UPS Reviews 

This company never try to deliver at address and most of the times leave the packages at pickup points saying nobody was at home. They even not try to delivery it at the address.
Delivery 1Z7EA9186864157297 from Geox

The worst of the worst! They never never never ring to your doorbell even when you're at home. They are incapable of delivering the service they committed to. CTT, DHL and Logisimple are all way above them. UPS are the worst, by very very far! It's a disgrace.

UPS was supposed to deliver my package today, but they failed to do so; I checked and saw they postponed the delivery by a day, even though it was supposed to arrive by the end of the day. Terrible service.

They delivered to the wrong place.

Awful experience. They lost a 230euro package and only refunded 85euro (claim number 6363592701A)

No apology, no replies when I disputed the claim. They didn't even refund the postage charges.

It's been months now and no response from them.

Disgusting business!

A disgrace of a company. They lost a document that was vital for my dog and all they could tell
me is that things like this happen. Automated customer service to create frustration and no apology. I wish them to go bust and it will come soon

Aan: UPS Customer Service

Onderwerp: Formal Complaint – Unacceptable Delivery Failure and Customer Service

Dear Sir/Madam,

I am filing a serious complaint regarding the handling of my recent delivery from Birkenstock via UPS.

This parcel was returned to the sender because, according to your service, “the house number was missing.” What makes this completely unacceptable is the fact that this is already approximately the fifth or sixth delivery from the same supplier to exactly the same address, using essentially the same address information, and all previous deliveries were completed successfully.

So I would like a clear explanation:
How is it possible that UPS drivers were perfectly capable of locating and delivering to this address multiple times before, yet suddenly this time the parcel is declared undeliverable and returned?

The situation is even more absurd considering:

* the street contains only a very limited number of houses,
* my phone number was available,
* nobody attempted to contact me,
* no realistic effort appears to have been made to complete the delivery,
* and no alternative delivery solution or pickup point was proposed.

What made this experience even worse was the extremely unprofessional attitude of the employee I spoke with afterward. Instead of listening to a perfectly logical complaint, the discussion escalated into a disrespectful exchange in which I was effectively treated as the problem for questioning the obvious inconsistency in your explanation.

To be very clear:
I find this level of service completely unacceptable for an international logistics company. Returning an urgently needed parcel without making proper delivery efforts, despite multiple previous successful deliveries to the same location, demonstrates either incompetence, lack of communication, or a complete absence of customer-oriented problem solving.

I expect:

1. A serious internal review of this failed delivery.
2. An explanation of why previous deliveries succeeded while this one was returned.
3. A review of the conduct and communication of the customer service representative involved.
4. Concrete measures to avoid this situation happening again.

At this point, my confidence in UPS service has been seriously damaged.

Sincerely,
Luc Lambregts

Didn’t even make an attempt to deliver (not seen on ring camera) despite saying they had and sent the parcel back. Avoiding any company that chooses them as their courier, useless.

Very bad service and too much harassment to get delivery most important they never call to inform to customers specially in Portugal I am upset for 15 days to get delivery very bad bad service 👎

The UPS drivers are superb... The sorting office must be a totally different story though as they have smashed most of the items I have shipped with them recently. Its an absolute disgrace

I paid around £55 to ship one 8.5kg parcel to the USA, from the UK. This included insurance. The process of getting the package labeled and collected was super great!! My parcel was collected, on schedule, from my home address the next morning. However, i then received an email, which i was not expecting, requesting further costs to be paid. I was not made aware of this upon booking the shipping, or it was most certainly not made clear. The request for further payment was sent after the parcel had already been taken and related to government/custom fees - for a total of $41, which currently exchanges to £30. I do not mind paying what is due - but i think it lacks integrity to hold people to paying undisclosed fees after any other reasonable or fair alternative can be made. In total the shipping has, so far, cost me £85. The whole costs should be made clear at booking...it turns out that i actually had over 50% extra to pay on top of the original quote.

An express delivery was delayed by 8 days, with UPS Portugal lying about an incomplete address (the address was full and clear to see on the original envelope label), and then not providing any information besides the delivery has been delayed - for 5 days straight. After arriving in Portugal from the US via Germany, it was processed in Prior Velho a day before a severe weather event, and then they said they had an incomplete address before they just decided to not deliver for the next 5 days, providing the information: Your delivery has been delayed to the next business day. At one point, a query to customer service resulted in them just sending me a link to a complaints portal without any indication of what had happened to the package. When I asked why they sent me that link, they did respond by telling me to ignore the link and that someone would do something that day. Then came 2 days of nothing and then an apology for a holiday (Carnaval - which is NOT a holiday for companies). The brazen effrontery of lying about the incomplete address is what is most shocking. I already expected bad customer service, but the outright lie is what is outrageous and clearly shows a complete lack of respect for customers. Shame on you.

Useless. On two counts so far. Won’t get me for a third.
Firstly I paid for pick up and was in all day and they said we were not! Had to take the parcel to pick up point.
Second, I needed an estimate for a parcel delivery which they won’t do without an address. Tried to get one through customer service but this did not work either.
No grid of info on parcel sizes, weight and service anywhere. Bizarre company. If they cannot be bothered, nor can I to use them. Very poor. Useless parcel scroungers.

Worst delivery service out there, require at GED atleast.

They broke my TV and, after inspection, they throw it away without letting me know. So no TV, not even broken one. I am suing them.
Avoid this company at ALL costs. Whatever you hear about them being reliable and good, it's just cosmetics.

UPS canceled my delivery. They said I did not want it but the delivery was still 2 hours away from me. They can not choose by themselves to just cancel someone’s delivery. No information on why they canceled. They don’t pick up. I was really waiting for that delivery and now I have to wait for the refund and order it again. Worst service ever.

It was the longest and most horrific delivery experience of my life. The package arrived from Italy to Portugal in two days. But UPS took over 20 days to deliver it within Portugal. It was a real nightmare. More than just a nightmare. They were sending me emails from a bot saying "recipient is not here," and the courier didn't even try to deliver the package; he just didn't show up.I'm a programmer and work from home all the time. So if I'm expecting a package, I'm more attentive in case someone shows up. But these guys didn't even try to show up. When I wrote them a reply, no one responded. When I contacted support, a bot responded. Calling them on the phone is a real challenge. No one answers. Guys, are you working???? I'm still waiting for my package. I don't recommend this delivery service to anyone. It's a complete nightmare.

compared to at least 5 other shippers mrw, CTT, DHL etc etc these are the worst by far, in communication, late deliveries and reliability. I can get goods quicker from china to Portugal quicker than from europe

UPS should close! Their customer Service sucks!!!! I bought an item from Lufthansa World Shop and they chose to use UPS as carrier and UPS left the parcel in a pick up point miles away fom my home though there is one close by and they did not leave a note so that I could find out about the pick up point where the parcel is ! TODAY I TRIED TO PICK IT UP AND THE PLACE WAS CLOSED!!! UPS had the nerve to say they left it there for me to access it more easily!!! These people need urgent treatment!! UPS DOES NOT EVEN REPLY TO MY INQUIERIES!!!