UPS Reviews 

I have had *no delivery attempts* from UPS Portugal for every of our 7 deliveries despite paying for home delivery. There were *no notes left* and no updates until my package was sent to a pick-up location far from my home, forcing me to travel while 8 months pregnant to pick up 15 kg package. Multiple messages to UPS got no response. This service is unacceptable and inconsistent with professional standards. I want UPS to investigate, improve delivery practices, and ensure real delivery attempts are made with proper notification.

UPS & Parcel2Go joint delivery from UK to Portugal.

Similar to others in this review thread. The couriers said 3 attempts at delivery made. Complete fabrication. We were in all week. Video doorbell techology verified no visitors at all for the entire week.

Parcel2Go have already returned the parcel to the UK. Completely ignoring UPS date deadlines in emails.

29th December update UPS maintain parcel still in Portugal 3 hours away from my home. Despite multiple emails dating back to 17th December they have today confirmed the parcel is returning back to the UK and we as a family will be charged!

Don't trust them to deliver your parcels. The service breaches expectations under sales of goods legislation.

They are scamming customers and that's how UPS banked 91.9 billion in 2024.

Absolutely useless company. Lies about delivering and then tells you to drive two hours to collect yourself. I've been lied to for two weeks since they received the parcel. Every day a new excuse, that's if they even bother to respond. Shocking. People like Amazon ect should stop making these people rich. This was supposed to be here before Christmas and had ample time. Disgusting

Crap useless company! Kept rearranging delivery and not even attempted to let us no in any way. Customer service is Tommy Tank! Do your self a favour UPS! Get a human that someone can actually speak to and resolve issues.

UPS claimed they tried to deliver my order twice and that they were successful on the second attempt. I was home both times and there wasn’t any delivery attempt. I’ve tried to reach out to customer service but it’s impossible and all that you can do in their website is reach an information which states that the vendor needs to open a claim for you with UPS. This is the worst experience with a carrier that I’ve ever had. Definitely do not recommend.

KW AUTOMOTIVE GMBH sent me an order via UPS. However, the address I provided to KW AUTOMOTIVE GMBH was not correctly transmitted to UPS, as the locality was missing, despite having been clearly provided at the time of purchase.

As a result of this error, UPS was unable to deliver the shipment. At no point was I contacted by phone or email to be informed that the address was incomplete or to request clarification.

After noticing a significant delay, I contacted UPS myself to inquire about the shipment. Only then was I informed that delivery had failed due to an incomplete address and that the parcel had already been returned to KW AUTOMOTIVE GMBH.

When I asked why I had not been contacted to resolve such a simple issue, I was told that UPS company policy is not to contact customers. I find this practice unacceptable, especially when it leads to the return of a shipment and a substantial and unnecessary delay, which could have been easily avoided with a simple phone call or email.

Scam service.
They never deliver to your door. Instead they doesn't do their job and drop your package somewere else.
Avoid it at all costs.

UPD: Finally, after 1 week of moving package back and forth around the area the delivery arrived to destination. However, such behavior is unacceptable for the postal service (especially when it happens for no apparent reason).

terrible service and customer support...avoid

One star, because that is no option for zero! Extremely poor service and lies on top of lies!

UPS Portugal doesn't even try to deliver packages, even if you pay premium. They just send your package to the UPS point and that's it. Avoid at all cost

I was waiting for parcel from Czech republic to Portugal, when the package tracked in Portugal, suddenly (why so late?) UPS realized, they don't have my apartment number.
I saw this in the tracking. Any means of connection on the website were useless, I had to google for their phone in portugal and wait for hours online till someone responds. They updated the info and, can you imagine, it took them EXTRA 2 DAYS!!!! To deliver the parcel from the Lisbon airport area to Sintra, which is 20 minutes drive!!! INCREDIBLY POOR SERVICE!! DON'T USE IT!

Terrible service. Much longer than expected an terrible call center support

Inconsistencies in delivery times and changes to the delivery schedule is what I am currently experiencing! DO NOT USE - better to be forewarned!!!!

To correct the address of delivery I need to pay? Do you even hear this?

It's very bad courier company last two weeks ago my brother send my important document from Pakistan to Uk they don't delivered my parcel i daily call with helpline they say everyday i delivered your parcel soon and after two weeks they say i lost your parcel it's very wrong my important documents inside the parcel. And i recommend everyone used DHL or feedex this company delivered parcel very good and secure

Waited over 2 weeks for my delivery which was supposedly delayed at one pt as they said my address was wrong which is odd as they have delivered items from the same vendor twice before to my home in Marvao. I got 1 email related to this issue which told me nothing and then silence.
Goods arrived today when they were
pushed to deliver by the vendor but the
box had been opened, 2 items stolen and the rest of the contents repackaged with no address and minus my invoice.

If you can deliver a large size package within four days from the Netherlands to madeira island of Portugal, you guys are supernatural. This is against all portugees nature laws to deliberately slowing down the world.

My recent experience with UPS was unacceptable. My parcel was marked “Out for Delivery” at 8:52 a.m. on 21/10/25, yet no delivery occurred, and no update arrived until 7 p.m., when the date suddenly changed.

Wanting to collect the parcel myself, I went to the Tamworth facility — something I’ve successfully done before when deliveries were delayed. This time, however, I was met with open hostility. The staff member, Tony Nydegaard, was dismissive, repeatedly interrupted me, and even accused me of lying about previous collections. When I asked if he was essentially telling me to “get lost,” he just smiled.

He went on to claim I wasn’t a UPS customer and didn’t even own the parcel until it was delivered — an absurd and insulting statement. I left without any help, no clearer on where my parcel actually was.

The lack of transparency, inaccurate tracking, and blatant disrespect for customers are shocking for a company of UPS’s size. I’ve filed a formal complaint, but this experience has completely destroyed my confidence in their service.

UPS received ,according to tracking number my item sent from Italy seller . It arrived in Liera , Portugal but they did not attempt to deliver
Instead they returned to seller in Italy....no explanation only saying that an anonymous request was sent saying to return .
So corrupt .I paid for the damn delivery but this company is so corrupt they decide not to deliver ,likely because I'm a little remote in Central Portugal
Sellers ....DO NOT use UPL or DHS. Both just rotten to the core.Profit before customers .
These scum holding back the global economy with corruption and illegal practices

I was waiting on an order from Amazon, through UPS, first they don't deliver and they don't notify me. I need to check the order which was already late, so it says I need to pickup the order at the warehouse, 300km away from the delivery destination. I ask for a delivery at a pickup point nearby, it then says it's confirmed and another week later nothing. I do a new request and same thing. Now my order is about to be shipped back to the sender and there's nothing I can do... Support department doesn't work at all... Lost too many hours for a simple order, hopefully won't lose more money in the process which I might actually... Very sad