no pride in their product or customer care.

On the 1st March 2024 I wrote a review awarding De Marchi one star regarding some bib shorts that I was disappointed with. To my surprise the company reached out and immediately resolved the issue to my satisfaction. It has totally restored my faith in the company and regained my loyalty knowing that they will fix a problem.

Loved these bib shorts, fitted beautifully so kept them for only really long rides. Despite showing hardly any wear the pad has split down the middle and despite e-mailing the company heard no acknowledgment or response. Premium brand but not premium service. Will not trust this brand again.

Purchased on 4 occasions and all good experiences.

Good range, good prices, good service.

Easy to navigate website, good prices, prompt dispatch, excellent product. Measurements are clear on the website/product spec. so be very clear on what heights you are needing. These step ladders are substantial and stable, just what I was looking for.

2 Outwell Kenai camping chairs. Competitive price, good comms and good service. Very happy with our purchase and delivery to the Algarve.

BE AWARE of Interrent Car Rental
BE AWARE. Today I took the trouble to raise a claim against Interrent with the European Car Rental Conciliation Service only to be told that Interrent had WITHDRAW from the independent body only yesterday so the ECRCS couldn’t investigate my claim. I now will pursue through the small claim court as Interrent are woefull. Be aware that if you have a problem with Interrent you are now likely to be left to your own devices to achieve a satisfactory claim as they have delayed and blocked my claim in the hope I will lose interest. I won’t, as the guy on their Verona Airport, Italy desk last May is a crook and despite lots of contact Interrent have failed to prove to me that I signed for ‘peace of mind insurance’ despite declining twice at the desk on account of having an annual policy in place with insurance4carhire.com. I hire cars for typically 14 weeks a year and this is the very first time I’ve been scammed.

BE AWARE. Today I took the trouble to raise a claim against Interrent with the European Car Rental Conciliation Service only to be told that Interrent had WITHDRAW from the independent body only yesterday so the ECRCS couldn’t investigate my claim. I now will pursue through the small claim court as Interrent are woefull. Be aware that if you have a problem with Interrent you are now likely to be left to your own devices to achieve a satisfactory claim as they have delayed and blocked my claim in the hope I will lose interest. I won’t, as the guy on their Verona Airport, Italy desk last May is a crook and despite lots of contact Interrent have failed to prove to me that I signed for ‘peace of mind insurance’ despite declining twice at the desk on account of having an annual policy in place with insurance4carhire.com. I hire cars for typically 14 weeks a year and this is the very first time I’ve been scammed.

We bought a NEFF double oven, warming drawer, extractor hood and built in microwave in a 'package' deal (>£2.5k) in January 2016 taking delivery in February in readiness for our new kitchen which was scheduled to be fitted in March. However, the kitchen fitter hurt his back so the kitchen was not fitted until June. (invoices confirm this). The microwave H12WE60N0G had a clunky door but as we don't use it every day we sort of lived with it as it worked ok. Early this month the door stopped working so we phoned the NEFF UK helpline only to be told the 2 year warranty only ran from date of purchase. I made our case that the microwave was not taken out of its box until June and this could be substantiated by the fitter verbally and by the date of his invoice. NEFF UK wanted to charge a £90 call-out to fit a wonky door and wouldn't budge. I will say that the girl was polite but firm and we are happy with all the other NEFF appliances to date. I'll now have a go at taking out the faulty microwave myself and if I can't fix it I'll drop it into a local workshop which will be much cheaper. Based on this experience, my trust in brand NEFF has evaporated.

Best prices and great service on two new tyres delivered to Portugal.

Good price and prompt delivery to the uk. Simple as that!

Great prices and outstanding service. I unwittingly screwed up my 1st order and had to return 2 of the 3 items and Wetsuit Outlet got the replacement order out really fast and a no quibble refund! Couldn't have been any easier!

Great prices, great service.....

Very lucky that we liked the design that was on promotion as this incentivised us to make the decision. However, we went on to order other things that were not heavily promoted. Very helpful staff.